Model # SCVFR24N

Internet #100595894

Emberglow Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
0761644192413

Emberglow

Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote

  • Vent Free so all of the produced heat stays in your home
  • 39,000 BTU with On/Off remote control and ODS
  • No electricity required; 99.9% energy efficient
$329.00 /each

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Product Overview

24 in. Vent Free NG Log's operates with the chimney flue closed, safely keeping 100% of the heat produced by the unit in your home. Has the most realistic natural fire and highly detailed logs. Remote Control allows for easy on/off control at your fingertips. 3-year Warranty on logs, 1-year on all other hardware.

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Customer Questions & Answers

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Customer Questions & Answers

Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote

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1 answer

Are these fire places legal in Canada? Do we need a gas fitter to install them? What is deliver...

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Asked by
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October 27, 2016
Are these fire places legal in Canada?
Do we need a gas fitter to install them?
What is delivered cost to Vancouver, Canada











/.
Do we need a gas fitter to install them?
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Answer (1)

October 28, 2016
Answer: 
Unfortunately, all of Canada restricts the installation of Vent Free appliances. We are working on selling "Vented" gas log sets in your area.
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Can these logs be used in a manufactured vented fireplace box and then have a gas line run to the...

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
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October 26, 2016
Can these logs be used in a manufactured vented fireplace box and then have a gas line run to the firebox? We are having issues with chimney cap leaking and want to go ventless leaving the flue pipe in place to save costs of removing it and the chimney. We have glass doors and metal screens - will they need to be replace as well? (Will cover the cap at the top with metal.)
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Answer (1)

October 27, 2016
Answer: 
Hello Kansas and thank you for your question. Yes this vent free log set can be used in a vented fireplace once a gas line is run. SCVFR24N for NG and SCVFR24L for LP gas. No need to replace screen or glass doors. Although it is imperative that you never close the glass doors while operating a vent free log set. The heat produced will shatter the glass.
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1 answer

HOW TO I GET A REPLACEMENT PART UNDER WARRANTY?

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
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October 13, 2016
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October 13, 2016
Answer: 
Thank you for your recent inquiry with The Home Depot. For warranty and replacement parts information, please reach out to the manufacturer of the product, Sure Heat. Their Customer Service department can be reached at 1-800-229-5647. For more information, please visit your nearest Home Depot store or call HomeDepot.com customer service at 1-800-430-3376. We appreciate your business and look forward to Read More
Thank you for your recent inquiry with The Home Depot. For warranty and replacement parts information, please reach out to the manufacturer of the product, Sure Heat. Their Customer Service department can be reached at 1-800-229-5647. For more information, please visit your nearest Home Depot store or call HomeDepot.com customer service at 1-800-430-3376. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot. Read Less
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2 answers

Does this come in 18"?

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
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Okemos, Michigan
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October 5, 2016
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October 5, 2016
Answer: 
Yes. You simply need to search for model number SCVFR18N.
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October 5, 2016
Answer: 
Thank you for your recent inquiry with The Home Depot. Please use the link below to review the recommended item. For further assistance, please contact your local store or call our Customer Support team at 800-430-3376. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot. Read More
Thank you for your recent inquiry with The Home Depot. Please use the link below to review the recommended item. For further assistance, please contact your local store or call our Customer Support team at 800-430-3376. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot.
http://www.homedepot.com/p/Emberglow-Savannah-Oak-18-in-Vent-Free-Natural-Gas-Fireplace-Logs-with-Remote-SCVFR18N/100595892 Read Less
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Customer Reviews

Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote is rated 3.8 out of 5 by 339.
Rated 4 out of 5 by from No real problems except remote was not in box. Instructions not clear on remote usage. You shou... No real problems except remote was not in box. Instructions not clear on remote usage. You should hear a beep when batteries installed in fireplace - this is not in instructions. Other than that everything is working fine. I did receive remote a few days later after calling Home Depot. When remote did not work I called manufacturer and found out about the beep when installing batteries in logs. Reinstalled batteries (which were correct in the first place) got the beep, then remote worked fine.
Date published: 2016-11-29
Rated 3 out of 5 by from This log set was simple to install, gives a very realistic log appearance, and the remote is a ni... This log set was simple to install, gives a very realistic log appearance, and the remote is a nice perk. The pilot does make some sound, but it is not unexpected. I checed the package contents for damage before picking it up at the store. I gave a lower over rating due to the fact I wanted an ember bed to glow underneath the log set but the installation guide warned that using lava rock and embers could damage the components. The packaging or description should have included this restriction.
Date published: 2016-12-06
Rated 5 out of 5 by from We first purchased a log set from Kozy World through Tru Value absolute garbage right out of the ... We first purchased a log set from Kozy World through Tru Value absolute garbage right out of the box! We ordered this at Home Depot it was a breeze to assemble and install and worked perfect from day one including the remote control. Its been in for almost a month now used countless times and not one problem. I would not hesitate to recommend this to any one but the best part is that it $70.00 less than Tru Value ! Excellent purchase!
Date published: 2016-12-31
Rated 3 out of 5 by from Great heat. But different than the pictures This thing cranks the heat out. There's no doubt about that. It is very efficient as well. My only complaint is that the remote that is pictures is not the one you get. The remote you get is a simple on and off remote. The one pictured has a temperate gauge on it and makes it look like you can set it. That is not the case. Also on of the smaller logs came broken in half. I arranged the logs so you can't tell. I just feel like a paid for something more than what I received. No complaints about what I got. Just that it's not what was pictured. Kinda deceiving if you ask me.
Date published: 2016-12-13
Rated 1 out of 5 by from I had the set sent to the store so that we could examine it before I brought it home. Unfortunat... I had the set sent to the store so that we could examine it before I brought it home. Unfortunately, we didn't check the bottom layer and two logs were broken. I did not know this until the fireplace guys were installing the fireplace logs. Since they were already started, they asked me to just get the two broken logs replaced. However, Home Depot wanted the whole set back at which time they would refund me and then I would have to buy a new set (no guarantee that that one would not be broken, too). This was a very disappointing time for me. I now have a partly inserted log set while I try to decide what to do. Customer service was very courteous but it was disappointing that I have the broken logs and that I have to take the whole set back in to get new ones. This seems to be way too much work for something that was Home Depot's fault.
Date published: 2016-12-13
Rated 4 out of 5 by from Forget that remote! Great logs and they are some of the most realistic looking logs I've seen. They provide much warmth and look fantastic.The lowest setting is still a larger flame. The remote is pointless for me as you have to put batteries in the log set behind a panel that is closed with screws and in an awkward location. So, I would suggest installing batteries before log set, but once those batteries are dead...
Date published: 2016-12-13
Rated 3 out of 5 by from it's just ok... you get what you pay for. A bit lackluster. Logs give of a very offensive odor for the first few hours of burn time. The remote is very basic; it only turns the flame off or on. It can not adjust the flame at all. The pilot must always be lit... and it is a very large flame. The whole system just seems cheap. And to top it all off, it's made in China. I should have spent twice the money at our local shop on a better unit.
Date published: 2016-11-18
Rated 4 out of 5 by from Great item, fair price The logs look real and the instructions were clear, item arrived on schedule. All items were sent except Batteries for remote andand ignition. You may need a longer gas line depending on which side your supply comes from.
Date published: 2016-10-04
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