Rated 3.1 out of 5 by 32
Rated 1.0 out of 5.0 by CassieShattuck Very disappointed
Can you say fire hazzard? Its backed up more than once like this and weve only had ita coupke weeks. It does fine on a low setting but when we turn it up the whole thing fills with ash, they dont settle in the tray like they should. Our home is only 1300 sq feet and half of our house is cold, the only room it keeps warm is the room its in, even with extra fans around to help spread the heat. Very disappointed, will be getting a new
October 3, 2015
Rated 1.0 out of 5.0 by Annoyed Mistake
Noisy, messy, much less efficient than the Whitfield it replaced. Spend your money on something nicer.
January 5, 2016
Rated 5.0 out of 5.0 by Chris Great Stove
This is a good stove despite the bad reviews. It will do its job if you keep it clean like it explains in the DVD and the manual. I live in a 1800 sq ft farmhouse and with one ceiling fan and one box fan to distribute the heat. Remember it is not a furnace (no register vents in each room) . Keep it clean and it will perform. Hope this helps
October 17, 2015
Rated 5.0 out of 5.0 by mjjovenall Love it!
Live in Mercer, Pennsylvania. Recently bought and installed this pellet stove in our 1,500 sq ft two story farm house. Very satisfied heats up home very nicely. Only one complaint, when setting blower on highest level it can get a little loud but I guess that's expected with all pellet stoves. One 40 pound bag during extremely cold winter days lasts up to 24 hours, cheaper than using our kerosene or propane heaters. DVD instructions very helpful, love both the look and performance of this pellet stove.
March 4, 2015
Rated 2.0 out of 5.0 by David Disappointed
A few big design flaws here. First off it is right the hopper will hold 45lb of pellets. Unfortunately the hopper is built with such shallow incline that the stove only burns about 30lbs the rest don't slide down to the auger so the stove goes out with about 10-15 lbs still in the hopper. Crazy loud burner motor. It makes a whistling noise (may be my fault I have not reduced my chimney down to 4 in. diameter like you should. About 5% off pellets don't land in burn tray so lots of unburned pellets at clean up time. Door feels flimsy and always has a bunch of partially burned pellets stuck to it that all fall on the floor as you open the door. Being able to adjust blower fan speed is nice. I recommend you buy the Pleasant Hearth stove with the 120lb hopper. I own it also and love it. When I am being lazy I can let it burn for 3 days without touching it. Not as pretty as this stove but better and cheaper.
March 5, 2015
Rated 5.0 out of 5.0 by Eric A clean stove is a happy stove
Everyone complaining about pellets over filling the burn pot are not following the cleaning specs. I went 4 days without opening the door just to see how long it would go... Low and behold my burnpot only had minor build up. You need to take 15 minutes a week and do the minor clean and do the monthly cleaning... monthly!!! 90% of stove issues is a dirty stove. It's more than just cleaning the burnpot and glass. Read the manual, its not just for show.
January 3, 2015
Rated 2.0 out of 5.0 by Steve Don't buy it.
I purchased this stove in Nov. 2014 and it worked for 2 days then I had to clean it. It started working again but when I bought another brand of pellets it stopped working. Don't waste your money on this model.
February 23, 2015
Rated 2.0 out of 5.0 by Columbr Don't Waste Your Money on This Product
I purchased this stove last year and it has been nothing but trouble. From the beginning when you turned the unit on the igniter would have to go through two staring cycles before the pellets would light. Now in it's second year it hardly starts at all and the igniter is out of warranty. It's heat output at best is fair. I've tried adjusting air flow and even called in a technician from a local company to try but to no avail. It is not worth replacing components as it is junk. I say that because my brother in law bought the same model this year and it turns out he is having the same issues.
My advice is do not waste your money on this unit. For $500 more you can purchase a matt black St. Croix Greenfield whose design, construction, operation and electronics are of a much better quality. It requires less maintenance, burns efficiently and operates well consistently. My frustration with the New Englander is such that I am considering taking the hit and replacing it with the St. Croix.
January 10, 2015