Model # SCVFR24L

Internet #100595893

Emberglow Savannah Oak 24 in. Vent-Free Propane Gas Fireplace Logs with Remote
0761644172422

Emberglow

Savannah Oak 24 in. Vent-Free Propane Gas Fireplace Logs with Remote

$329.00 /each

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Product Overview

24 in. Vent Free LP Log's operates with the chimney flue closed, safely keeping 100% of the heat produced by the unit in your home. Has the most realistic natural fire and highly detailed logs. Remote Control allows for easy on/off control at your fingertips. 3-year Warranty on logs, 1-year on all other hardware.

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Warranty / Certifications

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Customer Questions & Answers

I lost my book about the logs. My remote does not work. what can i do to get it to work again.

I lost my book about the logs. My remote does not work. what can i do to get it to work again.
Asked by: Donna
Buy a new remote kit. Doesn't have to be any certain brand. Before that make sure batteries are good in remote and in remote reciever. Also before buying remote kit take a screw driver and short across the two wires that connect the remote reciever to the gas valve; that should bring on the flame, if not then there is another issue, make sure switch is set to remote. After that I would replace the millivolt generator!
Answered by: TheHVACman
Date published: 2016-12-23

Can this be run off of BBQ propane tanks?

Asked by: oldhag
Yes. That is what I'm using for now.
Answered by: WKE124
Date published: 2016-11-29

what are the logs made of

In checking out this product, I see that there is no information as to the composition of the logs. What material are these logs made of?
Asked by: Joan
They are made of a refractory cement specifically designed to withstand the heat. Then they are individually hand-painted in Kennesaw,Georgia.
Answered by: Sure Heat Product Expert
Date published: 2016-01-08

Why wont the flame height change when turned to low? Its always high even when turned to the low setting.

Asked by: Robyn
Hi Robyn and thanks for your question. 1st I would make sure you are running the correct gas type to your unit. Confirm that if you're running LP (Liquid Propane), that your log set chassis states "LP" on the back tag. The same for NG (Natural Gas). If everything checks out there, you may want to call Customer Support at 800-229-5647. I will say that the flame height doesn't adjust that much on this unit but you should still be able to see a little difference from Low to High.
Answered by: Sure Heat Product Expert
Date published: 2016-12-21

In what order do the 24 inch logs go?

Asked by: Mitchell
I agree with the 1st comment. You can download the instruction manual as well.
Answered by: Sure Heat Product Expert
Date published: 2016-11-07

Does this have a thermostat? Hi-Low

Does this have a thermostat? Hi-Low
Asked by: mah49586
Yes, this is thermostat controlled.
Answered by: CommunityAnswer
Date published: 2017-02-06

Does the remote allow for heat adjustment?

I read that you can turn the unit off/on with the remote. Can you also adjust the amount of heat coming from the logs with the remote?
Asked by: MJK
No. Just off or on.
Answered by: WKE124
Date published: 2016-11-29

Does this set come with everything needed for installation?

Asked by: Sonya
Hi Sonya and thanks for your question. Yes this set comes with everything needed for a typical install. Some cases may need a longer gas supply than what's included in this set which is 12".
Answered by: Sure Heat Product Expert
Date published: 2017-01-30
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Customer Reviews

Savannah Oak 24 in. Vent-Free Propane Gas Fireplace Logs with Remote is rated 3.9 out of 5 by 101.
Rated 4 out of 5 by from No real problems except remote was not in box. Instructions not clear on remote usage. You shou... No real problems except remote was not in box. Instructions not clear on remote usage. You should hear a beep when batteries installed in fireplace - this is not in instructions. Other than that everything is working fine. I did receive remote a few days later after calling Home Depot. When remote did not work I called manufacturer and found out about the beep when installing batteries in logs. Reinstalled batteries (which were correct in the first place) got the beep, then remote worked fine.
Date published: 2016-11-29
Rated 5 out of 5 by from Very good product. While delivery was slow from HD (certainly not Amazon stds., but what is?)... Very good product. While delivery was slow from HD (certainly not Amazon stds., but what is?), the product has met or exceeded or expectations. Received on 11/29/16, it was installed a day or two later by a former rep for the local propane co. Do yourself a favor and get professional help here. He found some gas leakage in the fireplace connection and, also, found some connectivity issues with the main tank in my front yard. I doubt if I could have done this. The unit looks very good after installation (my wife said: "It looks so pretty!"), and the non-vented feature allows the unit to really put out the heat. Would recommend it to anyone.
Date published: 2016-12-13
Rated 1 out of 5 by from Half of the logs were broken Half of the logs were broken when the package arrived even though the package was in very good condition externally. I contacted customer support to see if they could send me replacement logs. They said no, that I'd have to return the entire product to get my $ back or to have them send me an entire new set (with half of the logs likely broken like they were in the first set.) If you think you might want to buy a set of these logs I'd recommend you buy them in the store and open the package up to inspect all of the logs before you walk out of the door.
Date published: 2016-10-11
Rated 2 out of 5 by from It was not "vent free." Got up the morning after the install and turned it on to warm up the liv... It was not "vent free." Got up the morning after the install and turned it on to warm up the living room before everyone got up. Within 20 minutes all the smoke alarms were going off and a bad smell wafting up the stairs. Needless to say, everyone was now awake. Had to open the damper to continue to use it. Disappointed since a lot of the useful heat now goes up the chimney. On the positive side the logs look good and the remote works well. i recommend the product unless you want it to be vent free.
Date published: 2017-01-13
Rated 2 out of 5 by from we had these installed in our fireplace and they look beautiful,and I checked before I left the s... we had these installed in our fireplace and they look beautiful,and I checked before I left the store that all the logs were good. It has a great look and nice and warm but why on earth would the remote part be a cheap piece of plastic, I realize the price is good but why bother putting a remote on if you can't even use it the very first time you go to use it after the contractor leaves. we have only had it a couple weeks, but now we have to wait for the replacement part to start using it.
Date published: 2016-10-26
Rated 3 out of 5 by from It heats our home very well, however the automatic starter on the unit does not work. We called ... It heats our home very well, however the automatic starter on the unit does not work. We called the company and they are to send another one out. This is the actual reason that we chose this unit so that it could be started automatically and not manually. I am hoping this is the problem and the new starter will correct the issue. We will not know until the new starter comes and we can see if that actually is the problem.
Date published: 2017-01-03
Rated 5 out of 5 by from We love our new logs. We received the set sooner than expected with 2 logs broken. We called the ... We love our new logs. We received the set sooner than expected with 2 logs broken. We called the number in our information packet and we had 2 new replacement logs in 10 days. The service was great. We're expecting a cold blast of winter the next few days so we are so glad we have them! Not only are they beautiful but they put out a lot of heat.
Date published: 2016-12-08
Rated 2 out of 5 by from Heater roared when lite. Propane company check tank and all parts..finally replace propane tank ... Heater roared when lite. Propane company check tank and all parts..finally replace propane tank completely. Heater still roared when first lite if you let it run for about 15 mins, turned it off, and restarted most times it ran prefect. Home Depot took care of problem...Thanks for great service.
Date published: 2017-01-15
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