Rated 1.9 out of 5Â by 30
Rated 1 out of 5Â by Markm DO NOT BUY
I bought this log set on Monday and had it installed in a short amount of time, so I give it good marks for easy installation. However, the pilot light went out and wouldn't stay lit, so I took it out and brought it back to Home Depot who replaced it with no problem (or receipt) on Friday. One hour after starting the new logs, the fire went out and wouldn't come back on again. AGAIN the pilot light would light when pushed in, but wouldn't stay lit, thus...no fire!
After reading all the other reviews and now having 2 defective units in a row I would seriously say STAY AWAY FROM THESE! I have installed gas logs in every one of my last 3 houses before this one and they are all still working without a problem. I got them all from Lowes, who does not sell Emberglow products. I guess I will have to pay a little more and get some that actually work.
November 23, 2013
Rated 4 out of 5Â by tgiv A+ local support, F- manufacturer support
This replacement Propane logs system is still a Work In Progress after a weekend of installation then week of tweaking.
1. Big thanks to Home Depot for having a great deal on hand + a busy manager (Sid) to insure I had ALL the extra fittings required - to replace my dinosaur logs kit. FIVE STARS
2. Instructions manual gets THREE STARS in that it needs more photos and clarity with more problems/solutions listed.
3. Manufacturer on-line/email support is NON existent = ZERO STARS
October 26, 2013
Rated 1 out of 5Â by wvliberalgirl Pilot quit working after two hours of operation
My logs were professionally installled today. They worked for two hours and went out. The pilot light wouldn't reignite with the ignition switch and wouldn't stay lit when lit with a match. Very disappointed. Will have to call the installer back, spend more money and probably have to return the set to the store. This was a bad experience already.
December 1, 2009
Rated 1 out of 5Â by Angry Very poor piece of merchandise
We bought this set yesterday. We were not advised that there was a set of connections available for it, so after 4 trips to the hardware store to find the right size parts, we finally got it installed. my husband is a master plumber. We got it to light and it stayed lit about 2 minutes. It went out and we were never able to even get the pilot light to stay on. Of course, the "technical support" was closed until Monday. This was Friday evening! A very poor piece of merchandise to be sure. We will be returning it to the store this morning......I would give it no stars if that option was available.
November 9, 2013
Rated 1 out of 5Â by bluesjones Horrible Quality
The first set we bought was defective in that it would not allow any gas flow through the unit whatsoever. We bought a second set and it had a defective pilot light which would not allow the logs to actually fire up. We will not buy any product from EmberGlow due to the horrible quality of these products.
November 3, 2012