0761644192413

Emberglow

Model # SCVFR24N

Internet # 100595894

Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote

$329.00 /each
  • Vent Free so all of the produced heat stays in your home
  • 39,000 BTU with On/Off remote control and ODS
  • No electricity required; 99.9% energy efficient

FREQUENTLY BOUGHT TOGETHER

PRODUCT OVERVIEW

Model # SCVFR24N

Internet # 100595894

24 in. Vent Free NG Log's operates with the chimney flue closed, safely keeping 100% of the heat produced by the unit in your home. Has the most realistic natural fire and highly detailed logs. Remote Control allows for easy on/off control at your fingertips. 3-year Warranty on logs, 1-year on all other hardware.

  • 99.9% heat efficiency
  • CSA approved
  • Heats up to 1,300 sq. ft.
  • U-shaped burner
  • 39,000 BTUs an hour
  • Environmentally friendly

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents.  Download a free copy from the Adobe Web site.

SPECIFICATIONS

Dimensions
Log Size (In.) 
24 
Product Depth (in.) 
14.5 
Product Height (in.) 
13 
Product Width (in.) 
24 
Details
Features 
Oxygen Depletion System,Remote Control 
Fuel Type 
Natural Gas 
Product Weight (lb.) 
60 lb 
Returnable 
90-Day 
Vented or Vent-Free 
Vent-Free 
Warranty / Certifications
Certifications and Listings 
No Certifications or Listings 
Manufacturer Warranty 
3 year warranty on logs and 1 year on parts. 

MORE PRODUCTS WITH THESE FEATURES

Vented or Vent-Free: Vent-Free
Log Size (In.): 24
Fuel Type: Natural Gas
Price: $300 - $400
Brand: Emberglow
Review Rating: 3 & Up
Search
54 Questions64 Answers

Customer Questions & Answers

Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote

Ask your questions. Share your answers.

 
 
Clear Search Term
 
 
Sort By:
 
1 answer

How do I make the screeching noise go away ? It screeches all the time whether logs are on or off

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Asked by
Pittsburgh pa
Read all my Q&A
March 23, 2016
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answer (1)

March 25, 2016
Answer: 
"screeching" Is not a common complaint, however, if it sounds similar to a whistling/blowtorch noise, this is the result of two different things. 1. Flex lines 2. high pressure. These units have a 1/2 to 3/8 reduction from your gas line to the unit which increases pressure at that point in the line, combine this with a ridged flex line and the result can be a noise. The best way to correct is to check Read More
"screeching" Is not a common complaint, however, if it sounds similar to a whistling/blowtorch noise, this is the result of two different things. 1. Flex lines 2. high pressure. These units have a 1/2 to 3/8 reduction from your gas line to the unit which increases pressure at that point in the line, combine this with a ridged flex line and the result can be a noise. The best way to correct is to check your gas pressure, ensure the pressure is set accordingly to specifications. And use a flex line that is not ridged, or use NPT hard piping. Read Less
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
 
1 answer

LED on remote lights and remote start unit beeps twice but won't ignite. Manual start works fine. Fixes?

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Asked by
Read all my Q&A
March 19, 2016
Remote was working fine
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answer (1)

March 21, 2016
Answer: 
Hello Kelly,
Typically this indicates one of two things, #1 the unit has failed at synchronization/ synchronization didn't take. Or, the batteries are bad in the receiver box/ remote handheld, or the batteries were not inserted into one of the two devices. Please follow the step by step troubleshooting and sync. guide below and this should correct your problem. If not, please contact customer service for
Read More
Hello Kelly,
Typically this indicates one of two things, #1 the unit has failed at synchronization/ synchronization didn't take. Or, the batteries are bad in the receiver box/ remote handheld, or the batteries were not inserted into one of the two devices. Please follow the step by step troubleshooting and sync. guide below and this should correct your problem. If not, please contact customer service for further instructions at 1-800-229-5647.
SYNCING THE REMOTE AND RECEIVER
MAKE SURE YOU FOLLOW STEPS EXACTLY OR IT WON’T WORK
1. YOU WILL NEED TO MAKE SURE EVERYTHING IS IN THE "OFF" POSITION
(RECIEVER SWITCH AND KNOB)
2. PLACE OR REPLACE BATTERIES IN RECIEVER BOX AND REMOTE, BATTERIES GO UNDER THE SWITCH PLATE AND BATTERY DOOR.
3. ONCE BATTERIES ARE IN THE RECIEVER BOX AND THE BATTERY DOOR IS PLACED
ON YOU WILL RECIEVE ONE BEEP.
**RUN YOUR FINGER AROUND THE EDGE TO ENSURE THE BATTERY DOOR IS FLUSH WITH THE RECEIVER BOX
(IF YOU DO NOT RECIEVE A BEEP FROM THE RECIEVER, IT IS EITHER DAMAGED OR
THE WIRES ARE LOOSE)
4. INSTALL THE RECEIVER SWITCH PLATE BY LINNIG UP THE NOTCH IN THE BACK OF THE SWITCH WITH THE PLASTIC SWITCH STICKING OUT OF THE RECIEVER ABOVE THE “- + - +” IF LATCHED CORRECTLY, WHEN SLIDING YOU WILL HEAR IT CLICK, IF INCORRECTLY IT WILL FREELY SLIDE FROM LEFT TO RIGHT. THEN SCREW THE PLATE ON RECEIVER.
5. CHANGE THE SWITCH ON THE RECIEVER TO THE "ON" POSITION
6. TURN THE KNOB TO “PILOT” POSITION
7. YOU WILL THEN LIGHT YOUR UNIT MANUALLY BY DEPRESSING ON THE KNOB IN THE PILOT POSITION HOLDING THE KNOB IN WHILE PUSHING THE PIEZO IGNITOR BUTTON ON THE SIDE OF THE UNIT TO LIGHT THE PILOT
8. ONCE THE PILOT IS LIT THEN TURN YOUR KNOB TO THE ON POSITION AND THE RECEIVER SWITCH TO THE REMOTE POSITION
**WAIT A FEW MOMENTS TO ALLOW THE THERMOCOUPLE TO HEAT, THE BURNERS WILL THEN LIGHT
9. THEN PUSH AND HOLD THE BUTTON ON THE REMOTE UNTIL YOU HEAR THREE BEEPS AND THEN LET GO OF THE BUTTON
10. PUSH ON THE BUTTON ONCE AND LET GO YOU SHOULD SEE THE FLAMES FROM THE BURNERS WILL DIE OUT, PUSH ON THE BUTTON ONCE MORE AND THE FLAMES WILL TURN ON AGAIN
11. ONCE YOU HAVE COMPLETED THESE STEPS YOUR REMOTE AND RECIEVER SHOULD NOW BE CORRESPONDING TO EACH OTHER.
IF YOU CONTINUE TO HAVE ISSUES YOU MAY HAVE A DAMAGED RECIEVER OR REMOTE. CONTACT US TO PLACE AN ORDER FOR A REPLACEMENT.
*If you get 1 beep from receiver and no beeps from the remote, your remote needs to be replaced.
If you don’t get the one beep from the receiver box, you’ll need to replace your receiver box.
Read Less
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
 
