Rated 4.2 out of 5 by 265
Rated 2.0 out of 5.0 by 2muchmusic I so want to recommend this washer...
This washer is so beautiful. You will want to stand over it and watch through the glass lid as the tub fills with splashes of water enhanced beautifully by the LED lighting. It also makes politely pleasant noises to alert you about various things. Get the equally beautiful matching dryer and watch them talk to each other about the current load selection! Prefill the detergent and softener and washing is a breeze--when the darn thing actually works.
We have had ours for three months, and then it started pausing in the middle of any and all cycles. It would take two days to get through a single load. First technician dispatched informed me that I was loading it wrong, but as soon as he left the same thing happened, even though I carefully arranged the clothes like a mother robin would arrange her nest.
I tried to figure this out on my own, and in the process discovered that installers switched hot and cold inputs, resulting in super wrinkly clothing and a blazing hot laundry room. Sadly, switching the lines out did not help the pausing problem (technician did not notice the mistake, nor did the dryer installer, who had to attach a hose to dryer for steam feature), but since I have fixed the hoses, I no longer have to run a fan in laundry room. Or didn't before the washer completely stopped working.
A week ago we could still get a full load run fifty percent of the time, but now it is completely dead. Yes, it still looks pretty, except for the now dirty water stuck in it, but dead. Second technician dispatched to look at issue reported that a batch of washers left factory with bad boards. First board they shipped apparently did not include all the right components, so could not be installed. So now we are waiting for another board, and another technician.
The thing to note about this is that it takes a MINIMUM of a week to get a technician to your house to diagnose the issue (if he is willing to admit that it is a problem with the washer, and not with your washing technique). If a part is needed, that will be at least another 4 days before it gets there and then someone comes out to install it. Tomorrow will theoretically mark our 5th technician visit, so if you do the math, you can see we have not been fully functional for some time. Thankfully, it is just my GE employee husband (which is why I bought this brand) and I doing laundry, but still, four weeks without a washer is WAY TOO LONG when you have spent this much money.
I have also noticed that once you tell people that you have a fancy HE washer, you start to hear horror stories. The tech telling me that I am loading it wrong did that for a reason. Apparently even though there are cycles on this thing for bulky items, it is highly recommended that you NOT use them or you are on the fast track to a drum rebuild. I have also been told this washer and others like it will last a MAXIMUM of five years. So do yourself a favor: don't go by looks or the pretty sounds this washer makes. Save yourself time and money and buy an old school top loader with a conventional agitator. Three months from now you will thank me.
November 4, 2013
Rated 2.0 out of 5.0 by Hank007 Waste of time and money
Absolutely would not recommend this product. We've had numerous issues from the detergent loading, circuit board, grinding noises and now no power at all
July 22, 2016
Rated 5.0 out of 5.0 by bonita321 Washer
My clothes come out so clean, best washer I ever had
February 18, 2016
Rated 5.0 out of 5.0 by sanibel1 This washer makes washing enjoyable!
I have owned this machine for about 2 months and I could not be more pleased. The generous 5 cubic tub is unbeliveable! The fact that I can fill the detergent and softner reservoir and never again have to add with each washing is quite nice. I love the glass lid and the light that comes on when you open the lid . It is quite, cleans very well and the number of settings is the best! I wash almost everyday and I could not be more pleased with this washer. It is made in Louisville, KY which was important to me, Buy American first. I would highly recommend this washer to anyone in the market. It is well worth the price.
July 10, 2013
Rated 4.0 out of 5.0 by 1pkraft Good Product
Primary reason for purchase was the Clean Speak system to replace my previous GE washer / dryer which had the similar communication package. This works as well as before, however I miss the touch screen feature. "Old" dryer would automatically start up in the correct dry cycle, this one has a blinking light to tell you which cycle to select but you have to turn a dial to select it. Call me spoiled but I likes that feature. On board dispensers for detergent and softener are convenient, have not yet used the steam options.
December 7, 2015
Rated 4.0 out of 5.0 by monch Great features
Large tub. A little complicated initially to feel comfortable using.
November 30, 2015
Rated 3.0 out of 5.0 by Skyskiin Great versatility
This washer has lots of different settings. It cleans very well and is extremely quiet. However the quality control during the manufacturing is not the best as small parts break easily.
November 12, 2015
Rated 5.0 out of 5.0 by MomsieKD Super cleaning power!
Wasn't to buy such a a large capacity machine but when our old washer quit, and guests were already en route, we needed to buy a floor model for immediate use. We could not be happier with our purchase. Super large capacity and several wash and water temperature settings combined with the latest digital technology make this a wonderful machine. It is also amazingly quiet. Best of all it's Made in America!
September 19, 2015