Rated 2.3 out of 5 by 6
Rated 5.0 out of 5.0 by Austin GREAT VALVE
I purchased this valve for use with Grohe's Essence Shower Valve Trim (Chrome).
It looks beautiful. It is a simple, durable design.
I installed this valve and trim in two showers. The first shower has now been running for 3 years in a vacation rental (lots of abuse). I have had no problems. No leaks. The chrome on the trim still looks beautiful.
The valve's counter-clockwise motion feels precise, smooth and responsive.
I am now purchasing another two identical valve/trim sets for my parents' remodel.
December 30, 2015
Rated 1.0 out of 5.0 by DIYfanatic Clumsy, mis-aligned, over-priced
There are simpler ways to hook up a tub, shower, and hand-held. no matter where you install this in the wall, you have to run piping around the supply valve. it's just poorly thought out.
October 4, 2015
Rated 1.0 out of 5.0 by Unhappy Worst valve ever!
Had a licensed contractor install this valve and it seemed to work ok on initial testing...the next day I turned it on and it wouldn't shut off! Went on youtube for help and saw nothing but complaints. Waste of money and time!
August 2, 2015
Rated 1.0 out of 5.0 by Zio Poor Customer Service from Grohe
All must need to read this entire review: My first time buying a Grohe product.
Although Grohe may make a good product i am very unhappy with their customer service! We purchased two of these complete valve kits for a new shower. Over $200 each. One box had a stem, screw and hardware kit with instructions, the other had nothing?? If we had not purchased two and got the one with the missing parts and instructions we would have never known what was needed. I contacted Grohe and after 15-20 minutes on hold finally spoke to a customer service women that acted like I was bothering her! Then she told me she could said out the missing parts in 5-10 business day...REALLY??? So i told her....This is not a warranty replacement part, this is a brand new faucet kit missing parts and I wish to complete the job and have my shower back! So she agreed to send them same day shipping. Although I clearly explained there were several parts missing, stem, screws etc, she only sent the cover plate screws. And they were wrong! So i called back , explained it all over again to another customer service person and sent picture of the parts in the complete kit to show exactly what i needed. Again was told they would ship in 5-10 day??? After more conversation this person said as a one time courtesy they would ship overnight. Really? how kind...since I spent good money on these faucets and was unable to complete the job because they were incomplete!! Next day came, no parts, second day came no parts? Called back AGAIN, WAITED ON HOLD ANOTHER 15 MINUTES and went through the entire conversation a 3rd time !! Found out the last person never sent the parts, or returned my call to confirm she got the pictures?Got the parts sent finally and found that the cover plate screws were too short. So I needed to spend 1.5 hours driving around trying to find four M4 x60 stainless steel phillip screws. Needless to say , never could find them! So I installed Zinc coated screws temporally until i get the stainless ones shipped from an on line order. So an hour faucet installation job took over a week and much of my wasted time all because Grohe has no quality control or customer service ability what so ever. I have been an appliance service manager for 25 years I know the meaning of good service and Grohe does not have a clue. I will never buy a Grohe product again! You could make the best product in the world but if you have no customer service , what good is it!!
July 27, 2015
Rated 5.0 out of 5.0 by Scotty chrome rough in valve
the rough i9n valve was a replacement for a broken one and it worked great I found it online at home depot web site ordered it and had it in a few days the service was great and just what I needed
July 15, 2014
Rated 1.0 out of 5.0 by Verified Reviewer Didn't function
Cartridge filled with Vaseline-like substance and wouldn't pass water. Grohe support said to soak in CLR. Still didn't work and I'm not wasting any more time on it.
March 25, 2014