Model # 40324HD

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GE 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
0011675403249

Discontinued GE

13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch

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Product Overview

The patented Symphony II power controls provide a managed power solution that gives you access to every powered item in your home, just not at the same time by using power management modules, appliances are prioritized and turn on and off based on need and the electrical load placed on your generator

  • 4-year limited parts and labor warranty
  • Durable, rust-resistant galvanneal steel enclosure
  • Briggs and Stratton engine
  • Clean, stable power
  • Each generator system includes a transfer switch, 2-Symphony II power management modules, basic wireless monitor, hour meter, battery charger and oil
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Customer Questions & Answers

68 Questions102 Answers

Customer Questions & Answers

13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch

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4 answers

is the automatic transfer switch included in the price of the 13000 watt syphony II generator

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
buck
June 10, 2013
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Answers (4)

Asked by
Long Beach, MS
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Home Improvement Profile: Professional
July 11, 2015
Answer: 
If your auto start is not working try this. Reverse the control wires. They are polarity sensitive. This is usually the fix. Make sure your control wires are shielded, and preferably in separate conduct. Good luck.
Patrick Benvenutti. bmwgenerators.com
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July 15, 2013
Answer: 
Yes the automatic transfer switch is included in the price.
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Asked by
Adam
New Jersey
June 11, 2013
Answer: 
Yes it is included as well as two high voltage 50amp load shedding modules...
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Asked by
Read all my Q&A
June 11, 2013
Answer: 
Yes. It comes with everything needed minus wiring.
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3 answers

My 13 kw generator keeps flashing FC-8 but the fuses in the transfer case are fine. What could be another cause?

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
crimdog 3
upstate NY
January 18, 2013
Generator does not start automatically. When I press manual start it runs for 20 seconds then stops. Electrician can't find anything wrong.
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Answers (3)

Asked by
Lowell, MA, USA
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January 21, 2013
Answer: 
The Dip switches on the Symphony II have to be set for your generator, 1 switch has to be set at 10 and the other gas to be set at 3. When you don't set the dip switches the transfer switch doesn't know what size generator it is controlling and will show an FC- 8. code.
This is all in the Symphony II manual.
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Asked by
Lowell, MA, USA
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January 21, 2013
Answer: 
Hi Crimdog 3,
I looked over the code for FC-8 and what it is telling you is communication between the Symphony II
and the generator isn't working properly. I would check the connections between the transfer switch and the generator. There is a removable terminal strip in the generator, make sure that all the wires are in place and tight in the terminal and that the terminal strip itself is tight to the
Read More
Hi Crimdog 3,
I looked over the code for FC-8 and what it is telling you is communication between the Symphony II
and the generator isn't working properly. I would check the connections between the transfer switch and the generator. There is a removable terminal strip in the generator, make sure that all the wires are in place and tight in the terminal and that the terminal strip itself is tight to the pc board.
Was the generator set up working fine and then the FC-8 signal showed up or has it never worked since it was installed?
After reading the rest of your question it sounds like this has never worked since install. If that is the case I would check that the wires were put under the correct terminals as well.
Read Less
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Asked by
crimdog3
opstate NY
January 20, 2013
Answer: 
I answered my own question! I forgot to input the correct kw of my generator into the transfer case. After I did that, I turned on the generator, cut the power and the generator started right up!
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3 answers

Do I need a low voltage module for my 4 ton Air Conditioner.

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
cyrus
January 15, 2013
I have the 13kw ge and was wondering if i need a low voltage module to run my ac.I do not have this installed as of yet.The unit came with two high voltage modules for stove and clothes dryer.Any Help Appreciated.
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Answers (3)

Asked by
Adam
New Jersey
June 11, 2013
Answer: 
You can either purchase another high voltage unit or a low voltage unit for the a/c...it's your choice...I used a high voltage unit...however you must remember that the high voltage units are limited to 50amps...so a large compressor may need the LV unit...
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Asked by
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June 11, 2013
Answer: 
Yes, if you're already using both of the modules that were included you will need a 3rd.
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Asked by
Lowell, MA, USA
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January 17, 2013
Answer: 
Hi Cyrus,
Yes, I would recommend installing the low voltage module. A/C. units are an automatic appliance and should be set on the least important setting. You have about 55 amps to run your house and the A/C unit draws about 40 amps.
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3 answers

What gauge wire and size of under ground conduit needed if the GE 13K is 25 feet away from the transfer switch

