Rated 3.7 out of 5 by 153
Rated 5.0 out of 5.0 by Grandma We love it
Ours was a replacement for a older fireplace. We only disconnected the one and attached the other. The BOOK of instructions was clear. There were even parts to connected it with but we had a flexible hose. The sealer was also included. Read other reviews for better set up, like installing battery box before assembling. When ordering be sure to check the " propane" as natural gas is what shows up when ordering. Our remote doesn't work but we just use the switch. I put a red paint dot by the "off" and green by the "on" so I wouldn't have to bend down to read it.
I'm a 77 year old grandma.
September 16, 2014
Rated 4.0 out of 5.0 by mk251 Good value.
We ordered these when we realized that the logs in the home that we bought did not work. I went by the measurements provided as we were not sure what size we needed. According to the website, we ordered 18" which are really too small. We could easily have used 24". The logs look fine but the flame is pretty low. We replaced our gas logs in our NC mtn home and they put out much more heat with higher flames. Overall, they work ok and they were considerably less expensive than anywhere else.
December 25, 2013
Rated 4.0 out of 5.0 by James67 Worth the Money
Had to replace my old set. After reading several reviews I choose this model. Exceeded my expectations. Set up was a little difficult and logs did not fit perfectly but nothing my Dremel couldn't handle. Heats the house nicely. They're not the best looking set but they do the job and thats all I care about. My Electric Heat Pump is not very efficient in winter and I rely on these to heat the house when I am home and I'm very pleased.
December 17, 2013
Rated 1.0 out of 5.0 by Myron Product was a returned item
When the package was delivered, the box was damaged. After removing the fireplace insert we found that some of the logs were broken. We also found a return slip inside the box from another customer. We were not able to hook it up properly due to damaged parts. We are in the process of returning this product to our local Home Depot store.
March 11, 2015
Rated 4.0 out of 5.0 by BeachLover Good Value
I've had a $1000 fireplace now a $300. Less logs & lighter logs but really not bad for the price. The 18" doesn't have a log to hide the apparatus but I kept one from my old set. I didn't try to install myself and the remote & logs work perfectly. A little delay from pressing on to the logs igniting but that's it.
February 25, 2015
Rated 4.0 out of 5.0 by Swohlf Excellent purchase
We love our fire logs except it is really hard to tell the difference between low and high. The remote control is not functional.
February 17, 2015
Rated 1.0 out of 5.0 by dayetime1 worst product ever
I paid a professional 125.00 dollars to insatal this vent free system. when he to turn it on it would not lite. he said that the item was defective. so I had to pay him another 50 dollars to take it out and put back my old system.very dissatified
February 3, 2015
Rated 1.0 out of 5.0 by Whynot Smelly logs
The odor from these logs will give you a headache. We have had them checked twice by gas co, they say it is the product. Please advise me what may be done.
February 3, 2015