Rated 4.2 out of 5 by 5
Rated 2.0 out of 5.0 by Charly Updated Review
Houston Manufacturing & Design is the parent company of Fresh Air Screens, garage door screens. Great product, really, really bad customer service. Purchased garage door screen on March 19, 2014 from The Home Depot. In August, heavy duty zipper would no longer close when zipped up or down. Zipper covered by 1 yr warranty. Called manufacturer 5 times first week. Reached customer service and was told "someone would call me back" each time. Second week, finally researched Fresh Air Screens and found number for parent company, Houston Manufacturing & Design. Spoke with Rhonda Harding in customer service there. She explained how to package screen for shipment and said FedEx would pick it up the next day, Wednesday. Next day came, no pickup. Called and emailed Rhonda Harding Wednesday and Thursday. No response. Spoke with receptionist at Houston Manufacturing on Friday, asked to speak with Shirley Houston, company president. Was transferred to Rhonda Harding's voicemail. Called Fresh Air Screens, asked for mailing address. Was told someone would have to call me back. Rhonda Harding called and I was very vocal about my displeasure with their customer service. Rhonda Harding said they would send a refund of purchase price + $15.00 for return shipping. Have not yet received. Sent screen back with tracking number. Will update review if/when refund received.
August 27, 2014
Rated 5.0 out of 5.0 by charlybarks Exactly what we needed
Our garage door is open most of the day from spring through fall. Last summer, the house was filled with flying insects. Not so this year. The screen was easy to install. We use the center zipper for to enter/exit. Heavy duty, excellent quality. Put 1-inch conduit in bottom and also secured velcro strip with small nails.
April 15, 2014
Rated 5.0 out of 5.0 by Ladyzip very good product.
I love this . Have had family picnics and everyone love it. this is wonderful and has worked just like is it states .
July 7, 2015
Rated 5.0 out of 5.0 by sparks Very high quality product. Completely satisfied.
We bought one of the cheap screens for our garage a couple years ago. It more or less did its job, was inexpensive, but was pretty unreliable and tore all the time. This time I decided to look for a better product, and I believe I've found it. This screen is a much heavier weight, and has heavy duty seams and zippers. Doesn't blow around, and fits like a gem. Installation was quick and easy.
I have confidence in this screen, am completely happy, and would highly recommend it.
April 19, 2015
Rated 4.0 out of 5.0 by Kjack002 It looks great, easy to install and use.
The only draw back is the Velcro tape. It wont stick to surface, but If you nail in place it will support the screen.
June 19, 2012