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
Nick
November 4, 2012
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Asked by
N.E. Conn
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Home Improvement Profile: Professional
December 9, 2013
Answer: 
The wire gauge required for the distance you stated DOES NOT NEED to be #4 That would carry 60 amps 200 ft with a 2.8% voltage drop ! The second answer is an acceptable conductor size . This unit comes with a 50 amp breaker in the unit. Regardless of the 13000 watt rating being capable of producing 54.1 amps it can not deliver more than 50 . Don't forget to carry a 4th wire for isolated grounding . You Read More
The wire gauge required for the distance you stated DOES NOT NEED to be #4 That would carry 60 amps 200 ft with a 2.8% voltage drop ! The second answer is an acceptable conductor size . This unit comes with a 50 amp breaker in the unit. Regardless of the 13000 watt rating being capable of producing 54.1 amps it can not deliver more than 50 . Don't forget to carry a 4th wire for isolated grounding . You may want to increase pipe size to 1 1/2 to accomodate for signal wires . This unit needs 3 voltage recognition lines ( 2 hot and 1 neutral ) as well as 2 to signal engine start. You can find a 300 volt rated 16 gauge multi conductor cable at an electrical supply house. I will get back to you with actual code requirements as to installing the signal wires in the same conduit as the power legs. This is a very nice unit and does a great job! I am an Electrical contractor in Ct and have installed 4 of these exact units and 6 of the smaller ones . Read Less
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Asked by
Hopatcong, NJ, USA
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November 11, 2012
Answer: 
# 6 THHN wire in 1 inch conduit.
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November 5, 2012
Answer: 
hello Nick,
There is more than one answer to this because as it states on the item description:
"803 cc Briggs and Stratton engine produces 13,000-watts running on liquid propane and 11,500-watts running on natural gas"
Depending on what you will be using for your source fuel will depend on what wire to use. For example, the 13K LP would be a little over 55 amps, so a 4 gauge copper wire would be Read More
hello Nick,
There is more than one answer to this because as it states on the item description:
"803 cc Briggs and Stratton engine produces 13,000-watts running on liquid propane and 11,500-watts running on natural gas"
Depending on what you will be using for your source fuel will depend on what wire to use. For example, the 13K LP would be a little over 55 amps, so a 4 gauge copper wire would be used. For the 11,500 Natural Gas, a 6 gauge wire would be sufficient.
To determine gauge/amps you simply divide your watts by volts to get the final amperage. This will give you the AWG size for your switch.
As for the conduit, using at least 1-1/4" conduit is fine, but I advise to consult a local electrician or someone who knows local codes to ensure the conduit as well as the wire is sufficient and safe.
I hope this helps you out,
aboveaveragejoe
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Customer Reviews

