Rated 4.1 out of 5 by 68
Rated 1.0 out of 5.0 by vega No good
fail at 45 hr an change the engine. no work I have to pay for gas regulator 3 time because the mechanic no use pressure clock.
April 27, 2015
Rated 5.0 out of 5.0 by stavco1 Excellent Machine
I've had this unit installed for two years. The unit has been trouble free. The only thing I have to say is that the unit has a mechanical speed governor. Since it is mechanical, the frequency can be faster than 60 Hz. This will cause any kind of motor or digital clock to run faster and with a digital clock, the time will increase every hour in direct relationship with the higher frequency. For the next generation, GE should consider an electronic speed governor for the 13 kW, similar to what is installed in the 17 and 20 kW generators
December 3, 2015
Rated 5.0 out of 5.0 by Verified Reviewer This GE generator is perfect for our application!
This generator and the accompanying modules make this an ideal choice for anyone who wants a whole house electricity backup. We adapted it to propane, and once the fuel and electric hook ups were complete, we tested the unit by shutting down the service to the house. The generator started and the transfer unit switched to backup power without any hitches. It was if the unit had been in service for years. This is a high quaility unit and was developed with the user in mind. It is simple to operate and was designed for efficiency and ease of operation without taking up a lot of space. I highly recommed this unit to anyone!
October 29, 2011
Rated 3.0 out of 5.0 by JBHELP123456 Product is Good, but Service Support Lacking
I've had mine for nearly five years and it was needed only twice for several hours. It performed well. About 6 months ago, the unit was unable to start up during the weekly test cycle (F4 error code). It would attempt to start, run very roughly, sometimes backfire and then quit trying after 5 or so attempts. Service people came out 2 weeks after I called and it ran fine. Now, it is not starting again (F4 error). They suspected a bad regulator but did not have the part. Conclusion: the generator is fine when it works, but I cannot find a reliable service group (Southern Illinois) to work on it. Maybe the only solution is to learn to to repair it myself. I wonder if this is typical of most home generators, including Generac?
January 3, 2015
Rated 5.0 out of 5.0 by bobmich52 Update on "Works like it's supposed To"
A Little Late, But Up this way in New England, We have been Busy with Snow You might say
Still a Strong Recommend, My concern was How it would start in Extremely cold weather & with Full synthetic 5-30 oil, It started easily in minus 10 degree weather.
As to the noise, It's quieter than a portable, But you can't have everything & when I woke up @ 0100 1 day recently, It was Running & I did not realize it per say.
We have it maintained twice a yr, Springtime is to check the system parameters & in the fall before the Snow falls, Oil/filter change, Plugs, Air filter, system parameters Top off the Gas tank Etc.
So Far, So Good
March 29, 2015
Rated 1.0 out of 5.0 by JPMaine Early Results. Not reliable
This generator was professionally installed in Maine. It worked for about 2 months then fault code (FC-6) showed up. It stands for engine over speed. The electrician called to do warranty work said It appears to be the mechanical governor. They are doing a good job, but they've been waiting a week to hear from GE. Electrician said GE needs to recommend/send out engine repair tech to fix engine speed. Meanwhile I've been without back up for a month now. My initial call to GE was so frustrating as I got transferred 3 times, twice to the wrong department. Then all they do is give you the local number for the warranty electrician in your area. No big help. I'll update post once the gene is repaired.
May 7, 2012
Rated 1.0 out of 5.0 by nuudle8 Nothing but problems
Our unit has been leaking oil for over a year now and the local service rep keeps coming out every couple months saying that GE or Briggs and Stratton or whoever is supposed to be responsible won't tell them what to do about it and this is the second group of contractors to work on the unit, the first group of contractors that were supposed to service the unit under warranty never returned our calls for over a month. On top of the continuing oil leak the unit has gone into fault code twice, both times in the middle of winter during sub zero temps but they say it is not the temps that cause it. Calls to GE did nothing to help with the situation and Home Depots acts like they no nothing about it if you call them. I suggest doing some research with a local generator company before buying a unit like this, I wish I had.
February 19, 2015
Rated 5.0 out of 5.0 by Scanner This is a cost effective back up power suppply
this is my second GE generator with the Symphony II transfer switch. The transfer switch can be mounted outside or inside the home. I mounted it outside both times which eliminated the need for a outside disconnect switch because they are built into the unit. The setup directions are accurate. The generator has provisions for easily moving it considering it weighs over 500 pounds. The performance and features are top notch. The load shedding relays are a great way of installing a smaller generator and getting the most out of it. I recommend this product and will install more of them.
December 25, 2012