Model # 40324HD

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Store SO SKU #1000033176

GE 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
0011675403249

Discontinued GE

13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch

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Product Overview

The patented Symphony II power controls provide a managed power solution that gives you access to every powered item in your home, just not at the same time by using power management modules, appliances are prioritized and turn on and off based on need and the electrical load placed on your generator

  • 4-year limited parts and labor warranty
  • Durable, rust-resistant galvanneal steel enclosure
  • Briggs and Stratton engine
  • Clean, stable power
  • Each generator system includes a transfer switch, 2-Symphony II power management modules, basic wireless monitor, hour meter, battery charger and oil
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Customer Questions & Answers

68 Questions102 Answers

Customer Questions & Answers

13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch

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4 answers

is the automatic transfer switch included in the price of the 13000 watt syphony II generator

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
buck
June 10, 2013
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Answers (4)

Asked by
Long Beach, MS
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Home Improvement Profile: Professional
July 11, 2015
Answer: 
If your auto start is not working try this. Reverse the control wires. They are polarity sensitive. This is usually the fix. Make sure your control wires are shielded, and preferably in separate conduct. Good luck.
Patrick Benvenutti. bmwgenerators.com
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July 15, 2013
Answer: 
Yes the automatic transfer switch is included in the price.
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Asked by
Adam
New Jersey
June 11, 2013
Answer: 
Yes it is included as well as two high voltage 50amp load shedding modules...
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Asked by
Read all my Q&A
June 11, 2013
Answer: 
Yes. It comes with everything needed minus wiring.
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3 answers

My 13 kw generator keeps flashing FC-8 but the fuses in the transfer case are fine. What could be another cause?

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
crimdog 3
upstate NY
January 18, 2013
Generator does not start automatically. When I press manual start it runs for 20 seconds then stops. Electrician can't find anything wrong.
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Answers (3)

Asked by
Lowell, MA, USA
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January 21, 2013
Answer: 
The Dip switches on the Symphony II have to be set for your generator, 1 switch has to be set at 10 and the other gas to be set at 3. When you don't set the dip switches the transfer switch doesn't know what size generator it is controlling and will show an FC- 8. code.
This is all in the Symphony II manual.
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Asked by
Lowell, MA, USA
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January 21, 2013
Answer: 
Hi Crimdog 3,
I looked over the code for FC-8 and what it is telling you is communication between the Symphony II
and the generator isn't working properly. I would check the connections between the transfer switch and the generator. There is a removable terminal strip in the generator, make sure that all the wires are in place and tight in the terminal and that the terminal strip itself is tight to the
Read More
Hi Crimdog 3,
I looked over the code for FC-8 and what it is telling you is communication between the Symphony II
and the generator isn't working properly. I would check the connections between the transfer switch and the generator. There is a removable terminal strip in the generator, make sure that all the wires are in place and tight in the terminal and that the terminal strip itself is tight to the pc board.
Was the generator set up working fine and then the FC-8 signal showed up or has it never worked since it was installed?
After reading the rest of your question it sounds like this has never worked since install. If that is the case I would check that the wires were put under the correct terminals as well.
Read Less
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Asked by
crimdog3
opstate NY
January 20, 2013
Answer: 
I answered my own question! I forgot to input the correct kw of my generator into the transfer case. After I did that, I turned on the generator, cut the power and the generator started right up!
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3 answers

Do I need a low voltage module for my 4 ton Air Conditioner.

