Rated 3.2 out of 5 by 31
Rated 1.0 out of 5.0 by msvee Cheaply made
This was packaged terribly. All the items appeared to be thrown into the box with no packaging except for each piece wrapped in brown paper. The largest log arrived broken and the ember pack was busted and gravel all over the inside of the box. The burner did not sit on the grate as it was supposed to. The burner sat on the switch in front. The grate was supposed to sit on the floor of the fireplace but the grate sat above the burner. After finding the broken log and broken ember bag, we continued with the installation thinking we would contact the manufacturer to remedy but it kept getting worse with every item we removed from the box. We returned the entire unit the store for a full refund but it was very disappointing, as we liked the look of the unit. We're still debating on whether to order another set after reading the other reviews. It looks like we might not get a satisfactory set. I regret not taking a photo for this review to show how cheaply it was made and how poorly it was packaged.
September 25, 2016
Rated 2.0 out of 5.0 by JSmith Company reselling returns in poor condition.
Arrived with a broken log. The company agreed to replace, but three weeks out and still waiting for the replacement part to show. The box had been opened and had a dirty pair of work gloves inside as if the box had been opened and was a return. I would have never paid full price had I known it would arrive in this condition.
February 10, 2016
Rated 2.0 out of 5.0 by Richlillis Problematic
The largest log was defective. The remote worked one and on the second time the remote did not work.
February 10, 2016
Rated 5.0 out of 5.0 by Jim The large log was cracked in the middle , but not very noticable when installed . We like the product though .
It was a simple installation that anyone could do with minimal skills and tools .
January 22, 2016
Rated 4.0 out of 5.0 by Max Gas logs
Great product . It arrived in good shape everything works great.
January 12, 2016
Rated 3.0 out of 5.0 by NotPleased62 Not pleased
Just had it installed on 12-1-15. Very cheap looking and doesn't fill up our see thru fireplace. We did not know it was going to have all the mechanicals on the backside rendering it visible from the other side of the fireplace. Worked one day and wouldn't ignite the next. Having propane company installers come back out to look at it. May return it.
December 8, 2015
Rated 3.0 out of 5.0 by Verified Reviewer Large logs broken
Ordered and received 2 sets but the large log was broken in both sets. Made it work. For this kind of money you would think they could package it better.
October 25, 2016
Rated 3.0 out of 5.0 by Will Less than perfect
We really love the look of the logs and they do put out a lot of heat. But the remote control does not work and the longest log and a smaller one was broken when received. With that being said we returned them and reorder the same ones hoping for better results. I do think there is a problem with the way the batteries had to be inserted into the logs for the remote to work, you have to take the logs off and unhook them from the gas supply to get to where they go. Once you take the cover off it is hard to get it lined back up and this I think is why the remote does not work as it should.
December 10, 2014