Rated 2.1 out of 5 by 8
Rated 1.0 out of 5.0 by 5848dcheut75 not made well
First one we ever bought lasted for years. After it broke we had to buy another one. It only lasted about 5 months the pin holding the movable arm keeps breaking. Bought another one and the same thing happened again. Something must have change in design or material it is not lasting. Looking for something else.
September 6, 2016
Rated 1.0 out of 5.0 by Bummed Avoid this product!
Junk. Disintegrated when opened. Zero stars if possible.
I bought this to replace an identical lock that had become temperamental, so I know how this lock is supposed to work. I took it out of the shipping envelope (everything had fallen out of its packaging), unlocked it once, and then tried a second time. The "metal" holding the lock together literally disintegrated! Shrapnel on the counter! I returned it the next day.
May 18, 2016
Rated 1.0 out of 5.0 by 901 Pull this product!
I continue to be very satisfied with a First Watch patio lock installed 5-6 years ago so I did not hesitate to purchase 2 more locks. The limited product details made model selection difficult. The poor quality was obvious opening the package. The lock was lightweight and flimsy. Our current lock has a slide bolt which works great. This model has a lever bolt which broke off during installation. The key never stops turning so in an emergency you would waste time trying to get out. I contacted customer service to get details on another model hoping to get a slide bolt style. The representative repeatedly told me the model number did not exist. When finally found it, she could give me no more details than listed on web site. Home Depot pull this product it does not meet your standards.
September 22, 2015
Rated 1.0 out of 5.0 by BillyCarmen Horribly Defective Manufacturing
This is a product made from pot metal and it literally crumbled in my hand when taken out of the package. The defect is so bad it appears to be an intentional materials flaw probably caused by either Home Depot buyers or the manufacturer trying to scrimp on production cost. Anyone with any quality experience at all would have rejected this product at the pre-production level.
September 8, 2015
Rated 4.0 out of 5.0 by Bisi A practical patio door lock. However the quality is poor
The lock body is fragile, handle with care during the installation. The installation itself is easy. Used to be able to pick this lock up at the store. But now it is only available online.
October 6, 2015
Rated 1.0 out of 5.0 by Tom Extremely poor quality.
The lock broke the first time I used it. The manufacturer tried to bend the brittle casting to hold the pin in place. The casting broke and the pin fell out the first time I used it.
August 30, 2015
Rated 4.0 out of 5.0 by Don12 Chrome Keyed Patio Door Lock
In my point of view, this product is useful t for regular sliding door.
Eventhough I purchased this product almost ten years ago, but it's
still function as it is. So if I have a chance to talk with other people,
I will recommend that this product is good to by.
As I said, I will like this product.
Thanks for this purchase.
February 17, 2015
Rated 4.0 out of 5.0 by jml500 Nice lock for patio doors
This is a unique lock for patio doors that is easy to install and works well. It is placed on the front side near the top so is out of site. Had one before that wore out after 25 years.
November 20, 2012