Rated 2.4 out of 5 by 40
Rated 4.0 out of 5.0 by Knowslittleaboutalot Very Reliable
I installed the Flotec 1HP Electronic Submersible Sump Pump in February 2013; two years ago and the pump continues to work very well. My basement is well below the water table and our pump cycles at least 3 times per hour 24/7/365. My only issue has been with the inteliswitch. It failed within 10 months and the manufacturer sent me a replacement when I called. Since then I clean the probes at least every 3 months (which is no big deal as the probe assembly simply snaps into its retainer). Additionally, I keep a spare which I purchased separately just in case.
March 20, 2015
Rated 1.0 out of 5.0 by Eeee Horrible product and even worse customer service
Bought this model in June of 2010. I completely died 11 months later. Took it to Home Depot and they switched it out for a new one. The next one lasted two years and is now completely dead. It has a 5 year warranty, but when I called the manufacturer this morning they said you get "one replacement per purchase."
What? It does not say that anywhere on the warranty and no where on the receipt.
I have a suggestion for you Flotec: don't warranty an item for five years that averages a year and a half life-span if you aren't going to honor your warranty. I'm hoping Home Depot will take it back and refund my money.
Bad business Flotec.
July 10, 2014
Rated 2.0 out of 5.0 by KS13036 Make sure you register for the warranty.
I bought the model before this one, but basically the same thing. I didn't even get half the life of the warranty out of this pump. Unfortunately my basement sits a tad bit below water grade, so the pump was running all the time, even when temps constantly stood below 0. Not sure if mine just couldn't stand the test of time or what. Make sure you register your flotecs warranty, it might come in handy.
March 7, 2015
Rated 5.0 out of 5.0 by Matt1000 So far so good...
I bought this as a replacement for a unit that failed because of a broken switch.
I selected this because it's switch has no moving parts. I thought it was a bit of a risk because I expected the exposed metal bars to corrode. I was assured by the Home Depot Associate that the unit was covered by a full warranty.
It's been 6 months and has worked as advertised with no corrosion on the unit.
I think it's covered in the instructions, but take care to align the unit so that the switch is facing away from incoming water. I've noticed that a heavy flow of water directly flowing onto the bars of the switch will prevent the unit from cycling off when the sump has emptied.
July 28, 2011
Rated 1.0 out of 5.0 by barjbar I think I figured the intelliswitch problem out
It can move within the clip and the vibration from the pump eventually causes the aluminum wand to touch the pump which sends out a false reading and the pump doesn't turn off. I CAREFULLY put the intelliswitch in the clip making sure it's perfectly straight and carefully lowered it into the sump. So far it's working. If it starts to go off again later, I'm going to use a large round hose clamp and clamp the switch to the side of the pump where it can't touch anything. I also emailed Flo-tec.
February 6, 2012
Rated 2.0 out of 5.0 by jobenso Failed...
Bought 8/11, installed and it failed 5/14. I had my receipt and took it back. Home depot honored the 5 yr warranty. I didn't get a box or manual with the new one and there is no new receipt. I do have a shelf spare now. It wasn't the switch that went, it was the motor itself. Boy did it RUST, I'm not so sure about cast iron being the right enclosure for a submersible pump. The new one I bought has a plastic enclosure and was already setup in the box. All I needed to do was join the discharge pipes and plug it in. I could raise the switch (a float on a rod) on the new one, it was attached to the discharge pipe with a C-Clamp. Sometimes engineer's over think things, and that's the case with this pump. The alarm did save me, it was going off when the pump failed. I didn't have a flood because of it.
May 15, 2014
Rated 1.0 out of 5.0 by Home Stay Away!!!
I went through 4 of these in under two years and the company will not stand behind their product!!!
July 16, 2014
Rated 2.0 out of 5.0 by Joel You might want to pass on this product.
Pump really moves water out of sump fast. You can hear the pump running through out the house whenever it kicks on. 1 HP is way too powerful, especially if you also have a battery backup sump installed. It puts a lot of pressure and vibration on the backup sump check valve. So much so mine loosened up and came off causing water to spray all over the place in that area. That also caused my backup sump controller to get soaked shorting it out. The Flotec electronic switch sensor is not reliable. It must be cleaned every 3 months or it will fail to shut pump off. A sump pump should be something you don't hear and don't have to clean up every 3 months. Flotec provided good technical support and even sent me a new pump when I just asked for a replacement switch that failed after 6 months. I plan to replace this pump with a 1/2 hp Flotec model that has the conventional float type switch after I receive my repaired backup pump controller.
November 5, 2012