Model # 550DFRK-3

Internet #204667552

Store SKU #1000028233

Fluidmaster Duo Flush System Toilet Converter
0039961010100

Fluidmaster

Duo Flush System Toilet Converter

$24.98 /each

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Product Overview

The Fluidmaster Duo Flush System gives you a tool to help save more water than any other dual flush system on the market. The Dual Flush System retrofits into any 2 in. toilet tank, and is proven to use up to 45% less water than the original tank parts. It also has been shown to improve flushing power on the full flush, so you will actually see better performance than before. It comes complete with a high refill fill valve to insure consistent flushes every single time. A dual flush tank lever is included with this system.

  • Uses up to 45% less water
  • Converts your existing toilet to dual flush technology
  • Durable silicone seal lasts for years
  • Fully adjustable full and half flush
  • Automatically saves water
  • Delivers precise and powerful flushing action
  • Fully adjustable for a wide variety of settings
  • Height requirement in tank is a minimum of 8 in. for installation

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Customer Questions & Answers

13 Questions40 Answers

Customer Questions & Answers

Duo Flush System Toilet Converter
Duo Flush System Toilet Converter

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This question is from Duo Flush System Toilet Converter
 
10 answers

Does it work with any tank lever or just the one included in the kit?

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Asked by
California
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October 27, 2014
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Answers (10)

Asked by
Yucca Valley, CA
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September 6, 2016
Answer: 
Only works with the supplied lever system.
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Asked by
Laguna Niguel, CA
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April 20, 2015
Answer: 
You must use the handle provided with the kit.
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February 21, 2015
Answer: 
Just the one in the kit.
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Asked by
Columbia, SC
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February 11, 2015
Answer: 
There is one included in the kit that is attached by a cable to the unit so you would not be able to use a different one.
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Asked by
Madison, AL
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December 13, 2014
Answer: 
It works only with the tank lever provided in the kit because of the unique duo flush option.
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Asked by
Traverse city
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December 12, 2014
Answer: 
Just the one in the kit.
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Asked by
Frederick, MD
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November 23, 2014
Answer: 
Just the one included in the kit. It looks much better in real life (the pictures are misplaced/exaggerated). I took it apart in the store to make sure I could live with the looks, and it melds ok with the looks of the toilet (doesn't stand out like in the pictures). Maybe I could upload a picture of what it actually looks like on an actual toilet (probably not).
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Asked by
New Mexico, USA
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October 29, 2014
Answer: 
Probably not. Their lever connects to a valve. It might be possible to adapt an existing lever to operate the valve, but there would be no guarantee of success.
The their lever is finished in chrome and looks quite nice, although a bit small. It has markings that show which direction to push for full and half flush, but the markings are so small I only just noticed them when I took it apart to answer Read More
Probably not. Their lever connects to a valve. It might be possible to adapt an existing lever to operate the valve, but there would be no guarantee of success.
The their lever is finished in chrome and looks quite nice, although a bit small. It has markings that show which direction to push for full and half flush, but the markings are so small I only just noticed them when I took it apart to answer your question. Read Less
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October 29, 2014
Answer: 
Thank you for the question, the Duo Flush Handle is specific to the Duo Flush Flushing System because the handle has dual action, it can move up and down to start the flushing cycle, where as a standard tank lever can only move downward to start the flushing cycle. The handle is designed to plug into the Duo Flush Actuation Cable Box which it needs to do in order to turn the activating gears and a Read More
Thank you for the question, the Duo Flush Handle is specific to the Duo Flush Flushing System because the handle has dual action, it can move up and down to start the flushing cycle, where as a standard tank lever can only move downward to start the flushing cycle. The handle is designed to plug into the Duo Flush Actuation Cable Box which it needs to do in order to turn the activating gears and a standard handle cannot do this. At this time the Duo Flush Handle is the only handle that will work with our Duo Flush System. Read Less
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Asked by
Sacramento
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October 28, 2014
Answer: 
The one in the kit only. After a few months I removed the unit entirely. Couldn't get the kids to use it properly.
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8 answers

Cable broke 1 year and 2 months after installing. Has the manufacturer come up with a solution?

