Rated 3.8 out of 5 by 276
Rated 1.0 out of 5.0 by BrokenLogs Half of the logs were broken
Half of the logs were broken when the package arrived even though the package was in very good condition externally. I contacted customer support to see if they could send me replacement logs. They said no, that I'd have to return the entire product to get my $ back or to have them send me an entire new set (with half of the logs likely broken like they were in the first set.) If you think you might want to buy a set of these logs I'd recommend you buy them in the store and open the package up to inspect all of the logs before you walk out of the door.
October 11, 2016
Rated 5.0 out of 5.0 by 1Caribbean SAVANNAH OAK 24 IN. VENT-FREE PROPANE GAS FIREPLACE LOGS WITH REMOTE
Just had the OAK 24 IN. VENT-FREE PROPANE GAS FIREPLACE LOGS WITH REMOTE installed by the gas company because it was cheaper and easier to have them do it. The gas company did all the work and only had to change on flexible hose for a longer one in order to put a shut off valve. Having a 100 lb propane tank permanently placed outside the house in the back yard was better and easier for me than having to exchange the tank every time it needed to be filled or just to take it to get filled. I call the gas company when the tank is at 20 percent and they show up and fill it up. Fireplace heats up my large living room quickly and warm air moves to the other rooms fast as well. Remote is a good investment especially if you are much older. Easier on you knees and back to start the fireplace, just press a button from your couch. Price was good compared to other online stores.
September 24, 2015
Rated 4.0 out of 5.0 by Kellyank Beleive the reviews!
I first would like to say I would actually give it a 4 1/2 stars but can't. I am taking off 1 star because one log was cracked in two (they are sending me one) and I manually start it. That is my choice to manually start I don't like to leave pilot burn. NOW for the good stuff. I purchased these with just the hopes they would work to heat part of the room. We have a vaulted ceiling in an open area of about 660 sq ft. I had purchased a set of logs and paid $824 from a local fireplace shop. I had to literally sit on the hearth to feel the heat coming off of them and the smell that came off of them was horrid, and they had burnt on high with vent open for hours. They never did work after 3 house calls. We were told that was good as it gets. With these logs that are $500 cheaper we turn on the ceiling fan on low, it heats most of our house which is 1700 sq up at least 4 degrees above where the thermostat is set. And that's on low. So yes buy them. I have only had them installed for 2 weeks if something major happens I will let you know. Very good value for your money. The smell burnt off in about 3 hours. There is a slight noise but camp fires make noise. :)
January 22, 2015
Rated 5.0 out of 5.0 by Mike Best deal going!
After reading the reviews I was a bit worried about having broken logs from shipping damage. I was very pleased when I opened the box and everything was neatly packed in foam rubber and in perfect condition. Installation was very straightforward and went very well as I installed them myself.
My room is a lot warmer now and the fire looks very good. I looked for a couple of weeks before I made this purchase and most of the dealers and fireplace shops were pricing vent free gas logs from $700.00 to $1200.00 and I like these logs as much or better than those and when you consider the pricing there is no brainier.
January 9, 2016
Rated 5.0 out of 5.0 by WarmInMaine Best fire log set out there
My wife's brother and sister-in-law purchased this propane fire log set a couple years ago and we had admired it for some time. This year we went searching for the same or similar log set. We looked at the box that his came in and the address on it read "Sure Heat" as was mine. The address on manual reads "SHM International Corp", same address and phone number. Anyway, you can't find a gas log set with remote, oxygen sensor, high and low flame settings for under $600. Usually the remote alone adds $80-$100. The gas log set works great (SCVFR24L), inexpensive and looks awesome. We don't use it for primary heating only ambiance or taking off the chill in the morning. We paid $329. I would recommend this product to everyone, it can be ordered in either natural gas or propane. I would recommend only having a professional install it, set up isn't complicated, your homeowners insurance probably wouldn't cover you if it wasn't. One con was my manual did not have the pages showing how to properly place each fire log (there is an order), I just jumped on line and down loaded another manual from Sure Heat with the correct illustration for my log set.
September 19, 2014
Rated 5.0 out of 5.0 by chris Great fireplace!
A wonderful unit for a great price.Well made.I got this for decorative in existing fireplace, or for heat backup.Works great with manual push button ignite-start and the remote. Logs are better than other sets I have had.
Flames look fine.I am running on LP. Make sure to get the extra installation kit with the stainless flex hose in case you need it. Gas brass fittings from this package or HD will connect everything.Extra gas ball shutoff can have a safety gas flow excess valve in it.
February 7, 2016
Rated 5.0 out of 5.0 by lo Nice logs
These were perfect for what my mom needed them for. So far everything works as advertised and they look nice in her fireplace.
March 8, 2016
Rated 5.0 out of 5.0 by Snapawn Works as advertised.
It was for Safety Reasons that I bought a new Unvented Gas Log Set. Mainly because my old one was 15 years old and was setting off the Carbon Monoxide detector in my home. I've used it daily for 60 days now (November-December) Seems like a good purchase, the remote control is a nice feature and it has a safety switch on it.
January 12, 2016