Rated 3.1 out of 5 by 19
Rated 3.0 out of 5.0 by Will Less than perfect
We really love the look of the logs and they do put out a lot of heat. But the remote control does not work and the longest log and a smaller one was broken when received. With that being said we returned them and reorder the same ones hoping for better results. I do think there is a problem with the way the batteries had to be inserted into the logs for the remote to work, you have to take the logs off and unhook them from the gas supply to get to where they go. Once you take the cover off it is hard to get it lined back up and this I think is why the remote does not work as it should.
December 10, 2014
Rated 4.0 out of 5.0 by George one click fire
No need to rub two sticks together, just push the button and my fireplace comes on. We're using it to help heat the house, but I have not been able to adjust the high and low settings.
March 26, 2015
Rated 1.0 out of 5.0 by stillchillin Do not recommend
Had these installed by gas company. Only used them a couple of hours at night for a week and used 25 gals. of gas and did not heat the room well at all. Had the gas company back out to check every thing, an he said that no way should have used this much gas.Rechecked for leaks and all was good. I am taking these logs back to the store.( oh! 2 logs were broken when delivered)
January 3, 2015
Rated 2.0 out of 5.0 by Mastercaster May not be best choice
This product may not be what you need it is not capable of controlling temperature since it is on or off, also the instructions for setting the logs are in black and white are very difficult to make out.
November 12, 2013
Rated 4.0 out of 5.0 by TMG91 Great price works as advertised
Product works well and is probably one of the least expensive options for ventless gas log sets. As many of the other reviews state, the only drawback is the condition in which the logs arrive. The longest log in the set arrived broken. I assume I can get this replaced but haven't had a chance to call it in- live on west coast and customer service has east coast hours. The inconvenience of receiving something, for which you've waited a couple weeks, that arrives broken is the only disappointing feature of this unit.
I will make one engineering comment- the switch that tells the unit to turn on or operate by remote should be sized to fit into a standard electrical box, like a light switch. There is no way to mount this box and it didn't arrive with the switch plate it depicts in the instructions.
February 10, 2015
Rated 3.0 out of 5.0 by mac mixed
the remote worked for about 3 on off cycles changed all batteries no go
October 27, 2015
Rated 4.0 out of 5.0 by ja2001 Very nice gas logs!
I have only had this for about a week, but I am very pleased with this gas logs set! The price is very reasonable compared to other 30" models out there. The logs are nice and look realistic. I wasn't looking for a model with remote, but I love that feature. The remote even comes with the ability to lock it, so that it can't be used by my small children! I had read other reviews about logs coming in broken, so I was worried; but all of the logs were well-packaged and in perfect condition. The only reason I didn't give this 5 stars is b/c of the noise. The pilot light is large (likely b/c it's such a large set of logs) so is a little loud on its own. When turned on (low or high) the flames come out of many different openings, so the unit is pretty loud; so much so that I've turned it off a couple of times just b/c of the noise.
December 16, 2014
Rated 4.0 out of 5.0 by BigT Great product for the price packaging needs work
The remote control, quality of logs, and burner unit were all very good. Unfortunately 4 of the 10 logs were broken as arrived. The manufacture promised to ship replacement units and it has been 3 weeks so far without the logs. They need to improve the log packaging a lot.
September 7, 2013