Rated 3.7 out of 5Â by 137
Rated 5 out of 5Â by Happycustomer Awesome product
I was sceptical buying without seeing them in person but I am glad I did. I don't think there has been a single day they have not been on. I leave my heat on 58 and turn them on as soon as I get home. It warms the entire house in no time and keeps it steady. My house is over 2000 sqft 2 story and it heats the entire house on low. With it on low it will be up to 68 in a short time and keeps it there even on these below 0 days. My electric bill was only 50$ last month from the furnace barely running even though its the costed year in the last 20. My gas bill is the same or just a bit less than usually because these logs are so efficient. With the cost of gas going up its a great investment that will pay for itself in no time flat. The remote is nice to turn it on and off I didn't think it would make a difference but I do really like it even though it doesn't adjust the temp. I will be buying one or two more sets for my cabin.
February 4, 2014
Rated 3 out of 5Â by KevinNKy Good Price
For the price, these logs or OK, Me and my wife looked for a long time for logs we liked. We seen these and was worried about buying them without seeing them in person. But we took the chance. I was a little dissapointed in the looks. In the stock pictures it doesnt show that the controls are in the front of the logs and and the first thing you see when you look at the logs are the 2 knobs and a light switch in the front of the logs. The logs alot taller then most logs in order to fit the controls in the front. See my attached picture for actual logs. Also we purchased them in Sept 2012 and the date on the tag of the burner was 2008. But they work good and are good for backup heat. But again they were 1/2 the price of any other log set we had looked at.
October 13, 2012
Rated 5 out of 5Â by Christina Easily installed, works great
Product was shipped sooner than expected. Packaged nicely, no missing or broken parts. Installation was easy for my husband. Works as we expected it to. We love it!
December 11, 2013
Rated 4 out of 5Â by Qtip Worth the money
We bought these logs to replace the wood burning fireplace. We needed the 18 in to fit our fire box and these were the best I found in our price range. My husband installed them but he is an Engineer and pretty good handyman. I didn't give them a 5 star because the instructions on putting in the batteries for the remote were unclear and the front legs do not touch the floor and the whole set rest on the battery box. We called CS and were told that is how they came from the manufacturer and to place a couple of washers under the legs. No problem with odor. We opened the damper and burned them on high for about 4 hours. Remote works fine but we don't use it because the beeping upset our dogs LOL. All In All we are pleased with our purchase.
November 4, 2014
Rated 1 out of 5Â by Robert Worst experience with a Home Depot product.
The item was apparently previously returned. The outside package was paint splattered and clearly opened and retaped. The inside parts also appeared to have been previously opened and poorly rewraped.
Upon inspection the remote was missing. I called the 800 number and was told one would be sent to me. I opted to install the unit without the remote only to find that once installed, the ignitor would not work in manual mode. I had to unistall it, repack and return to Home Depot in Bowling Green (60 miles round trip from my home) to return for credit.
I wasted a lot of time and effort which could have been avoided. To be frank, I felt the whole experience was far below what I have come to expect from Home Depot.
October 14, 2014