Rated 4.2 out of 5 by 24
Rated 1.0 out of 5.0 by Cactus Warranty Struggle with FLOTEC
In February 2011 I purchased a FLOTEC Model FPSE3601A sewage sump pump through the Home Depot on-line store. The pump was installed by a licensed plumber and inspected/passed by our city's code compliance department. Three months after installation the pump failed and I received a replacement pump through the FLOTEC Warranty Center in Delavan, WI. The replacement pump has recently failed and FLOTEC will not replace the second failed pump. The FLOTEC warranty representative I spoke with claims the "Lifetime" warranty for this product applies only to the original pump and there is no warranty for the replacement pump.
I have carefully reviewed the FLOTEC warranty terms and conditions at both the Home Depot on-line store and FLOTEC's web site and can't find language in either that limits the warranty to the original unit.
If FLOTEC's warranty policy does in fact apply to the original unit only, then I would strongly recommend Home Depot make this exclusion known in thier on-line description as the stated "Full Lifetime" warranty was a significant factor in my decision to purchase this product through Home Depot.
April 16, 2012
Rated 1.0 out of 5.0 by Donncha Similar problem as a previous comment
I bought a Flotek pump from Home Depot and it was installed by a licensed plumber. Three months after it was installed the motor burned up. I got a replacement from Home Depot and now the replacement has burned up in one month.
December 10, 2012
Rated 5.0 out of 5.0 by SepticCamando Replacement septic pump
I used it for a replacement pump in the basement bathroom. It fit nicely into the tank and it works very well. Seems to empty the tank a little faster than the old pump did. Easy to install. Easy directions to follow.
September 19, 2010
Rated 5.0 out of 5.0 by DARRENG Pump arrived well packed and when promised from homedepot.com. The directions inside were simple and clear and answered questions because there were no directions in the basin purchesed off the shelf at the store. The pump is easy to install and seems to be constructed very well for a long life. The float runs a cycle when activated, so it evacuates enough water to prevent backflow before the checkvalve in you drain line from constantly turning the pump on and off. It takes a lot of water in the 36 inch basin to activate the pump. Probably 5-10 toilet flushes or about half a shower before it turns on, the pump will sit completely underwater most of the time, and your basin will always have a few gallons of sewage in it even when the pump is running. I recomend the 36 inch basin because the float will let the sewage get to high for comfort on the shorter basin. Make sure you have an airtight seal on the basin lid. It works excellent on gray water, the bathroom is not finished yet and I still have not seen how it grinds sewage. The use of checkvalves only on a horizontal run (which I did not know) and the installation of optional unions and shutoff valves in the drain line, for future service,( which is not covered in the instructions) makes the final plumbing connections a little expensive and time consuming. You will need about 16 inches of horizontal run close to the basin lid for the checkvalve. I recomend having the pump roughed in before covering up the plumbing. I wired the bathroom lights and gfci receptical for the pump together so no lights will indicate a tripped gfci which means no working pump.
February 6, 2010
Rated 5.0 out of 5.0 by joe8400 5 stars
I decided to go with this pump due to it being a bit larger than what I really needed and everyone told me to go a bit bigger, so there are no problems down the road. I also liked the fact that it was about $75 cheaper than the comparable unit at the Home Depot store.
The unit arrived in 3 days, the directions and install was very straight forward + easy and I was done in less than 3 hours!!!
It's only been two weeks, but the unit seems to work great, makes almost no noise and does exactly what it is suppose to do pumping the sewage up 10 feet to the main drain line!
I would definitely suggest that anyone looking for a sewage-pump purchase this one!!!!
October 4, 2011
Rated 2.0 out of 5.0 by MoHawk Bad experience with pump
I bought this pump online due to free shipping and the lifetime warranty. The pump was installed in a 24" pvc basin with a 2" check valve and pumped at 4 feet of head. It pumps grey water from our clothes washer and laundry basin to a storage tank. The pump was in-service 3 weeks and failed exactly 3 weeks from date of installation. The impeller was free however the motor only hummed when starting (winding problem). It only pumped about 5 minutes each day. I returned the pump to our local HD with no problems and purchased the 3/4 HP model which only has a 5 year warranty. I've installed many Flotec pumps and this is the 1st problem I experienced with them.
October 31, 2011
Rated 5.0 out of 5.0 by Nellia It Works
Installing this is not for amaturs. the cost to install is equal to the cost of the itme but it works and my plumber states that it should be functional for a while and it has a replacement part contract for two years
May 4, 2010
Rated 5.0 out of 5.0 by Santy Great Unit.
Very good pump
and great warranty that you may never need.
May 2, 2011