Rated 4.3 out of 5 by 205
Rated 5.0 out of 5.0 by rhinoldy Great micro
I really like my new micro. Easy to use & works perfectly.
June 7, 2016
Rated 5.0 out of 5.0 by kitchendesigner333 much better than our old one
We bought this because our old microwave was starting to have issues. So far this one has been great. Heats up beverages and different plates of food perfectly. I like the different levels of light and ventilation. It wasn't hard to install even though our wall and cabinet were already full of holes from the last install. The cord was slightly shorter which was very close to being a big problem. It looks great with our new slate range.
December 12, 2013
Rated 5.0 out of 5.0 by ksvikesrule Big step up
We replaced our other hood microwave because we went with this new color. Love the color and this unit has more features than the old unit. The fan is much more powerful. I'm not sure if the mic works faster than the old one, it seems to but we really only replaced it for the color. Even though I was replacing an existing unit I would recommend paying the money to have them do the install. It wasn't to hard but was not the same hanger and required the template and drilling and drywall anchors to install the different hanger for this unit. It would have been money well spent.
January 27, 2015
Rated 1.0 out of 5.0 by Troy Terrible GE Customer Service
After I installed the microwave and opened the door, I discovered numerous small black specs on the white door frame which is the sealing surface for the door. They were areas where the paint was chipped. GE customer service refused to correct the problem because they do not care about "cosmetic" issues. I recommend you thoroughly inspect all surfaces (interior and exterior) for damage upon delivery. Do not accept delivery of any appliance with cosmetic damage because GE will not cover it under the warranty. I refuse to purchase GE appliances in the future because of their lack of concern for the customer and will let everyone I know about their policy.
January 10, 2016
Rated 1.0 out of 5.0 by DissatisfiedCustomer Hard to Evaluate Purchase Because Service Appallingly Bad
Bought this direct ship microwave on sale after reading reviews on line and visiting Broomall, PA HD. Salesman worked hard to find it, and finally placed order in the white finish. We paid for delivery, installation, and removal of the old unit.
Two days later salesman called us after realizing he'd put the order in for stainless steel finish. Cancelled that, took a different credit card and put in for white finish. So far, so good.
Product delivered a week later on the scheduled date-- 3 hours later than the end of the 4 hour delivery window we were given in the robo call the day before, and we only learned they were severely behind schedule because WE called them. Not installed, though-- microwave was severely damaged, although the packaging was intact. We surmise that the GE line workers needed to meet some sort of quota and packed up a bad one, kicking the can down the line.
HD called within the hour to reschedule. Again we were given a 4 hour window. Again they missed the window, this time by just shy of 3 hours. And the distribution folks at HD never, ever called me to tell me they would be late. I called them twice. What's more, neither the drivers nor the dispatcher ever called to give the 30 minute promised warning of arrival. When they finally arrived, they removed the old machine, hung the wall bracket, and spent the next half hour trying to get the through-the-cabinet bolts to thread into the top of the machine. Either the machine bolts were the wrong thread (very fine, to my eye) or the install crew stripped the threads, preventing them from working (one install guy said he's seen it time and time again on GE microwaves, the other seemingly more experienced guy said he'd never seen it). HD never called to reschedule the install.
Anyway, the microwave left, again, on the truck on which it arrived, and I cancelled the order this morning. Like most customers, I can't afford to miss 2 days of work for an appliance purchase. I will never again deal with HD for appliances. Perhaps the worst thing is that I can't even find anyone to complain to about the delivery experience. HD has a contractor who the customer never can communicate with. When you call the 800 number on your purchase docs, you talk to HD people, who put you on hold while they call the delivery contractor. On 3 of the 4 occasions I called the HD folks, they had to call me back because they couldn't reach the delivery contractor. BTW, the 2 man team who attempted delivery #2 had nineteen (19) installations scheduled on the day they arrived at my home at 5:15, and I was number seven (7).
July 26, 2016
Rated 2.0 out of 5.0 by Snowdogs Disappointing
We purchased this microwave 4 years ago. Worked great until now. Motor runs continually unless unplug or open door. Will not heat up. Have to replace. Very difficult to install.
July 17, 2016
Rated 5.0 out of 5.0 by Brad Great product. Pretty easy to install. Works well and looks nice with my other Slate finish appliances.
Really enjoying our new microwave. Fits in with the slate appliance group that we bought for our new kitchen. Has great features and is stylish.
One comment about installation. The paper template was a bit awkward to use to pinpoint the holes in the upper cabinetry that had to be drilled for the mounting bolts. It didn't line up the first time and I had to fill the first holes and redrill. So, just take your time and measure carefully when you are doing this.
March 5, 2015
Rated 5.0 out of 5.0 by Jeanne Great Value
We purchased this microwave as part of an appliance bundle. It has a lot of features which are easy to use (I downloaded & read the manual, then placed on desktop). Love the express cook times. It has a very powerful fan also. Happy with the purchase.
March 20, 2015