Rated 2.7 out of 5 by 3
Rated 5.0 out of 5.0 by goaliewyattsmama WOW FACTOR!!!!!!!!!!!!
WOW THIS IS STUNNING. IT LOOKS FAR MORE EXPENSIVE THAN IT WAS! IT IS MADE TO THE SAME LEVEL OF DETAIL AS THE ONE I HAVE FROM FRONT GATE ... FOR A LOT LESS MONEY! MORE SAVING IS MORE DOING ! I LOVE THE HOME DEPOT!!!
YOU WILL LOVE THIS PRODUCT!
December 11, 2010
Rated 1.0 out of 5.0 by Russ worked 2 times called company 12/21/12 and still no response
poor customer service and it only worked 2 times, no return call and the instructions said to call them not Home Depot
January 22, 2013
Rated 2.0 out of 5.0 by rlbrooksb Not Engineered Well
I ordered this heater for our patio and while it looked good on the screen it definately had considerable weaknesses in person. First let me say that the heater works well and heats; my issues are not with the heating element but with the engineering of the product. Right from the beginning of putting the heater together we ran into issues with screw holes not aligning properly and components not fitting together in a solid and seamless manner. These problems continued through the full setup of the pole and base. If the screw holes lined up then there would be problems with the holes being painted over making threading the screws very difficult.
The instructions were not professionally prepared so you often had to guess about what screws or bolts to use. There are only 8 steps in the set up but give yourself a good two hours to put this together. Seemingly it should have gone together in less than half that time. Decifering the instructions, pre-screwing the holes, filing access holes to align with screw holes and weaving the cord around corners in the neck and telescoping tubing all contributed to additional delays.
Lastly, the integrity of the assembly was not consistent throughout. For example, fastening the base to the cone end of the pole required 4 large bolts which were not easily attached, however, to attach the telescoping pole to the cone/base assembly used 6 short and easily stripped screws to hold the pole into a base unit that was overly large and created a sloppy seam between the two components.
I'm contemplating whether to return the product or not. I'm also thinking about going back and redoing some of the assembly to address the integrity problems. Afterall this is a heater we're talking about and even if it has a trip switch it will likely come down hot.
Buy with these issues in mind and expect assembly problems prior to using.
March 9, 2011