Rated 4.4 out of 5Â by 116
Rated 1 out of 5Â by Mike Serious problems - GE terrible customer service
Short story - Machine doesn't work right. Terrible customer service.
Long story - I got 3 weeks out of this machine before it started malfunctioning. 3 times during every load it would just stop. The water would drain and the start button would flash. I had to press the start/pause button to get it to continue. I scheduled the next available service appointment which was 3 weeks out. The technician determined there was nothing wrong with the machine. He says I just have to run the tub cleaning cycle every few weeks to clean the sensors. Then he leaves without doing anything. I followed his instructions and nothing changed. I'm a teacher, and I didn't want to take any more days off for a service visit so I decided to live with it until Christmas break. The machine didn't make it. I pressed the pause button one time and the machine completely locked up. I can't even get my wet clothes out of it. The GE customer service rep told me that I probably broke the lock mechanism by pressing the pause button. She gave me the next available appointment which is a week and a half away and told me to make sure I have a check ready because the technicians don't take cash. I called Home Depot to see if they could do anything to help. The Home Depot rep told me that they won't do anything to help unless I purchased an extended warranty. So that's where I am now. I have completely broken washer that I bought less than 3 months ago filled with clothes that are getting rancid, and GE wants me to pay to get it looked at.
December 8, 2014
Rated 1 out of 5Â by KT123 Dead on Arrival
The delivery man hooked up the machine and it powered up, so they left. Three minutes later it stopped and will not run on any cycle. I went to my local Home Depot for help and they said I had to call the (800) service center. I called the service center and got a message saying that "all of our representatives are busy, please call back". After several tries I got a human on the line. She said the first available appointment would be in three weeks.
So, I bought a $1400 brand new washing machine that is defective and I have to wait three weeks for a service call??? I guess I'll be hauling our laundry to the laundry- mat for a while. I just hope the service person shows up and fixes that machine.
October 28, 2014
Rated 5 out of 5Â by generationsinstyle LOVE this washer
I am so happy with this washer after using it for a couple weeks now. It's quiet and I LOVE that it doesn't shake when spinning (the AVC works perfectly). The load size can be tiny to very large and it automatically adjusts the amount of water needed for each load.
I preshrink LOTS of fabrics and this doesn't get them turned and twisted - and they dry faster now and come out less wrinkled.
I feel it was a great value at the sale (closeout) price, less than any other site I checked out. It's easy to use without sitting down with the manual (I will still read it to see what other bells and whistles it has).
The 2 delivery men were quick, efficient, courteous, and knowledgeable.
Besides all these working features, it looks great. I would love to have the matching dryer at closeout price - except my current dryer is worker perfectly although it's too small for the larger washer loads (takes 2 dryer loads for one large wash load).
May 1, 2012
Rated 5 out of 5Â by KritterMom Does everything but wash the baby. I'm in love!
HD had a remarkably low priced deal on this washer when I ordered it on line. Now itâs listed at the regular price which is a little too pricy for me. However, if I were psychic, and knew how well it was going to perform, I would have come up with the cash to buy it at the regular price. I have six dogs and they each have their own bed in which to sleep at night plus a second bed for daytime use. This washer handles three fairly nice sized dog beds with no problem. The old washer couldn't hold a candle to this one. The beds have never been cleaner - they look as good as they did on the day they were purchased. The washer uses very little water compared to my old agitator model. As I watched this washer run through the first load, I thought about how the motion of the basket imitates the old fashioned rock in the stream method of washing clothes. As the basket rotates, the clothes are gently slapped down to the bottom as they reach the top. The only difference is I don't have to worry about making holes in the clothes due to an unforeseen rough spot on that old rock and, since I'm not doing the hard work, my arms aren't like rubber from the physical exertion when I'm done washing clothes. Due to the abuse of my son overloading the old washer, it had things break that had never been broken by me growing up using my momâs washer or when using my own laundry facilities. Iâm sure the problems were caused by the washer constantly going off balance with my sonâs âeverythingâ loads. I usually pour a small amount of Fabuloso on the dog beds so they retain a fresh smell for a longer period of time. I evidently put a bit too much in one dog bed load, and the washer told me it needed to wait while the suds dissipated. This washer is smart and good looking. I couldnât be happier. I highly recommend this washer. It does a good job getting the clothes clean, and it does so quietly.
September 28, 2014
Rated 5 out of 5Â by Jewelz Great price, great washer!
If money were no object this is the washer I would have walked in to purchase....we got it for $648 which ended up being cheaper than the bottom of the line front loader! I use more settings that I ever thought I would just because they are available - and my clothes are cleaner because of it! There is a specialty cycle for each type of clothes, pet bedding, shoes, etc... that make the items come out cleaner than any washer I have ever had! Sooooo happy I bought this one!
October 28, 2014