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May 5, 2016
Many people are having the same problem.
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Asked by
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August 25, 2016
Answer: 
I had three break in two years (the most current today, 8/25/2016) and was not happy. I called Fluidmaster's Customer Service and their representative handled this situation great. He told me there was a change in the mechanism and they had not had a complaint due to a broken cable in seven months. They are shipping a new unit to me that should arrive on 8/29/2016. It will snap into the existing base so Read More
I had three break in two years (the most current today, 8/25/2016) and was not happy. I called Fluidmaster's Customer Service and their representative handled this situation great. He told me there was a change in the mechanism and they had not had a complaint due to a broken cable in seven months. They are shipping a new unit to me that should arrive on 8/29/2016. It will snap into the existing base so we'll see what happens. Read Less
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Asked by
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August 15, 2016
Answer: 
I contacted Fluidmaster about this very issue and was told that the solution is to have the retailer replace the unit. HD said that without a receipt they would not replace it. So to answer you question, no.
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Asked by
Bordentown, NJ
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August 10, 2016
Answer: 
Mine broke about a year as well. I got on the chat to see where I could buy a new cable (I didn't hold onto the warranty information, seriously who does that). They sent out the new updated model (the one that ends in a 3) at no charge to me in a few days. Didn't need receipt.
No company is perfect, stuff is defective or poorly designed. We are all human, it happens. But how you handle a bad situation Read More
Mine broke about a year as well. I got on the chat to see where I could buy a new cable (I didn't hold onto the warranty information, seriously who does that). They sent out the new updated model (the one that ends in a 3) at no charge to me in a few days. Didn't need receipt.
No company is perfect, stuff is defective or poorly designed. We are all human, it happens. But how you handle a bad situation speaks volumes. FluidMaster has a customer for life. Read Less
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July 14, 2016
Answer: 
Dear Valued Customer I am sorry that you had this experience with the Duo Flush System Toilet Converter. Fluidmaster is committed to helping customers with product questions and learning about their experiences using their product and is focused on continuous improvement when it comes to our products and our customer expectations. We recently released a new revision of the Duo Flush dual flush system Read More
Dear Valued Customer I am sorry that you had this experience with the Duo Flush System Toilet Converter. Fluidmaster is committed to helping customers with product questions and learning about their experiences using their product and is focused on continuous improvement when it comes to our products and our customer expectations. We recently released a new revision of the Duo Flush dual flush system that comes with a stronger, larger toilet handle and a more durable flush cable to enhance product functionality. Please contact Fluidmaster’s Technical Service Department and speak with the department supervisor for help resolving your issue. Fluidmaster’s Technical Service Department is available from Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time and contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. Read Less
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Asked by
Carlsbad CA
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July 3, 2016
Answer: 
Cable also broke for me, and we called warranty and received a newer version 1 day after the call.
The rep informed us that the cable issue is addressed in the newer version, and we do feel the newer version handle is better designed.
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Asked by
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June 23, 2016
Answer: 
If you call Fluidmaster, they will send you a new redesigned system that's supposed to be better. Mine is on the way, so we'll see. My problem has been the cheap, weak handle of the original design, which is now supposed to be much improved. If any more issues, I'm going back to a good ol' reliable flapper. Can't complain about their customer service though, always friendly & knowledgeable and ship a Read More
If you call Fluidmaster, they will send you a new redesigned system that's supposed to be better. Mine is on the way, so we'll see. My problem has been the cheap, weak handle of the original design, which is now supposed to be much improved. If any more issues, I'm going back to a good ol' reliable flapper. Can't complain about their customer service though, always friendly & knowledgeable and ship a replacement system in 2 days. Read Less
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May 12, 2016
Answer: 
give Fluidmaster a call, they'll help you out
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Asked by
Alabama
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May 8, 2016
Answer: 
This thing has a five year warranty. I 've had a very favorable experience with their Customer Service- they were very friendly, knowledgeable, and helpful. I believe if you call them, they will send you a new one out right away.
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This question is from Duo Flush System Toilet Converter
 
5 answers

Do you install this system and how much will it cost? My toliet will not flush.

