Rated 4.1 out of 5 by 65
Rated 1.0 out of 5.0 by papajack FC 6 code
Bought this in 2011. Had it installed. It does it's weekly test. Have not lost power since it was installed. I have to stay at work during bad weather.
Last week's snow storm I came home to get my over night bag and decided to test the generator.
Turned off the power and nothing happened. I checked the display and saw a FC6 code. Looking up the code and it says something on the engine needs repaired.
I pulled the fuse and put it back in. This cancelled the code. The generator started this time.
GE this is not good. I need the generator to protect my family when I am away.
February 27, 2015
Rated 5.0 out of 5.0 by Bill S of Schenectady Working through GE dealer Arket Electric & Generator in Schenectady, New York we purchased a 13 KW backup generator for our home. All communications and installation activities were totally professional. The price was competitive and the weekly testing has gone without any issues.
March 11, 2015
Rated 3.0 out of 5.0 by JBHELP123456 Product is Good, but Service Support Lacking
I've had mine for nearly five years and it was needed only twice for several hours. It performed well. About 6 months ago, the unit was unable to start up during the weekly test cycle (F4 error code). It would attempt to start, run very roughly, sometimes backfire and then quit trying after 5 or so attempts. Service people came out 2 weeks after I called and it ran fine. Now, it is not starting again (F4 error). They suspected a bad regulator but did not have the part. Conclusion: the generator is fine when it works, but I cannot find a reliable service group (Southern Illinois) to work on it. Maybe the only solution is to learn to to repair it myself. I wonder if this is typical of most home generators, including Generac?
January 3, 2015
Rated 1.0 out of 5.0 by nuudle8 Nothing but problems
Our unit has been leaking oil for over a year now and the local service rep keeps coming out every couple months saying that GE or Briggs and Stratton or whoever is supposed to be responsible won't tell them what to do about it and this is the second group of contractors to work on the unit, the first group of contractors that were supposed to service the unit under warranty never returned our calls for over a month. On top of the continuing oil leak the unit has gone into fault code twice, both times in the middle of winter during sub zero temps but they say it is not the temps that cause it. Calls to GE did nothing to help with the situation and Home Depots acts like they no nothing about it if you call them. I suggest doing some research with a local generator company before buying a unit like this, I wish I had.
February 19, 2015
Rated 5.0 out of 5.0 by not in the dark Exceeded expectations!
I have had this for 3 years now, and have not had to use as often as I expected. This unit runs my whole house (heating/cooling 2600 sq ft) with no problems what-so-ever. Hopefully, I won't need it much, but I am sure it will reliably run when needed (as it has so far). I have not needed to run more than 10 hours a stretch.
November 21, 2014
Rated 1.0 out of 5.0 by Unhappy Wish I could return it!
Bought this unit and had it installed by Home Depot's vendor. Used in several times in the nine months since installation. During normal weekly exercise period unit shut down do to fault code six. Turns out the engine failed and needs to be replaced. I have received nothing but poor service from Home Depot's vendor. Unit has been down almost four weeks. Vendor does not return phone calls or show up when promised. If you look at GE's video's on You Tube, they are selling this product based on your life not being interrupted when the power goes out. True, if the unit was running. But, mine isn't.
I would be better off having a portable generator at a fraction of the cost, to use when the power goes out. It's simple design would mean less chance of it break downs and if it did fail you could hop down to the hardware store and buy another and be up and running in one day. I had a 5kw generator that got me through storms for years and never failed. I wish Home Depot would take this back.
February 11, 2015
Rated 5.0 out of 5.0 by Gary M Smaller smarter money saver
Had our GE 13 kW installed a year and a half ago. Runs weekly test. Never noticed a jump in our natural gas bill. Comes on in seconds after the power goes out and shuts down flawlessly when power is restored. This smaller, smarter generator saved us money from buying a competitors larger generator. And a 4 year warranty. Briggs and Stratton power. A great product.
November 2, 2014
Rated 1.0 out of 5.0 by cooper UNRELIABLE PRODUCT WHEN NEEDED
We purchased this generator in 2011 but it wasn't installed until Feb 2012. Although it ran reliably during the weekly monitor testing, when we had occasion to need it during storm Sandy, it shut down after 5 hrs. of operation on the first day of our power outage (the outage lasted 4 days). The servicer came out the next day but after nearly 2 hrs. on the phone with GE tech support they determined a part needed to be ordered. The part arrived on 11/6 and the servicer returned on 11/8. They then found another issue (i.e., a sealed bearing within the rotor failed). We've been told this part will arrive on 11/20. At this point we have little confidence that this machine can be fixed to run without issue given the significant part failure within 9 mos. of installation.
November 16, 2012