Rated 3.6 out of 5 by 31
Rated 1.0 out of 5.0 by Englanderrepairpro Save your money
I have owned this stove for 4 years now. Every year it has multiple breakdowns. Whether it's a worn door gasket, exhaust blower motor, room blower motor,auger motor, malfunctioning control board. It's always something. Its a guaranteed break down. Problems started right from the beginning with a faulty exhaust blower and auger from the factory. I have another pellet stove from a different manufacturer for 11 years now and I never had to replace a thing on it. If you enjoy working on things instead of heating your house, this is the stove for you. Just don't count on it as a main source of heat. I wish I would have just spent my money on a better quality used pellet stove instead of this.
October 19, 2014
Rated 4.0 out of 5.0 by Jensdivineutopia Heats most of the house but a lil pricey
I think it does a decent job of heating most of the house. Our only complaint is that at night when no one is watching it, it will sometimes go out and you'll wake up freezing. It seems that the angle of the hopper doesn't really allow the pellets to slide down into the auger. You have to give them a lil push every few hours.
December 18, 2012
Rated 3.0 out of 5.0 by TESTyourPRODUCTS Decent low end stove but has some serious design issues
I originally owned the freestanding Englander pellet stove with the double auger system with an extended hopper made to carry 80 pounds in my basement and decided I'd get a second stove from them as an insert to heat the upstairs since this first one worked so well. (I could burn it for 48 hours in between refills)
Well now I know that was a mistake, this stove would be great if not for 2 seriously flawed design issues, both relating to the hopper. First issue is that this is a single auger stove with an auger tilted at an angle with no vertical drop before the auger (all 45 degrees) so the pellets instead of falling down on top of the auger hold and bunch up on the sides making the stove bring in less and less pellets as the hopper gets lower. Once the hopper is about 50% empty the amount of pellets feeding is noticeably smaller and as a result the flame starts sputtering out so you have to keep opening the lid and pushing the pellets towards the center or else the stove will turn off with about 30% of the pellets still in the hopper. You have to do this 3-5 times each load or else it will go out and turn off which is ridiculous.
The other poor design flaw (which makes me wish I saw the stove in person instead of ordering online is that the hopper lid opening is TINY. Compared to the freestanding stove the lid is maybe 25% as deep so when you are filling the hopper with a bag you have to keep putting your hand in there and pushing the pellets towards the back of the stove to make room for the rest. And the hopper does not hold 40 pounds like it says you will never get more then 4/5ths of a 40 pound bag in there and if you are filling it when the stove is hot and having to stop rest the bag on the hot stove while you push the rest of the pellets toward the back of the hopper so you can pour more in as the bag starts giving off wonderful melting smells.
Anyways, aside from those two boneheaded design flaws the stove seems to work well.... it annoying that I will have to always be around to make sure the pellets are feeding (and just to note, I have already done the recommended cleaning the hopper, polishing and adding graphite lubricant to make the pellets slide but the sliding issue has nothing to do with the materials surface on the side it has to do with the auger pulling pellets from the sides and having no vertical shaft to drop the pellets on top of the auger. I am almost tempted to pull the stove out and redesign the hopper with sheet metal to make it work properly now. BTW, if any representatives of this company read this. Your hopper lid should stick out to the front of the stove and slope in. There is no reason to have it so small. The extra money for an insert should be more then the same stove with less metal and no pedestal with a reduced hopper lid. DESIGN a real insert please not a chopped up freestanding stove for more money.
I'd only recommend this stove if those two issues were fixed. If not this stove is a pain and only worth it if you plan on watching it like a hawk and flipping open that lid and shuffling pellets with your hand every 2-3 hours. Certainly not to be trusted to still be running if you leave the house for more than a few hours.
October 1, 2013
Rated 5.0 out of 5.0 by jhard I have had friends that have pellet stoves and I went online to check out stoves. I have an original Masonary fire place which I had a Buck wood burn insert. I found out about pellet stoves can get the energy tax break and when I checked out pellet stoves I found Home depot had the best price and more options for the money. I installed it and read the review about auger noises ect. I was pleasently surprised at the low noise and it meet all my expectations. It is very efficient and hest my wgole house on 2 heat setting which is considered low. The service from Home Depot was eceptional. I am excited about the stove and have talked to everyone I know about it and Home Depot.
December 11, 2010
Rated 2.0 out of 5.0 by Scott Not the best designed product
Auger-feed is lousy, doesn't get all pellets, only the ones in the middle of the hopper, have to check the hopper frequently and manually move pellets directly over the auger. This makes it very unreliable when leaving it alone for the day or night. Also very difficult filling the hopper.
October 29, 2013
Rated 5.0 out of 5.0 by mikeva excellent heat, great looks
after convincing my wife we needed this stove, she was very skeptical about it, calling it a waste of money. after a few weeks of perfect operation and awesome heating she is now a believer. this stove burns great even low quality pellets. the ash pan is not that big, but apparently it doesnt have to be. after a week of use without cleaning it out there was not as much ash as i expected. i am very satisfied with this stove and the customer service from the company is the best i have experienced in years.
March 16, 2009
Rated 5.0 out of 5.0 by cd2175 GREAT PELLET STOVE
Bought this Fireplace insert Pellet stove fall of 2011. What a difference in our family room and home. Stove has exceeded our expectations. Love the glass front and the view of the fire. Heats our entire basement area of about 1,500 SF so well that we have never had the stove higher than the 1-3 setting. We have a split so the heat rises up the stairway and keeps our second level very comfortable. We have already noticed a saving on our oil delivery. I have recommended this stove to family and friends.
December 27, 2011
Rated 1.0 out of 5.0 by bigred123 Not a Good experience
The initial installation was difficult to place in the fireplace opening. Calling the manufacturer was of no help at all...they had no tech support. It does not effectively throw the heat out into the room to warm the living space. Also, when we removed the label from a side panel, it peeled away some of the black paint from the surface.
We placed the item on our Home Depot charge and am contemplating not paying it off or calling to have it removed and returned.
February 25, 2015