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
cyrus
January 15, 2013
I have the 13kw ge and was wondering if i need a low voltage module to run my ac.I do not have this installed as of yet.The unit came with two high voltage modules for stove and clothes dryer.Any Help Appreciated.
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Answers (3)

Asked by
Adam
New Jersey
June 11, 2013
Answer: 
You can either purchase another high voltage unit or a low voltage unit for the a/c...it's your choice...I used a high voltage unit...however you must remember that the high voltage units are limited to 50amps...so a large compressor may need the LV unit...
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Asked by
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June 11, 2013
Answer: 
Yes, if you're already using both of the modules that were included you will need a 3rd.
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Asked by
Lowell, MA, USA
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January 17, 2013
Answer: 
Hi Cyrus,
Yes, I would recommend installing the low voltage module. A/C. units are an automatic appliance and should be set on the least important setting. You have about 55 amps to run your house and the A/C unit draws about 40 amps.
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3 answers

What gauge wire and size of under ground conduit needed if the GE 13K is 25 feet away from the transfer switch

This question is from 13,000-Watt Air Cooled Standby Generator System with Symphony II Whole House 200-Amp Automatic Transfer Switch
Asked by
Nick
November 4, 2012
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Answers (3)

Asked by
N.E. Conn
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Home Improvement Profile: Professional
December 9, 2013
Answer: 
The wire gauge required for the distance you stated DOES NOT NEED to be #4 That would carry 60 amps 200 ft with a 2.8% voltage drop ! The second answer is an acceptable conductor size . This unit comes with a 50 amp breaker in the unit. Regardless of the 13000 watt rating being capable of producing 54.1 amps it can not deliver more than 50 . Don't forget to carry a 4th wire for isolated grounding . You Read More
The wire gauge required for the distance you stated DOES NOT NEED to be #4 That would carry 60 amps 200 ft with a 2.8% voltage drop ! The second answer is an acceptable conductor size . This unit comes with a 50 amp breaker in the unit. Regardless of the 13000 watt rating being capable of producing 54.1 amps it can not deliver more than 50 . Don't forget to carry a 4th wire for isolated grounding . You may want to increase pipe size to 1 1/2 to accomodate for signal wires . This unit needs 3 voltage recognition lines ( 2 hot and 1 neutral ) as well as 2 to signal engine start. You can find a 300 volt rated 16 gauge multi conductor cable at an electrical supply house. I will get back to you with actual code requirements as to installing the signal wires in the same conduit as the power legs. This is a very nice unit and does a great job! I am an Electrical contractor in Ct and have installed 4 of these exact units and 6 of the smaller ones . Read Less
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Asked by
Hopatcong, NJ, USA
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November 11, 2012
Answer: 
# 6 THHN wire in 1 inch conduit.
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November 5, 2012
Answer: 
hello Nick,
There is more than one answer to this because as it states on the item description:
"803 cc Briggs and Stratton engine produces 13,000-watts running on liquid propane and 11,500-watts running on natural gas"
Depending on what you will be using for your source fuel will depend on what wire to use. For example, the 13K LP would be a little over 55 amps, so a 4 gauge copper wire would be Read More
hello Nick,
There is more than one answer to this because as it states on the item description:
"803 cc Briggs and Stratton engine produces 13,000-watts running on liquid propane and 11,500-watts running on natural gas"
Depending on what you will be using for your source fuel will depend on what wire to use. For example, the 13K LP would be a little over 55 amps, so a 4 gauge copper wire would be used. For the 11,500 Natural Gas, a 6 gauge wire would be sufficient.
To determine gauge/amps you simply divide your watts by volts to get the final amperage. This will give you the AWG size for your switch.
As for the conduit, using at least 1-1/4" conduit is fine, but I advise to consult a local electrician or someone who knows local codes to ensure the conduit as well as the wire is sufficient and safe.
I hope this helps you out,
aboveaveragejoe
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Customer Reviews

