Rated 3.9 out of 5 by 47
Rated 1.0 out of 5.0 by Gouda Worst gas logs ever
Four of the parts were missing and I called 4 times to Emberglow and they assured me they would send the parts out that day. It's been three months. Run as far as possible from buying these logs
February 4, 2015
Rated 1.0 out of 5.0 by DocWild Read manual before buying
This is a match light fire, I Didn't know such was still on market. Has no shut off valve or pilot assembly, Broken logs ...junk
April 16, 2015
Rated 2.0 out of 5.0 by Herbert Broken Parts, Bad whistling sound
Unfortunately, the package arrived with three of the seven 'logs' broken in shipment which seems to be not uncommon. They are being replaced free of charge. The burner is installed and produces a LOUD whistling sound. To operate, gas valve needs to be turned back by over 60%. When I called customer service, I was told that there are no adjustments that can be made and that my gas pressure must be too high. My gas pressure is within the required limits for the product. For now, I have a weak, non-whistling gas fire. Not sure what my next step is. Unfortunate.
October 30, 2012
Rated 4.0 out of 5.0 by alangski Great value for the price
We bought this set at our local store. No broken logs, as others have complained about. Installation was relatively easy except for one part. (See below.) I guess the manufacturer has fixed the instructions, as I didn't notice any typos, unlike past reviewers.
The logs look and work great. The steel wool embers add a nice touch. You'll probably want to buy some crushed lava rock to surround the burner tray and make it look more realistic, though.
Definitely recommend this product!
One nit, which a few others have mentioned as well: the included bendable 3/8 aluminum pipe is not worth messing with, IMO. I went out and bought an 18" flex pipe instead.
October 26, 2013
Rated 4.0 out of 5.0 by HandymanBJ A nice fire log set
I just bought two of these 24-inch gas fire log sets and I like them a lot with one minor exception - the aluminum gas line provided with the fire log set. I did not feel it would withstand the sharp 180 degree bend that was required in my installation, even if I had used the recommended sand to prevent a tubing collapse during bending (you are to fill the tube with sand prior to bending it); I purchased a flexible gas line instead. The directions for log placment are not clear and addressed only 6 of the 7 logs, but that is a minor gripe as this isn't rocket science. The other nit to pick is that the instructions were full of typos and incomplete words. I do like that the set came with a gas valve, pipe dope, the "glowing ember" rock wool, and the coarse rock for the burner tray (the other big box hardware store did not appear to include those items in their sets). When I fired up the logs they worked very well with nice, well spread out flames and a realistic appearance. An unexpected bonus was that the included the rock material used in the burner tray makes crackling sounds typical of wood fires as it heats up. Finally, I had no problems with the metal knockout in the burner tray (I supported the tray over a slightly open vice and used a hammer and center punch to knock out the metal in one blow). As a point of reference for those reading this, I am a very picky consumer who does all of the repairs and improvements on my home because no one can meet my standards. One final recommendation is that anyone with this fire log set or any other fuel-burning aplliance in their home should have an operating carbon monoxide detector as well.
November 18, 2011
Rated 3.0 out of 5.0 by Roadking it's ok
The logs came packed very well, no broken logs that have been written here. The biggest complaint I have is they are too large. My fireplace should facilitate a 24" log set, but this one is too big, it gets in the way of the gas hookup. I had to do a lot of work on the fitments to get them to fit. My suggestion would be: If you think you need a 24" set get the 18" set. It will be a lot easier to make the connections. Otherwise the logs look nice and they do heat the room and my family room is quite large
January 6, 2015
Rated 4.0 out of 5.0 by tony92231 Grat item
Installation was easy since we already had a gas line. Looks like a real wood burning fire down to the embers on the bottom. Puts out good heat.
January 28, 2015
Rated 1.0 out of 5.0 by john the set is okay.
The product arrived with 1 broken log. Although they were wrapped with heavy paper, the shipping and handling had shifted them in the box. The installation instructions are misprinted and have errors throughout. If I didn't have a construction background, I don't think the average homeowner could have installed these. The pipe dope was package differently than the instructions show and it somehow seems inferior. I have used a lot of different pipe compounds and this one was dark and waterry.
January 17, 2012