Rated 3.4 out of 5 by 30
Rated 1.0 out of 5.0 by Centex98 Bad design - downdraft vent system
We built a new house. All our appliances are GE. We have had nothing but trouble with the downdraft system. We had to have the drive motor replaced before we could even use the system. The unit raises slowly, must push the on/off button 3 times before it raises all the way up. The system raises crooked and is crooked when all the way up. GE has opted to buy back the vent system instead of replacing the system. We live in a rural areal and have had difficulty getting someone to work on GE appliances. My concern is future repairs. I bought all appliances with a extended warranty and GE won't send anyone out to repair the appliances.
April 17, 2013
Rated 2.0 out of 5.0 by PT Vent Comes Up Slanted, Sometimes Not Running
We had this downdraft vent for less than a year. Within a year, the vent had been coming up slanted (see photo - check the bottom horizontal line of the vent and compare that to the cooktop to see how much it slanted.) It got worse, lately the vent did not come up completely, so the fan wouldn't run. We had to bring it down and up couple times to get it working.
A GE serviceman came by and said that he saw many units with this issues for this model. All they could do was to order a kit to clean it up, and it MIGHT fix it. But there was no guarantee.
July 25, 2014
Rated 5.0 out of 5.0 by Jpjs Great Downdraft
We had this in our last home and liked it so much that we bought another when remodeling the kitchen in our current home. Works great and retractable features keeps the countertop clear and looking fabulous.
February 18, 2016
Rated 1.0 out of 5.0 by Butters13 I'm on my 3rd one
Motor dies so product stops working. I just replaced it for third time. GE App repair comes out with band aids then poof its done!!!!!
Poor support, poor product. I'm selling home, it'll be somebody else's problem in 366 days.
January 1, 2016
Rated 5.0 out of 5.0 by Richard610 great design
Love the features and the compliment to tne GE cooktop
November 30, 2015
Rated 5.0 out of 5.0 by Dbeck20 Love it
This is the perfect item to have when you don't want a big ventilation hood in the middle of your kitchen. Pops up for use and hides away when not needed.
November 29, 2015
Rated 1.0 out of 5.0 by julie Broke down 2 times in a year
It has been malfunctioning after only a few months of use. Then it completely stopped working.
GE came under the manufacturer warranty, fixed it (after ordering a part blablabla). A few months later, broke down again, it was just over a year so the protection plan kicked in. After many weeks of waiting for a part and many phone calls to try to understand what was going down, they left a voice mail saying they won't fix. Called HD back, nobody knew about anything, couldn't know more. yes they reimbursed me, but I have to pay for a new install, and I am stuck with the same model as I have granite countertops. And the on/off button being separating from the unit is completely stupide. It needs an extra cut out in your countertop.
June 16, 2015
Rated 4.0 out of 5.0 by ReggieD Nice look in old kitchen
We installed this unit as part of a kitchen remodel in an old kitchen that had never before had an installed vent unit. We selected a downdraft unit due to the low ceilings and kitchen design. So far, the unit seems relatively quiet and sturdy and does not exhaust all the heat from the adjacent propane cooktop.
October 26, 2015