Rated 3.1 out of 5Â by 9
Rated 1 out of 5Â by Jerry Product did not work
After lighting the pilot light, the burner would not light. I tried both the manual and remote methods and followed all of the troubleshooting recommendations to no avail. The manual did not match the electronic valve controls which made it harder to try and trace the problem.
I called the manufacturer and talked to a very nice person who had to keep putting me on hold to ask somebody else the same questions.
I was finally told that the unit could not be field repaired and would have to be returned to the store.
I returned the unit to our local Home Depot and was taken care of without any problems.
We are now waiting for a different model without all of the electronic stepper controlled valves.
August 28, 2014
Rated 4 out of 5Â by Larry Nice product once I got it working.
Good value when compared to several other products with same features. Wasted lots of time trying to get pilot lit first time. First level customer service at manufacturer nice but limited experience--I spent a lot of time on hold and chasing things I knew were not the problem. Finally got referred to engineering and was diagnosed very quickly that they had installed an LP pilot assembly on a natural gas log set which is why pilot would not light/sustain. Overnighted replacement assembly since I agreed to change it and was in hurry before holiday gathering. Works great now. Manual is not much help.
December 18, 2013
Rated 1 out of 5Â by NoChristmas2013 Thirty Day Wonder- Then a Paper weight
At first I thought this was the best log set ever & I loved the remote control.
Thirty days later, it is not able to light, not even manually. This is a product that was not made to last & it ate batteries during its short 30-day life. Do not waste your time & money on this product.
January 2, 2014
Rated 1 out of 5Â by Fireplacebuyer Don't buy this
Its not too hard to install, and when it works, its nice. But getting it to work is a real pain. The receiver eats batteries in a month and are hard to replace. The pilot is VERY difficult to keep lite regardless of the situation. It usually takes several tries and I have checked all the flame sensor adjustments. It looks nice and when the flame is lite it is nice, but its not worth the trouble fooling with it.
December 6, 2013
Rated 5 out of 5Â by AJGW Perfect heat source
For the money you can't get much better. The automatic features work great. I would recommend it all. I have tow fireplaces inthe house and this works so well I will be ordering a second.
November 19, 2013