Rated 4.5 out of 5 by 182
Rated 3.0 out of 5.0 by Biglew7 Nice Price
Nice log set and quality is average, but instructions show a shutoff valve in the parts list, however there is only an adapter from 1/2" pipe tread to the gas flared line that is included to hook up the log burner. The gas connection line is smooth aluminum pipe and would be very hard to bend into the shape necessary to hook up without kinking it. I am using it in a rental and decided I needed the added safety of a pilot light. They should update the instructions to show there is no shutoff valve included. I could have bought a valve and better flared gas line set and the safety pilot kit like others have suggested but why not take that added cost and just get a better log set.
It should have came with what the instructions show in the parts list, so three stars instead of four.
October 20, 2016
Rated 5.0 out of 5.0 by Retiredojai This was my third fireplace insert over the years, and probably the best. Nothing had broken in shipping. The logs are made of a ceramic like material. and realistic. I measured my fireplace, so the feature is centered with equal margins around it. We have tried it twice in three weeks, all works fine.Bending the gas supply pipe was easy by hand.
October 25, 2016
Rated 3.0 out of 5.0 by Sh01 Missing parts
Took about a week to recieve. Missing bag of screws and small parts. All the logs look really nice. Bummed I have to wait for replacement parts before can enjoy..
October 15, 2016
Rated 4.0 out of 5.0 by poppy nice looking
nice looking , easy to install, metal gasline that comes with product, is very thin, careful when bending and watch for kinks. I used a tube bender and tube still had one kink, minor but still there. also be ready to buy move brass fittings to complete install. placement is key!!!
September 27, 2016
Rated 3.0 out of 5.0 by Butch fireplace ceramic logs and lighter
One of the cast iron support pieces was miscast. we had to contact them for a replacement which meant we had to bring the plumber back for a second time. Poor quality control
July 19, 2016
Rated 5.0 out of 5.0 by GasLogDude Good looks for a reasonable price
I wasn't sure if I would like gas logs but at the price I felt that there was little to lose trying them. The package arrived and everything was in excellent shap as the box was well packed. I installed them myself and I feel that any reasonably handy person could do this. Placing the "glowing embers" rock wool was not too difficult but I found that I had to light the fire, look at how the embers were working and then readjust them until I was satisfied with their appearance. The logs themselves look pretty good. I find that keeping the spark screen closed when the fire is lit makes it look more realistic. The only thing missing is the crackling wood sound.
Overall, I am more than satisfied with this product.
February 12, 2015
Rated 4.0 out of 5.0 by Harley Just fine
Works good , good price, I shopped around and am happy. Great price. I didn't believe other reviews on difficulty of placing logs, but it is true. After I installed the included metal side supports on included log grate/rack, I gave up using directions for log placement and just pulled up color photo on computer and looked at it and replicated. Logs have turned white and black in middle where fire is hottest, but it is ok cuz looked like burned wood and ash. I was hoping I could arrange logs to make wider than 18 inches but you can't really. Definitely max 18 inch wide with flames mostly in center 12 inches or so
March 29, 2013
Rated 5.0 out of 5.0 by Smokey Excellent value!
I have found this to be an excellent product. Since a pilot lit, remote and thermostatically controlled gas log is useless during a power outage, I wanted the basic gas log. This product has fit the bill exactly as I wanted and expected.
The set came complete and without damage. I found the install instructions to be comprehensive and easy to understand. We use our log almost every evening here in SD and find it helps create a warm and homey atmosphere. The dual burner generates plenty of heat with the valve at 1/4 open.
I'd definitely recommend this unit to any home handy person.
December 1, 2012