Rated 4.1 out of 5 by 68 reviewers.
Rated 1.0 out of 5.0 by No good fail at 45 hr an change the engine. no work I have to pay for gas regulator 3 time because the mechanic no use pressure clock. April 27, 2015
Rated 5.0 out of 5.0 by Excellent Machine I've had this unit installed for two years. The unit has been trouble free. The only thing I have to say is that the unit has a mechanical speed governor. Since it is mechanical, the frequency can be faster than 60 Hz. This will cause any kind of motor or digital clock to run faster and with a digital clock, the time will increase every hour in direct relationship with the higher frequency. For the next generation, GE should consider an electronic speed governor for the 13 kW, similar to what is installed in the 17 and 20 kW generators December 3, 2015
Rated 5.0 out of 5.0 by This GE generator is perfect for our application! This generator and the accompanying modules make this an ideal choice for anyone who wants a whole house electricity backup. We adapted it to propane, and once the fuel and electric hook ups were complete, we tested the unit by shutting down the service to the house. The generator started and the transfer unit switched to backup power without any hitches. It was if the unit had been in service for years. This is a high quaility unit and was developed with the user in mind. It is simple to operate and was designed for efficiency and ease of operation without taking up a lot of space. I highly recommed this unit to anyone! October 29, 2011
Rated 3.0 out of 5.0 by Product is Good, but Service Support Lacking I've had mine for nearly five years and it was needed only twice for several hours. It performed well. About 6 months ago, the unit was unable to start up during the weekly test cycle (F4 error code). It would attempt to start, run very roughly, sometimes backfire and then quit trying after 5 or so attempts. Service people came out 2 weeks after I called and it ran fine. Now, it is not starting again (F4 error). They suspected a bad regulator but did not have the part. Conclusion: the generator is fine when it works, but I cannot find a reliable service group (Southern Illinois) to work on it. Maybe the only solution is to learn to to repair it myself. I wonder if this is typical of most home generators, including Generac? January 3, 2015
Rated 5.0 out of 5.0 by Update on "Works like it's supposed To" A Little Late, But Up this way in New England, We have been Busy with Snow You might say Still a Strong Recommend, My concern was How it would start in Extremely cold weather & with Full synthetic 5-30 oil, It started easily in minus 10 degree weather. As to the noise, It's quieter than a portable, But you can't have everything & when I woke up @ 0100 1 day recently, It was Running & I did not realize it per say. We have it maintained twice a yr, Springtime is to check the system parameters & in the fall before the Snow falls, Oil/filter change, Plugs, Air filter, system parameters Top off the Gas tank Etc. So Far, So Good March 29, 2015
Rated 1.0 out of 5.0 by Early Results. Not reliable This generator was professionally installed in Maine. It worked for about 2 months then fault code (FC-6) showed up. It stands for engine over speed. The electrician called to do warranty work said It appears to be the mechanical governor. They are doing a good job, but they've been waiting a week to hear from GE. Electrician said GE needs to recommend/send out engine repair tech to fix engine speed. Meanwhile I've been without back up for a month now. My initial call to GE was so frustrating as I got transferred 3 times, twice to the wrong department. Then all they do is give you the local number for the warranty electrician in your area. No big help. I'll update post once the gene is repaired. May 7, 2012
Rated 1.0 out of 5.0 by Nothing but problems Our unit has been leaking oil for over a year now and the local service rep keeps coming out every couple months saying that GE or Briggs and Stratton or whoever is supposed to be responsible won't tell them what to do about it and this is the second group of contractors to work on the unit, the first group of contractors that were supposed to service the unit under warranty never returned our calls for over a month. On top of the continuing oil leak the unit has gone into fault code twice, both times in the middle of winter during sub zero temps but they say it is not the temps that cause it. Calls to GE did nothing to help with the situation and Home Depots acts like they no nothing about it if you call them. I suggest doing some research with a local generator company before buying a unit like this, I wish I had. February 19, 2015
Rated 5.0 out of 5.0 by This is a cost effective back up power suppply this is my second GE generator with the Symphony II transfer switch. The transfer switch can be mounted outside or inside the home. I mounted it outside both times which eliminated the need for a outside disconnect switch because they are built into the unit. The setup directions are accurate. The generator has provisions for easily moving it considering it weighs over 500 pounds. The performance and features are top notch. The load shedding relays are a great way of installing a smaller generator and getting the most out of it. I recommend this product and will install more of them. December 25, 2012
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