Rated 2.3 out of 5 by 43
Rated 1.0 out of 5.0 by sad1 fireplace
Have no idea how it works. Sent one with a hole in gas valve
February 3, 2015
Rated 4.0 out of 5.0 by Billt111 Logs did not work at first
We ordered these online for home delivery.
Very convenient and all went well until I went to light the gas logs.
The logs were only 1/2 set up for natural gas.
This was on a Saturday. so no one at their call center.
I recall the distributor had called me and ask me to specify if I wanted natural gas or propane.
I told them we needed natural gas.
Once the logs were installed and checking the gas connections , the pilot would not light.... after several hours and then of course rereading the installation book. I discovered that there are two adjustments needed to change from propane to natural gas.
Only ONE adjustment had been done.
Logs working now and am pleased with Homer Depot. The distributor needs to be made aware of there error.
December 23, 2014
Rated 1.0 out of 5.0 by wvliberalgirl Pilot quit working after two hours of operation
My logs were professionally installled today. They worked for two hours and went out. The pilot light wouldn't reignite with the ignition switch and wouldn't stay lit when lit with a match. Very disappointed. Will have to call the installer back, spend more money and probably have to return the set to the store. This was a bad experience already.
December 1, 2009
Rated 1.0 out of 5.0 by Markm DO NOT BUY
I bought this log set on Monday and had it installed in a short amount of time, so I give it good marks for easy installation. However, the pilot light went out and wouldn't stay lit, so I took it out and brought it back to Home Depot who replaced it with no problem (or receipt) on Friday. One hour after starting the new logs, the fire went out and wouldn't come back on again. AGAIN the pilot light would light when pushed in, but wouldn't stay lit, thus...no fire!
After reading all the other reviews and now having 2 defective units in a row I would seriously say STAY AWAY FROM THESE! I have installed gas logs in every one of my last 3 houses before this one and they are all still working without a problem. I got them all from Lowes, who does not sell Emberglow products. I guess I will have to pay a little more and get some that actually work.
November 23, 2013
Rated 1.0 out of 5.0 by SanDiegoSara Dissatisfied
Before the thermocouple completely stopped working, the unit was fair. It took a full minute to "warm up" the pilot to the point where it would stay lit and ignite the rest of the unit. Sometimes up to 5 minutes. Once lit, mine never shut off on it's own, and it seemed to produce good heat.
Within one year the thermocouple stopped working, so no matter how long you sat there with your finger depressing the pilot button to heat it up, the pilot would NEVER stay lit.
I'm in the process of replacing this unit now with a simpler one. The pilot/thermocouple sensor set-up is unecessarily complex and prone to issues.
January 30, 2011
Rated 5.0 out of 5.0 by TDub Great product!
stores were sold out, but we ordered online from Home Depot. Fast and easy. Installed in a matter of minutes and warms the whole house.
January 20, 2015
Rated 1.0 out of 5.0 by bluesjones Horrible Quality
The first set we bought was defective in that it would not allow any gas flow through the unit whatsoever. We bought a second set and it had a defective pilot light which would not allow the logs to actually fire up. We will not buy any product from EmberGlow due to the horrible quality of these products.
November 3, 2012
Rated 1.0 out of 5.0 by Roxie Terrible logs
Purchased product because of price. Paid to have installed. Problems with pilot light. Worked for one hour and the whole system went out. Pilot light would never work again. Had to take them back. Not worth the time and expense.
November 9, 2012