Rated 4.1 out of 5 by 1229
Rated 1.0 out of 5.0 by TREX Avoid if possible
This GE Profile dishwasher was part of our new house. Before we even closed the heater/mother board had to be replaced. We closed just over a month ago, and have yet to have the dishwasher complete a full cycle. The heater/mother board has been replaced 3 times, the rubber surround removed (( so the door would actually stay closed )). GE repair has been out 6 times (( but, according to them only 3, coming out to figure out what is wrong, and coming back a week later with the parts is only 1 visit )), and it still doesn't work.
The most recent visit replaced the heating element again, which fried the board within seconds. A new wiring harness and pump will be replaced on the next visit --- which will require another day away from work.
During this time I have been speaking with GE customer support and get different answers each time. At first I was told that the repair person is the only one that can deem a unit unrepairable. However, it turns out that it is "TAG" out of Kentucky is the group that can make that call. When I brought that up to the CS representative she claims that she did in fact state that "TAG" is the one to make that call, and not the repair man. Which is completely untrue.
At this point I am stuck with taking another day off to see if another part will fix a dishwasher that has already been "red flagged". Very disappointed in this machine and GE as a whole.
April 20, 2016
Rated 1.0 out of 5.0 by Todd Avoid this one!
Have had this one for 5 months. Two service calls so far. First time dishes not getting clean. Come to find out normal wash does not heat water. Thanks to Government regulations and cheap construction you have to select the sanitize wash which takes over 2 hours to wash to get clean dishes. also, the garbage disposal function has a screen that plugs very easily, very poor design. Wish I could return it. Second, call is because it leaks. virtually new and leaking! Are you kidding me? I would return it in an instant if Home Depot would take it back. By the way, the tub is not completely stainless steel. the bottom is cheap plastic.
February 22, 2016
Rated 2.0 out of 5.0 by Torleif Only Fair Wash & Dry
Before reviewing the GE profile, I should mention that newer dishwashers are nearly the opposite of older dishwashers in every respect. The difference is like night and day. Especially if you are replacing an older model, this is important to know.
Dishwashers that were made about 20 years ago were often manufactured in the USA.
They featured fail-safe mechanical buttons or knobs that turned functions on or off without a lot of electrical gadgetry. The controls were always on the front of the unit and were easy to see and interpret. The dishwashers did their work by thrashing a fair amount of water around the tub. (Recent studies in Europe, especially by Electrolux and Bosch, have demonstrated that the thrashing method is actually the best way to clean the dishes.) With older dishwashers, it was possible to clean the dishes within a remarkably short time—45 minutes to an hour was enough to complete the task with no food residue on the plates or dinnerware. Food residue did not build up quickly on the bottom drainage area either, screened or not. More water, after all, flushes things out better than less water.
On the downside, the older units were noisy with all that thrashing water. It sounded like a mini-car wash. Part of this was due to the plastic tubs that reverberated more than harder materials.
After the wash, the older models had an automatic drier function that dried the dishes quickly with the help of a vent on the front or side of the unit. There were no puddles of water anywhere.
Most of the older models were built to last. They were easy to install and relatively easy to fix if something went wrong.
Most of the newer dishwashers, in contrast, are manufactured abroad. They have few, if any, mechanical buttons or knobs and rely heavily on electronic screens and gadgets. The majority do not have controls on the front of the unit. As a result, the controls and/or status indicators are difficult or impossible to see unless one actually stops the unit and looks inside to the top edge of the door panel. To alleviate this problem, some manufacturers found it necessary to install a light that shines on the floor when the unit has finished a cycle. Due to the new location of the controls, some models shorted out as a result of too much moisture in the door panel. Frigidaire had significant problems with this.
The newer dishwashers do their cleaning with small high-intensity jets and use as little water as possible. Due to the higher pressure, these units can etch glassware—especially if there is hard water or if the homeowner uses the powder-style detergent out of the box.
Spots and scraps of food residue are often found on the plates and dinnerware. From my experience and that of others, it is difficult, if not impossible, to wash and dry the dishes in 45 minutes to an hour. Usually it takes an hour and a half or more. Because not much water is used, food jams around the drain very easily. The screens must be cleaned regularly.
The new units can be very quiet. This is probably due to the smaller jets of water and metal tubs that are used nowadays.
While some units feature automatic drying, the extra-heat button often needs to be selected on the control panel in order for the dishes to be dried properly. Many units do not have a direct vent to the outside, which means the moisture cannot escape as well as in the earlier dishwashers. Certain items, especially those furthest from the heating coils, are always wet at the end of the cycle and require hand drying. The extra moisture can lead to mold—especially in units produced by Bosch, according to reviews and comments from our friends who own Bosch dishwashers.
From what I and others have observed, nearly all the newer dishwashers are cheaply made with fragile parts that break easily. The so-called stainless steel panels are currently made of a metal alloy that stains easily, shows fingerprints and watermarks, and is incredibly flimsy—it can be dented very easily.