1 answer

Is a grate included in the price?

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Asked by
Indiana
Read all my Q&A
March 6, 2016
I don't see a grate in the picture of the Emberglow 24" Savannah Oak Vent Free Gas Logs. Is it included or do you need to buy it separate?
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answer (1)

March 7, 2016
Answer: 
Yes the grate is included.
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0
 
1 answer

Where can I buy a different remote control with thermostae control for this unit?

This question is from Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote
Asked by
meadville, pa
Read all my Q&A
March 5, 2016
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answer (1)

March 7, 2016
Answer: 
Yes you can purchase a thermostat remote for this unit, unfortunately we do not carry. Local mom/pop fireplace stores should carry them based on your location.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
2 3 4 »
  • 2016-05-27 T14:07:18.481-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_100595894, prod, sort_default
2 3 4 »
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 77ms
  • QUESTIONS, PRODUCT

CUSTOMER REVIEWS

Rated 3.8 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Vent free natural gas fireplace with remote Vent free natural gas fireplace was easy to install. We were replacing older vent free fireplace. It works perfectly with the remote. Love the remote feature with this fireplace. It is so easy to use and has lock out button. Would recommend to anyone looking at vent free natural gas fireplaces. February 21, 2016
Rated 1.0 out of 5.0 by Not a good product I ordered and installed this item twice. The first time the box had been open and resealed .Parts was broken and any one could tell that this log set had been returned. I ordered this same log set again,and installed them again.This time ,their was a problem with the pilot system.The pilot would not stay lit. I will not order this unit again. May 3, 2016
Rated 3.0 out of 5.0 by Gas Logs Work Great , But The Automatic Remote Needs Replacing ! It Didn't Work Out Of The Box ! Gas Logs Work Great < But The Remote Doesn't Work At All ! April 19, 2016
Rated 5.0 out of 5.0 by Love it! The first log set didn't work but after an easy return it was reordered and the second one works like a champ. Two of the logs were broken but were replaced quickly. For the price we think it's great. April 5, 2016
Rated 5.0 out of 5.0 by Toasty Warm Not too difficult to install . Looks nice and heats most of the first floor . Two of the logs arrived broken . March 22, 2016
Rated 5.0 out of 5.0 by Lots of heat and ambience. The fireplace logs were delivered quickly and although one log was cracked, a call to Home Depot and it was replaced inside of a week. I've found that it heats my two rooms quickly and leave it on low or it will run me out of the house. That's were the remote comes in handy. Just lay back in my recliner and enjoy. March 2, 2016
Rated 3.0 out of 5.0 by great logset, Bad remote I ordered this gas log to replace my wood burning fireplace insert. It arrived in good condition as it should. I installed it myself without any problems. You can expect it to out gas (smoke) for the first few uses. The one biggest problem is the remote control. It is absolutely junk. I had to fiddle with it every time i used it. The problem seem to be the receiver at the gas log.I had to take out the batteries to basically reset it every time. I have since read many reviews all with the same problem. I finally purchased a real remote with a temp set point, so now i just turn it on and it will maintain the temperature by turning it on and off automatically. This is the way it should have worked from the start. It made an ok unit into an excellent unit. January 28, 2016
Rated 5.0 out of 5.0 by Great little unit I purchased one of these units for a friend and had no trouble installing it. All the parts that were needed were included. (This was replacing an older unit, so the gas pipe was already in place.) The home owner was so pleased -- especially with the remote control feature -- that she asked me to purchase a second one for her daughter. That installation went even faster -- now that I was an "old hand" at gas log installations. February 16, 2016
  • 2016-05-27 T15:33:56.913-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_274, tr_274
  • loc_en_US, sid_100595894, prod, sort_default
2 3 4 5  ... 10 >>
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 66ms
  • REVIEWS, PRODUCT