Rated 4.5 out of 5 by 73
Rated 1.0 out of 5.0 by DanaliCC If You Want a Generator You Can Count on, Buy Something Else!!
3.5 hours on a new generator that I bought for in field construction and repair and the power distribution has gone out, barely outputting enough to run a 4 Amp grinder after it warms up, let alone my welder. The first listed repair center that I took it to no longer deals with Generac because of their warranty procedures, costing me time (billable hours), and money to take it to a different repair center. Generac isn't competent enough to keep up on their database of repair centers. Items were missing from the hardware kit, open holes in the welding that will allow water to get inside the frame and the only holes I found in the bottom of the frame will be to high for the water to drain out without tipping it past the 15 degree mark that they say you shouldn't tip it past.
Generac only pays their authorized repairs 50 - 60% of their shop labor rate and little to no mark-up on parts. This means that they will do customer pay before they even look at your defective generator, as of last contact, mine hadn't even been looked at yet. I was also told that if it needed parts to expect 2 or more weeks for the parts to arrive.
July 19, 2016
Rated 2.0 out of 5.0 by Willybug First day Fuel Leaks from between Fuel Vapor Vent Return Valve and top of Fuel Tank
I purchased the GP15000E for the 15000 continuous watts for emergency power at my home. I have previously owned two smaller generators and never had any issues.
The day I received the GP15000E I filled the fuel tank according to the instructions (filled to 1/2" below the inside top of the tank). I started the unit and immediately noticed gas leaking from between the Vent Valve and Fuel Tank and running down over the engine and hot exhaust. I quickly tuned off the motor (and feel lucky I did not have a fire).
I contacted Generac and now have the unit for serviced (it was brand new and only run for 1 minute). I hope the servicing will result in a non-leaking fuel system.
August 4, 2015
Rated 2.0 out of 5.0 by chris Generac GP15 KW
Product arrived with plastic milling debris in the fuel tank which needed cleaning And had loose wiring which rendered the unit useless. A local authorized service center worked on the unit for a week to repair it. Generac would not cover the transportation costs to send the unit to and from the authorized service center but Home Depot came through and paid for the shipping.
March 8, 2016
Rated 4.0 out of 5.0 by Angel5712 Generator
The product is excellent, however, the delivery method is awful, the generator came damaged.
January 9, 2016
Rated 5.0 out of 5.0 by milkman56 Easy to use and assembly
Excellent, product all the features you need in a portable generator and large enough to run the entire house. And store it away when you don't need it.
October 28, 2015
Rated 5.0 out of 5.0 by T Easy & Reliable Operation
Assembling the product was easy and took about 45 minutes. I found the generator to start easily and it took no time for it to provide power to my home during a power outage. My 15,000 watt generator provides me and my family the safety and comfort we were looking for in the event of an emergency.
This is the second Generac I have owned, my first one was a 1987 model 5,000 watt which I sold to purchase my new model. I highly recommend purchasing one.
June 15, 2015
Rated 5.0 out of 5.0 by Beamo48 Great Generator and well thought out.
Generator weighs about 370# and is delivered on a pallet. Try to get the delivery driver to put it into your garage with his pallet jack. Leave the gen on the pallet while installing the wheels as doing so is much easier than otherwise. Read the manual......
Remove the 4 bolts holding the gen to the pallet and the 4 bolts holding the shipping retainers to the gen frame. With some effort, slide the gen back on the pallet about 8" so the axle mounting flanges (read the installation manual) are clear of the rear of the pallet.
Install the axle holders to the flanges per the manual and slide in the axle shaft. If you have a small hydraulic jack (good for you!) or another jack that will work safely, slip it under the rear generator frame and jack it up 3 or 4 inches as installing the wheels requires that much clearance from the garage floor. Did I mention, read the manual? Slide the spacers provided onto the axle, then the wheels, washer and install the cotter pin retainers. Wheels done!
Lower the jack and remove. Install the front hand rail (really simple).
Now tilt the gen back on its wheels so it's resting on the floor on its frame. You can now install the front foot easily. When done, hold the front of gen up by its handrail and slide the pallet out from the front and set gen down on its foot. Assembly done in about 30 min.
The unit comes with the engine oil necessary, so make sure to install it prior to starting (read the manual). Oil and air filters are already installed on the gen, and the mfg provides another pair of filters to install when you change the oil at the 30 hr break in mark. Now connect the battery which comes fully charged, and you should be ready to go after adding gasoline.
Mine started and ran perfectly from the first crank of the starter......Enjoy!
September 16, 2015
Rated 5.0 out of 5.0 by RobertL So got I bought a second one
We purchased our 1st machine back in 2011. Still runs great, but needed a second one. So we got another Generac. Assembly was quick and easy. Directions were very detailed. Our old one takes a beating and never fails us. I would recommend this product to anyone who asks about generators.
June 19, 2015