Rated 3.7 out of 5 by 161
Rated 5.0 out of 5.0 by Grandma We love it
Ours was a replacement for a older fireplace. We only disconnected the one and attached the other. The BOOK of instructions was clear. There were even parts to connected it with but we had a flexible hose. The sealer was also included. Read other reviews for better set up, like installing battery box before assembling. When ordering be sure to check the " propane" as natural gas is what shows up when ordering. Our remote doesn't work but we just use the switch. I put a red paint dot by the "off" and green by the "on" so I wouldn't have to bend down to read it.
I'm a 77 year old grandma.
September 16, 2014
Rated 1.0 out of 5.0 by Deep NOT 11'' DEEP!
My firebox is only 11 inches wide. Even though the Specs say this is 11'' DEEP its 15'' deep.
DO NOT BUY THIS IS YOUR FIREBOX IS LESS THAN 15'' DEEP
September 19, 2015
Rated 1.0 out of 5.0 by BB Savannah Gas Logs
This is a terrible product. I had to get the gas company to come check our gas and the customer department at the supplier were not helpful at all terrible time trying to get them to answer their extension.
My logs looked like they were refurbished a nut was on the supply line that did not belong to my log set.
The pilot light would never stay on. Terrible experience. I will never buy this product again.
November 26, 2015
Rated 4.0 out of 5.0 by Butch77 Disapointing to some extent
Althhough the overall product is satisfactory, it arrived with one of the ceramic logs cracked through, and the fumes of the process of burning off the paint set off the smoke detector and the carbon monoxide detector in our home, and even though our home is about 35 years old, it is tight enough that the "ventlesss" logs can not be operated without opening the fireplace flu.
November 7, 2015
Rated 4.0 out of 5.0 by James67 Worth the Money
Had to replace my old set. After reading several reviews I choose this model. Exceeded my expectations. Set up was a little difficult and logs did not fit perfectly but nothing my Dremel couldn't handle. Heats the house nicely. They're not the best looking set but they do the job and thats all I care about. My Electric Heat Pump is not very efficient in winter and I rely on these to heat the house when I am home and I'm very pleased.
December 17, 2013
Rated 4.0 out of 5.0 by mk251 Good value.
We ordered these when we realized that the logs in the home that we bought did not work. I went by the measurements provided as we were not sure what size we needed. According to the website, we ordered 18" which are really too small. We could easily have used 24". The logs look fine but the flame is pretty low. We replaced our gas logs in our NC mtn home and they put out much more heat with higher flames. Overall, they work ok and they were considerably less expensive than anywhere else.
December 25, 2013
Rated 5.0 out of 5.0 by Iris Excellent buy
I've had these logs about a month now, wanted to wait to write the review till I'd used them a bit. I LOVE them. They were an excellent buy - believe me, I did my research. Love the remote - it works from across my good sized living room. I paid to have a professional install these and it took him about 15 minutes.
These replace a set I purchased elsewhere in March this year that were supposedly one of the best brands. I was trying to save money as I'm on a tight budget and got logs without a remote. They were useless. Not only were the controls in an impossible place to reach, but old fingers couldn't turn them on.
So, I doubly pleased with my new logs and their remote from Home Depot. Shipping was extremely prompt, they arrived within a couple of days of my placing my order.
LOVE, LOVE, LOVE my new logs!!!
October 31, 2011
Rated 4.0 out of 5.0 by TNPop Looks fine but lots of pre-use work
I don't recall seeing anywhere that there would be a lot of stink when they first burn -- it would be nice to put a slip of paper with the suggestion to set them on a grill OUTDOORS and attach them to a gas source and light them and let burn for the recommended 5-6 hours - that way your house and your nose will not suffer from all the acrid smell that occurs when they are first lit.
December 11, 2011