Rated 4.6 out of 5 by 825
Rated 1.0 out of 5.0 by Mike Serious problems - GE terrible customer service
Short story - Machine doesn't work right. Terrible customer service.
Long story - I got 3 weeks out of this machine before it started malfunctioning. 3 times during every load it would just stop. The water would drain and the start button would flash. I had to press the start/pause button to get it to continue. I scheduled the next available service appointment which was 3 weeks out. The technician determined there was nothing wrong with the machine. He says I just have to run the tub cleaning cycle every few weeks to clean the sensors. Then he leaves without doing anything. I followed his instructions and nothing changed. I'm a teacher, and I didn't want to take any more days off for a service visit so I decided to live with it until Christmas break. The machine didn't make it. I pressed the pause button one time and the machine completely locked up. I can't even get my wet clothes out of it. The GE customer service rep told me that I probably broke the lock mechanism by pressing the pause button. She gave me the next available appointment which is a week and a half away and told me to make sure I have a check ready because the technicians don't take cash. I called Home Depot to see if they could do anything to help. The Home Depot rep told me that they won't do anything to help unless I purchased an extended warranty. So that's where I am now. I have completely broken washer that I bought less than 3 months ago filled with clothes that are getting rancid, and GE wants me to pay to get it looked at.
December 8, 2014
Rated 5.0 out of 5.0 by generationsinstyle LOVE this washer
I am so happy with this washer after using it for a couple weeks now. It's quiet and I LOVE that it doesn't shake when spinning (the AVC works perfectly). The load size can be tiny to very large and it automatically adjusts the amount of water needed for each load.
I preshrink LOTS of fabrics and this doesn't get them turned and twisted - and they dry faster now and come out less wrinkled.
I feel it was a great value at the sale (closeout) price, less than any other site I checked out. It's easy to use without sitting down with the manual (I will still read it to see what other bells and whistles it has).
The 2 delivery men were quick, efficient, courteous, and knowledgeable.
Besides all these working features, it looks great. I would love to have the matching dryer at closeout price - except my current dryer is worker perfectly although it's too small for the larger washer loads (takes 2 dryer loads for one large wash load).
May 1, 2012
Rated 5.0 out of 5.0 by viperware Excellent Washer
Been using for 3 years+ now, it's a fantastic washer. Never any problems, clothes have never been so clean!
August 9, 2015
Rated 1.0 out of 5.0 by KT123 Dead on Arrival
The delivery man hooked up the machine and it powered up, so they left. Three minutes later it stopped and will not run on any cycle. I went to my local Home Depot for help and they said I had to call the (800) service center. I called the service center and got a message saying that "all of our representatives are busy, please call back". After several tries I got a human on the line. She said the first available appointment would be in three weeks.
So, I bought a $1400 brand new washing machine that is defective and I have to wait three weeks for a service call??? I guess I'll be hauling our laundry to the laundry- mat for a while. I just hope the service person shows up and fixes that machine.
October 28, 2014
Rated 4.0 out of 5.0 by ShellyW It looks nice
This is a fine washer. No better or worse than my last HE washer. The only complaint I have is that you have to keep the door open at all times so that it doesn't mildew. It says right there in the instructions to leave the door open when not in use. I hate that part of it. It kind of takes away from the look of the set when you must leave the door open to avoid stink. I think the salesman should be required to disclose that little tidbit. I HATE the matching gas dryer. It doesn't get hot very fast, taking a lot longer that any previous dryer to get the clothes dry. I wouldn't repurchase this set.
April 26, 2016
Rated 5.0 out of 5.0 by Tim and Angela Barberi We did not realize how uncleaan our clothes were.
With in the first few weeks we rewashed everthing in the house.... Emptied all the closets and dressers, rewashed all the towels, courtains, rugs, pillows, the works.... Our house smells so clean now....
May 20, 2016
Rated 3.0 out of 5.0 by Karla222 Not as good as the older models
I bought this a month ago and have already had up call electrolux twice. I lime all the features but am frustrated we're having issues this quickly.
May 20, 2016
Rated 5.0 out of 5.0 by Fleetwoodbunny Was hesitant at first but WOW!
I had an old top loader that I loved but it finally bit the dust after twenty years of service. I didn't want a front load, they are do different than what I was used to. All I can say is WOW. My clothing is cleaner and there's less damage to my clothes. I can use eco-friendly detergent and rarely have to pretreat. Before I purchased this new Electrolux machine I was pretreating just about everything and the clothing still looked dingy, even when I used harsh detergents. everythign is better and the environment is happy, too. Don't hesitate to purchase this appliance.
April 26, 2016