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Asked by
Texas
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September 14, 2014
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Answers (5)

Asked by
Laguna Niguel, CA
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April 20, 2015
Answer: 
It is user installable if you are handy. Cost $30. But it unfortunately doesn't work.
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Asked by
Columbia, SC
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February 11, 2015
Answer: 
Pretty easy to install yourself, $30 for the whole system.
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Asked by
East TN
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October 17, 2014
Answer: 
It was very easy to install, if you have basic hand tools and knowledge of how to use them.
Read the directions several times to familiarize yourself with them. If you are unsure about any of the steps, make sure you contact someone with plumbing experience to help you or hire a plumber to install it.
Most plumbers charge by the hour for non-emergency visits and any competent plumber should be able to Read More
It was very easy to install, if you have basic hand tools and knowledge of how to use them.
Read the directions several times to familiarize yourself with them. If you are unsure about any of the steps, make sure you contact someone with plumbing experience to help you or hire a plumber to install it.
Most plumbers charge by the hour for non-emergency visits and any competent plumber should be able to install this in 30 minutes or less.
I paid $29.95 + tax at my local Home Depot for this unit. Read Less
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Asked by
Clovis, CA
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September 20, 2014
Answer: 
This replaces your existing equipment inside the toilet tank. If what you have in there isn't working, this will probably work since it's a replacement unit for what's already in the tank. Was easy to follow instructions for install. I got mine as part of the Home Depot Seeds program so I am not sure how much it costs. Good luck!
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Asked by
New Mexico, USA
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September 16, 2014
Answer: 
Check with HD for current prices. The unit comes with a large illustrated instruction sheet telling you how to install it. Installation is more complicated than some other types, but that is because the unit will turn an old toilet into a modern water saving unit. I've had mine for 6 months with no problems.
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3 answers

Is everything I need in this kit?

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Asked by
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August 9, 2016
I need to fix s running toilet and figured i might as well convert to a water saver while at it. All the guts of my toilet look old, rusted, bent and on its last legs. Assuming I want to replace everything I see when I lift the lid, does this contain everything I need to do that?
If not, what else do I need to buy?
Do I need to keep any part of my current system?
If yes, which part and if I need to replace that because mine is old, what do you recommend and shat is involved in doing that?

I live far from the nearest Home Depot (2 hour round trip) so I want to make sure I get everything I need in one trip.
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Asked by
Yucca Valley, CA
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September 6, 2016
Answer: 
yes it is.
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August 11, 2016
Answer: 
Dear valued customer thank you for your question concerning our Duo Flush System Toilet Converter. If you are looking to replace every part in your tank then no this kit does not have all the pieces you need. The one unit it is missing is the flush valve where the Duo Flush will sit on top of. That item is the 507AK which includes the flush valve seat along with the tank to bowl gasket and tank to bowl Read More
Dear valued customer thank you for your question concerning our Duo Flush System Toilet Converter. If you are looking to replace every part in your tank then no this kit does not have all the pieces you need. The one unit it is missing is the flush valve where the Duo Flush will sit on top of. That item is the 507AK which includes the flush valve seat along with the tank to bowl gasket and tank to bowl bolts. At Fluidmaster, we are committed to providing our customers with an exceptional experience with our products and our service. We want to learn more about your experience and offer support. Please contact us at your earliest convenience and we’ll do everything we can to resolve your issue. Fluidmaster’s Technical Service Department is available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. Read Less
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Asked by
Bordentown, NJ
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August 10, 2016
Answer: 
Yes. When I renovated my bathroom I took the tank off my toilet for more room (I left the bowl covered). I bought this kit, the rubber gasket between tank and bowl, the two bolts from tank to bowl, a new stainless steel supply hose, and a new lid and had everything I needed. If you remove the bowl you need the two bolts to the floor, the wax ring, and the bolt cosmetic covers.
When you get there open Read More
Yes. When I renovated my bathroom I took the tank off my toilet for more room (I left the bowl covered). I bought this kit, the rubber gasket between tank and bowl, the two bolts from tank to bowl, a new stainless steel supply hose, and a new lid and had everything I needed. If you remove the bowl you need the two bolts to the floor, the wax ring, and the bolt cosmetic covers.
When you get there open the box and look at the parts diagram and install instructions to see if there is anything additional you want to add or tools you may need. I did mine with basic hand tools in an hour taking my time and reading the instructions. Read Less
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Customer Reviews

