Rated 4.3 out of 5 by 18
Rated 4.0 out of 5.0 by WeekendWarrior Nice looking, Instal was a Pain
The logs look great but the kit said I had to buy a pilot safety kit and vermiculite. Consumer burned. The pilot safety kit was a $60 sham. It doesn't even work for starters and even if it did I don't see the point in reaching your arm into the fireplace to turn the dial up to light the fire just so you can say its got a pilot light. After fussing with it for days and repeated trips back to the store for parts I ended up just throwing the piece of junk safety pilot kit out and hooking the gas line directly up to the gas log kit (you know the old fashioned way) then it worked perfectly! Also I'm not sure what the point is of the vermiculite requirement. Looks nice but hardly a requirement. Looks like I overspent about $70.
December 30, 2014
Rated 5.0 out of 5.0 by GWoody Great repolacement for wood burning fire.
The first set we ordered came with many broken logs and we sent the complete set back. A few months later we reordered the set and asked that more care be taken in the packaging of the set. This time only 3 logs had slight damage. We called the manufacturer and they sent replacement logs within 2 and a half weeks. The set has the look of a wood burning fire and produces a great deal of heat. So far we've been unable to turn the gas on full because it produces too much heat for the cool evenings we've been having. The effect is great and we're very pleased with the product.
October 14, 2014
Rated 5.0 out of 5.0 by Tommy 30" Country Split Oak Gas Logs
These logs arrived yesterday with no damage and all parts were included. I installed the logs according to the instructions (took about 90 minutes) and was surprised that everything went so well after reading mixed reviews. Our fireplace is 42 ' wide so the 30" logs fit perfectly. The aluminum gas tube that hooks up to your 1/2" gas supply pipe must be bent and that takes some time so be careful, an alternative is to buy a flex hose that will be easier to work with, however, I made the aluminum tube supplied work perfectly. I found that I had to open the fireplace vent to the max if I had the gas on high, but can drop it to 1 1/2" if I have the gas on very low. Again, no damage in shipment and I am very pleased with the product given that the specialty stores charge upwards of $700 for the same quality of logs.
November 12, 2014
Rated 5.0 out of 5.0 by Daveinohio Good product and good service.
The log set arrived with one broken log but the company sent me a new one within a week. Home Depot assisted me in contacting the company and they were quick to make things right.
August 25, 2011
Rated 4.0 out of 5.0 by Grandma Very happy with purchase
After reading other reviews I was afraid ours would come with broken logs but none were broken. They did forget to put in the little pack of fittings but mailed it right away when contacted. Installed easily and puts out more heat than expected. Looks good for the price and handier than real wood.
March 18, 2014
Rated 5.0 out of 5.0 by LSWin Great log set
Very well packed, arrived intact, looks beautiful!
December 29, 2014
Rated 1.0 out of 5.0 by Jack Not as advertised
Ordered a 21" set and a 30" set. the 21 was beautiful with 23" long logs. The 30" set did not look as realistic and had logs with a maximum length of 22". Nothing close to 30". Returned to local retail store, no questions asked. Great service, but product was disappointing.
November 23, 2011
Rated 5.0 out of 5.0 very warm
excellent fireplace,throws out a lot of heat.Very lifelike looking like a real fireplace-Very Pleased
February 19, 2011