13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch is rated 4.2 out of 5 by 68.
Rated 1 out of 5 by from UNRELIABLE PRODUCT WHEN NEEDED We purchased this generator in 2011 but it wasn't installed until Feb 2012. Although it ran reliably during the weekly monitor testing, when we had occasion to need it during storm Sandy, it shut down after 5 hrs. of operation on the first day of our power outage (the outage lasted 4 days). The servicer came out the next day but after nearly 2 hrs. on the phone with GE tech support they determined a part needed to be ordered. The part arrived on 11/6 and the servicer returned on 11/8. They then found another issue (i.e., a sealed bearing within the rotor failed). We've been told this part will arrive on 11/20. At this point we have little confidence that this machine can be fixed to run without issue given the significant part failure within 9 mos. of installation.
Date published: 2012-11-16
Rated 5 out of 5 by from Everything you need for small to medium size home Be prepared to buy a battery and cold weather kit. Does not come with a battery ($150.00) and if you live where it gets below 40 they recomend a cold weather kit ($150.00). Keep this in mind along with installation costs runs the price up a bit more than expected. We ran the tests by shuting down the power and everything works as stated. Now if I lose power it will get a real test. At this time I'am not using the power management system will evalulate the need at a point when system will not handle all my power needs.
Date published: 2011-07-19
Rated 5 out of 5 by from Product great, but minor refinements needed (Update) I reviewed this generator on 2/18/12 and wanted to give an update. The problem I appeared to have, was my fault, due to not reading the Operators Manual completely. I found that the numbers showing up on the digital panel, were hours of use. That explained why the numbers changed and I couldn't clear them. A dumb mistake on my part. I have revised my rating accordingly. If you check my previous rating was high, even with what I believed to be a problem. I highly recommend this generator package. Read all the written documentation very carefully and don't make the mistake I did.
Date published: 2012-02-21
Rated 2 out of 5 by from Could be great - When it runs Terrific design with modules that off-load non-essential circuits when maximum load is reached. Crude mechanical design (bending a metal tab instead of using a mechanical device) to regulate the output frequency. Generator keeps getting a fault reading of FC 06 - and bending the metal tab does not bring it into limits. No customer service available over the entire week between Christmas and New Years Eve - only a recording. Still waiting.
Date published: 2012-01-01
Rated 5 out of 5 by from Very well made & works I saw this Generator at Home Depot on sale & my daughter & I each bought one & had it installed in our homes. ( a local generator company ) The unit was $2800 on sale. The total spent was about $5500. Now the unit is built by briggs & stratton. So you know it is a good unit. I have my high voltage modual hooked up to the stove & AC unit. My daughter has her's hooked up to stove & dryer. No AC..go figure. She lost power last month & the unit came on & it ran her AC along with the clothes dryer. She had no problems. 2 weeks ago I came home & the wife told me "I missed it!" She said we lost power & she heard the generator start up & about 30 seconds later everything came back on. She said it was so cool. Now for you people who think you need a big generator. Last year I had my portable generator running & I had 3 rooms on. I noticed we were using 1000 watts & it jumped when my wife started the microwave to 2500 watts. This started me thinking, You do not run everything in the house at the same time. Why do I need a 18 or 20KW generator? Right after that I found this GE 13KW Generator. The Generator Gods were smiling. One installer argued with me that this generator would not start my AC. He said he's been doing this for 20 years & that 13KW was to small for my house. The company that did install it said it would work fine. They found the install easy to do. When they tested the unit, I had the AC on & the oven, & 3 burners on before it tripped. They were impressed. I have this hooked up to natural gas. So I do not have to worry about running out of fuel. My advise is to get one to protect your home before troulbe strikes. It can take a couple of months to get it completed. So you do not want to wait until a storm is on the way. I have always had portable generators & as I am older I got tired of trying to buy enough gas in case we lost power. PLUS what to do with the gas if I did not use it. It is so nice not to have to do anything but pause for 30 seconds & poof! the lights are back on.
Date published: 2012-08-20
Rated 5 out of 5 by from Looks good runs better Looks good sitting in my side yard compared to the industrial look of others. Technology is forward looking, power is just right for my newly remodeled home. Whole house cuts over seamlessly thanks to the symphony II transfer switch. Be sure to get "modules" for devices you wish to manage or prioritize for symphony.... Looks and smarts ...great! Priced right compared to other units, be sure to alliow for about 1/2 $ for installation.
Date published: 2011-07-09
Rated 5 out of 5 by from I purchased this product about a year ago, and I'm very glad I did. This is one of the best products that I could of purchased for our home. We have power outages on a fairly regular basis, and the generator is always there to the rescue. It's funny when the power goes out, everybody just stops and listens for a few seconds. Then we hear the purrr of the generator and everybody is like wow it's not a big deal now. We just had a power outage for 9.0 hours and the generator kept us going thru the evening and night. We are very happy with the quality, design and overall performance of the generator. I would buy again if we moved for some reason in the future.
Date published: 2013-11-19
Rated 1 out of 5 by from Still having F6 code This is an update from my last review in February 2013 The GE area manager John and I talked on the phone and he said he would have a Tec call our GE certified installer and service rep and trouble shoot the problem well here we are in January 2014 and just went through a Ice storm and was with out power for 1 week The generator did run but keep kicking the F6 code( engine over seed) and shutting down I would have to go out and reset the generator at least 3 to 4 times in a 24 hr period every day to keep the power on. When I talked to John with GE his last words to me in feb2013 was that they would get it fixed or replace it. I think that we have gotten a lot of Lip service from GE and I am going in to the home depot where we purchased it along with 2 other and 1 of the other 2 is having the same problem as mine Yes this is correct we purchased 3 generators at the same time and 2 of the 3 are having the same F6 code problem. One of them we have been waiting on a part since the week before Christmas and still have not received it yet. My comment is to Home Depot When you buy a new GMC you don't go to Detroit to get it fixed you go to the dealer that sold it to you So if GE wont stand behind their product Home Depot should
Date published: 2014-01-07
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