Duo Flush System Toilet Converter is rated 2.5 out of 5 by 169.
Rated 1 out of 5 by from Horrible, Simply Horrible I bought this system about 6 months ago, and it's a complete waste of money. It was easy enough to install, but it's so poorly designed and built that it no longer works. The adjustments for the "half flush" and "full flush" are inaccurate, so the settings are useless. The handle and collar are cheap plastic. And the handle actuator and flush cable are so shoddy that they simply fell apart, so the toilet no longer flushes. Since these need to be replaced every few months, perhaps they should sell them in bulk!
Date published: 2016-09-01
Rated 1 out of 5 by from Do not waste your time! I purchased two of these units. The first one failed within 6 months and HD refused to replace it. The second unit failed within the year. In both units the cable that connects from the handle to the valve slipped off/broke. So $80 later I had to replace both units and revert back to a standard set-up as neither Home Depot nor Fluidmaster would replace the units. Do not waste your time or money on an inferior product and poor customer support.
Date published: 2016-08-15
Rated 1 out of 5 by from Will Break in 6 Months I have 3 toilets in my home and decided to install this in all 3 to make them dual flush and save water. The dual flush works by running two cables to the flush handle. Turning the handle one way pulls the first cable and you get a half flush, pull the other way and you get a full flush. Problem was that the cable breaks and the system stops working entirely. The first time this happened I contacted fluidmaster and they promptly sent me a replacement. Since then, the replacement broke and another in one of the 3 toilets broke. So that is 3 of 4 breaking in the same way. Please do not purchase this product. It will fail.
Date published: 2016-10-01
Rated 1 out of 5 by from NOT A GOOD PURCHASE DEFECT OUT OF THE BOX, DID NOT PERFORM AS INSTRUCTED, APPEARS SOME ONE ELSE BROUGHT BACK FOR THE SAME REASON.
Date published: 2016-10-11
Rated 1 out of 5 by from Don't waste your money. Bought these for all 3 of my toilets. 2 have broken in less than a year... Don't waste your money. Bought these for all 3 of my toilets. 2 have broken in less than a year. If the cable snaps that runs from the handle, there is no way to fix or replace it. So you can't flush, nor can you just reach in and lift the flapper. The whole thing is poorly made. Looking at all of these negative reviews, I am surprised Home Depot still carries these. Had I seen the reviews first, I never would have purchased these. Went back and bought the old school setup.
Date published: 2016-12-08
Rated 2 out of 5 by from cheap and doesnt last Installed two of these. After a year the cable on one broke, and then a month or so later the other one broke. Also had problems with the flapper sticking and not sealing which led to a flooded bathroom one day. Handles are cheap and flimsy and creak really loud when you twist them, but you have to twist them hard or the flapper valve wont engage right and youll only get about a cup of water per flush. Going back to conventional system.
Date published: 2016-09-29
Rated 1 out of 5 by from Worked well until the third day I previously had the Danco dual flush; which started leaking around the "flapper" seal after a year; so I bought this one because of the putty type seal. During the install, I set the full flush on Maximum, and the half flush halfway. I continued to check the tank level without using the toilet. After two days - no leakage. GREAT! I then started using the toilet (#1 on half-flush worked OK). But for #2 using full flush, I had to flush twice. How is that saving water? Now, I can hear the float valve regularly topping up the tank (no leaks the first two days, but now that I'm using the toilet the seal to the toilet's flapper seat is slowly leaking). The troubleshooting section in the instructions suggest that I unseat the flapper assembly and start over. I don't see how that is going to help when I followed the instructions to the letter the first time and the putty will probably now be less tacky than the first attempt !!!
Date published: 2016-09-10
Rated 1 out of 5 by from Complete Junk Like most other people here I had the cable that connects the handle to the device break after about a year. Water isn't that expensive, but the time and money to replace the cable is, not to mention down time while waiting for parts. I will be switching back to a standard flush mechanism.
Date published: 2016-09-15
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