Our GE profile has all of the advantages and disadvantages of the modern dishwashers mentioned above. It is very quiet, but it does a very mediocre job of washing and drying dishes. There is a vent, but it apparently goes through the inside of the door instead of venting directly outside. Our dishes are always wet—even after the medium-heavy drying cycle. If we don’t do a good job of rinsing the dishes before we put them in the dishwasher, food residue always shows up somewhere. The so-called stainless steel always has streaks on it. We paid approximately twice as much for this dishwasher as our old unit and got half the performance.
Although it was mentioned in the owner’s manual, we didn’t think the etching would really be a problem. We were wrong. We had to replace most of our glassware within the first two months of use. We had to buy the new—and more expensive dishwasher pellets—because the usual powder detergent was essentially sandblasting our things.
Installing the unit resulted in some major problems. Our first unit was purchased in January of 2014. The Home Depot installation people did not read the owners manual and failed to adjust the door springs properly. Because of this, the door of the unit fell down every time we opened it. This caused the frame of the washer to warp out of alignment. This, in turn, caused the frame to catch on one of the mounting screws and rip off part of the frame, ruining the seal. We had to buy a new unit because it was already of out of warranty by the time this happened.
When it came time to install the new GE Profile from Lowes, summer of 2015, I had to show the technician the directions in the manual about the door springs. He had no knowledge of these and had not planned on adjusting the door. I also made sure he put the mounting screws where the manual recommended.
While quieter and sleeker looking, the new dishwashers are not as good as the older models. If only we could get our old Whirlpool back! It was less expensive, cheaper to operate, and worked a lot better than our expensive sub-standard GE Profile.
April 15, 2016
Rated 5.0 out of 5.0 by KLee Love love it
Love it we had an Electrolux previous and hated it. This is a great dishwasher no rinsing no mess no smells,
March 8, 2016
Rated 5.0 out of 5.0 by BilltheCat Quiet as a Mouse
I've been disappointed by so many dishwashers that I was prepared to be underwhelmed by yet another one. However, it has proved to be even better than I hoped. The first time I ran it, my wife kept getting up and going in to the kitchen because she couldn't believe it was running. This dishwasher is QUIET. You won't even know it's on. The GE gets the dishes clean by spraying water from the SIDES as well as the top and bottom. We like it.
February 11, 2016
Rated 3.0 out of 5.0 by Reliability A mid-range rating until more experience with reliability
We have had problems with our previous dishwashers, a Bosch which required service calls and then a KitchenAid. Both were very unreliable, especially the KitchenAid which over five years had three control units burn out and where the dish racks (not covered by warranty) had to be replaced because the wheels broke. Neither lasted more than five years.
Prior to purchase of this dishwasher we looked at the reviews of multiple brands -- GE, Kitchenaid, Bosch, Miele, etc. No matter the brand, I was struck by the fact that people either loved the dishwasher -- a 5 -- or hated it -- a 1. Nothing in between.
We have now had this GE model for two months. If it's reliable after two or more years, we'll move it up to 4 or 5 stars. If it requires repairs, we'll move it down to 1.
In the meantime, here are the plusses and minuses.
- Extraordinarily quiet, as other reviews have said
- Cleans well
Bottle washing probes are very good if you want clean baby bottles or reusable sports drink bottles
You can't fit as many dishes into a load as was the case with our KitchenAid. I can't figure out why, except for the design of the racks, since the dishwasher's overall dimensions seem to be the same as our previous dishwasher. Maybe the bottle washing probes make it hard to fit as many dishes in
External handle prevents us from opening a kitchen drawer when the dishwasher is running (drawer is set at the same level as the handle and at right angles to the dishwasher). Previous dishwasher had an indentation from which you could pull open the drawer.
Instructions that came with the dishwasher were poor. Really just a single sheet in multiple languages. We learned more by going on YouTube, typing in the model number, and seeing that someone had videotaped features and functions. I guess GE figures that by the time the dishwasher is delivered you have paid for the appliance and can't do much about it. It's an odd way to save money as I think good instructions on how to use the features would make for happy customers, who would spread an endorsement by word of mouth or postings such as this one. It also gives you an uneasy feeling about warranty support.
I am told that consumers are now lucky to buy a dishwasher that lasts more than five years, since all the manufacturers, under competitive cost pressure, make cheap goods. If we get more than five years trouble-free service we'll be 5 star fans.
March 8, 2016
Rated 1.0 out of 5.0 by Livingthedream Worst purchase ever
The first time we use our new dishwasher it makes a high pitched squeal thru the whole cycle!!! It gave me a migraine! I hate this dishwasher and I'm sending it back. I don't like the quality of the racks either.
February 21, 2016
Rated 1.0 out of 5.0 by DonS Do not recommend this product or purchase from Home Depot
This GE Profile dishwasher does not clean, rinse or dry as well as our previous GE Profile model. The closing efforts on the door are very high, and the door sometimes pops open during wash cycle. A deadener seal was installed broken and crumbling by Home Depot.
We contacted Home Depot customer care, but they immediately passed us on to GE Service. Two GE service calls later, and the same problems continue; the dishwasher does not clean, rinse or dry well, and the door sometimes pops open during the was cycle.
To Home Depot: What are the lemon law refund rules in the State of Michigan?
December 26, 2014