Rated 4.7 out of 5Â by 7
Rated 4 out of 5Â by Andre First Time Not A Charm!
Where do I start? PRODUCT: I think the product is great for the value. I ordered online and chose to have it delivered to HD to make sure of the product itegrity from supplier. See HD review below. Ordered mirror and vanity at same time - both in-stock and sent. Got mirror 3 days after order. Got vanity 3 weeks after with broken door glass. Sink was packed separately and securely. Marble and cabinet were in good shape. Don't know why the doors are shipped installed with only the outside cardboard box as protection (& some wrapping). Otherwise, product, instructions, components all there.
SERVICE: The vanity was 3 weeks late with not very much communication to me. I had to keep calling to see where it was - when was it coming? When it did come to HD for pick-up, I was told it was inspected and ready to go. As an HD employee and I are loading it into my SUV, we hear jingling/clinking sounds in the box. All I could say was "that doesn't sound good". I should've known there was damage issue - maybe explains delivery delay? battle with Estes about who is responsible? I hauled it home and into the house to find the glass in the doors broken. Called HD Customer Support again. They said they would order another unit. I explained I only wanted replacement doors. Next day I was told replacement unit and/or doors not available until September (today is July 29 as I am writing about my experience last week). I told them to get the doors and when they come, I will swap doors - everything else in great shape. Agreed. Next day, I appreciate the efforts of HD Mgr Brian to offer replacement glass. Although, I didn't know I would be teaching myself to cut glass. Many attempts and I finally got a couple pieces to work (unfrosted clear glass, though). The vanity is installed, but looking forward to the replacement doors in September.
July 29, 2014
Rated 5 out of 5Â by KatieKat Beautiful and Functional
I really wanted an Asian-themed vanity and you'd be surprised that there is a serious lack of them out there.
This vanity fit the bill with the frosted glass doors that were modeled after Japanese shoji screens. I was unsure about the square vessel sink, but it actually is beautiful and adds a very unique look that you can't get anywhere else. There is also room to fit a soap dispenser etc.
The install was very easy and I had absolutely no issues. The only problem i ran into was that I could not use the extra interior shelf because my pipes interfered. I feel that most people will have this problem, but it did not really bother me to not use it.
The only thing I would change is that the gray streaks on the cararra marble is darker in person than on the online picture and I don't really like the pattern. I would have preferred just a white top.
June 9, 2014
Rated 5 out of 5Â by Dani007 Zen Sink/Vanity combo
We purchased a 39" version of this product for our master bath and love it! So we were pleased to see this 23" version which fits the space in our guest bathroom as we were doing that renovation.
We love this style. The vanity and sink look rich, and create a zen spa feel, and have a lot of storage space!
However, we did encounter a problem with the shipping - although I am happy to report it was successfully resolved. When we opened the box, we found that the frosted glass on the doors was cracked, so we checked with Home Depot to make sure they could ship us replacement doors before we installed the vanity. They assured us they could, so we went ahead with the installment. Imagine our dismay when a few days later they called and said the only way to get the doors replaced was to ship back the entire vanity and they'd ship us a new one!
Most people would write a scathing review at that point. However, we continued to explain our situation to the helpful representatives, and finally arrived at a satisfactory solution, whereby Home Depot had a complete new vanity shipped to their warehouse, stripped off the doors, and just shipped us the doors we needed (rather than make us swap out the entire vanity or strip the doors ourselves!). It sounds obvious now, but it was outside normal protocol, so we appreciate the creative thinking the representatives, especially in the "Resolutions" department, gave to our situation.
Besides highly rating this product - which is a great value for the money - we wanted to share our experience with Customer Service and advise anyone having troubles to stay with it until you receive your happy resolution!
December 18, 2012
Rated 5 out of 5Â by DEB8388 LOVE IT
PRICE GOOD, DELIVERY TIME FRAME GOOD, THE PRODUCT GREAT !!
January 6, 2014
Rated 5 out of 5Â by Gigi Great value!
I love this vanity! It has an extra shelf underneath if you want to hide something. It looks way more expensive than it was. It looks exactly like I wanted it to look. Very happy with my choice!
December 28, 2013