Model # AEVF24FANG

Internet #204003346

Emberglow American Elm 24 in. Vent-Free Natural Gas Fireplace Logs
0761644502502

Emberglow

American Elm 24 in. Vent-Free Natural Gas Fireplace Logs

$54496 /each
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Product Overview

This fully automatic vent free log set lights the pilot only when you turn it on, eliminating the need for a standing pilot which saves you money. Go Green, Operates in vent free fireboxes or with your damper fully closed; Making this set 99.9% energy efficient. No venting required.

  • Comes complete with 8 hand-painted refractory cement logs and a tiered grate with dual burners
  • System operates on natural gas; it is battery operated so you'll have heat control even during power outages
  • Comes complete with a 3 step flame height adjustment digital remote control so you can turn your log set and pilot on/off, as well as thermostatic temperature control at your fingertips, set your desired temperature from anywhere in the room
  • Thermostat remote control allows you to view the room temperature and adjust the flame height or heat output or turn on/off with the push of a button
  • Electronic ignition valve system means the pilot is only lit when the logs are in operation, this reduces gas usage saving you money
  • Produces a maximum heat output of 39,000 BTU's
  • Log set contains an oxygen depletion sensing (ODS) safety shutoff system, the ODS/pilot shuts off the unit if there is not enough fresh air
  • The difference between vented and vent free:

    Vented vs. Unvented Fireplaces

  • Click here for more information on Electronic Recycling Programs

Info & Guides

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Specifications

Dimensions

Log Size (In.)
24
Product Depth (in.)
17
Product Height (in.)
15.5
Product Width (in.)
24

Details

Features
Automatic shut-off,Oxygen Depletion System
Fuel Type
Natural Gas
Heat output (BTU/hour)
39000
Included
Log Grate,Remote Control
Product Weight (lb.)
70lb
Returnable
90-Day
Vent Type
Vent-Free

Warranty / Certifications

Certifications and Listings
CSA Certified
Manufacturer Warranty
3 Years on logs; 1 year on all other components

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Customer Reviews

American Elm 24 in. Vent-Free Natural Gas Fireplace Logs is rated 2.6 out of 5 by 10.
Rated 5 out of 5 by from From the Manufacturer....We read the negative comments from previous customers and reacted. In Ma... From the Manufacturer....We read the negative comments from previous customers and reacted. In May, 2017 we revised this product with an upgraded valve system that is much more reliable than the previous version. The unit is new and improved so if this is what you're looking for, please give it a try and provide feedback on this site.
Date published: 2017-06-23
Rated 4 out of 5 by from Nice product once I got it working. Good value when compared to several other products with same features. Wasted lots of time trying to get pilot lit first time. First level customer service at manufacturer nice but limited experience--I spent a lot of time on hold and chasing things I knew were not the problem. Finally got referred to engineering and was diagnosed very quickly that they had installed an LP pilot assembly on a natural gas log set which is why pilot would not light/sustain. Overnighted replacement assembly since I agreed to change it and was in hurry before holiday gathering. Works great now. Manual is not much help.
Date published: 2013-12-18
Rated 1 out of 5 by from Product did not work After lighting the pilot light, the burner would not light. I tried both the manual and remote methods and followed all of the troubleshooting recommendations to no avail. The manual did not match the electronic valve controls which made it harder to try and trace the problem. I called the manufacturer and talked to a very nice person who had to keep putting me on hold to ask somebody else the same questions. I was finally told that the unit could not be field repaired and would have to be returned to the store. I returned the unit to our local Home Depot and was taken care of without any problems. We are now waiting for a different model without all of the electronic stepper controlled valves.
Date published: 2014-08-28
Rated 1 out of 5 by from JUNK - Don't buy this product Very poorly designed. batteries last 4 to 6 weeks and are very difficult to replace laying on your belly using tools. They are in a compartment in the front of the log set. Customer service is useless. The instructions clearly mention using a power supply instead of batteries and there is a cable with a connector on it in the electrical box. CS knows nothing about that, can not sell that power supply and does not know where it can be purchased. After owning it for about 6 months, I'm going to throw it away instead of fool with it any further. I'll find a quality product to replace this junk with. $500 and a lot of aggravation just wasted.
Date published: 2015-01-11
Rated 1 out of 5 by from Thirty Day Wonder- Then a Paper weight At first I thought this was the best log set ever & I loved the remote control. Thirty days later, it is not able to light, not even manually. This is a product that was not made to last & it ate batteries during its short 30-day life. Do not waste your time & money on this product.
Date published: 2014-01-02
Rated 1 out of 5 by from Very disappointed with this purchase Not very good instructions for putting log set together. Batteries (4 AA) which are mounted on the front of the log set are hard to change and only lasted one month. There is also a 9 volt battery which is on bottom of log set which would require you to disconnect log set to change. After installing 4 new batteries in the log set (again the batteries only last 1 month), I could not get pilot light to ignite. After calling factory for help, I decided to return log set. It's a great set up with the fancy remote etc but I felt like it was cheaply made.
Date published: 2014-12-09
Rated 5 out of 5 by from American elm vent free log set. Purchased this unit 2 years ago. Assembly was easy. Used black engine paint to blend in piping. As some have stated, I had replace batteries in receiver twice a season. We turn ours on when we get home and turn it off when we leave for work. We set ours to run by the thermostat on remote. Keep the pilot flame sensor clean and main burner tube clean. Haven't had any issues with ours. I clean mine twice a season and change batteries.
Date published: 2015-03-21
Rated 2 out of 5 by from Not the most reliable Purchased this unit to replace a prior unit that was defective that would not stay lit. Received this unit in good condition less the remote which had to be sent from the manufacturer. Received the incorrect remote three weeks latter and had to request the correct remote for this unit. Two weeks after that we had the correct remote. Unit worked well for a month then stop working, replaced the batteries but nothing, so we called the manufactuers tech support who was of absolutely no help. Seamed like they were overwhelmed with calls and had the shipping guy answering the phone. Told me to take the batteries out wait a few minutes and put them back in, and if that didn't work call back. Call back! I waited a half hour on the phone to get trough the first time. After checking connections on the control it started working, then a month latter it stopped receiving commands from the remote and this is where we are now. Looking to possably return it to Home Depot since It haven't been 90 days.
Date published: 2015-01-28
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