Rated 4.3 out of 5 by 29
Rated 1.0 out of 5.0 by Greg missing pressure hose
This item was delivered without the pressure hose which I have not received any replacement up to now. This item is a useless piece of merchandize without the pressure hose .I have contacted Generac and have sent three e mail to which they only responded to one asking for the data of the pressure washer. I contacted home depot and they said they will send a replacement pressure hose. Meantime the washer is just in my garage gathering dust.
August 26, 2014
Rated 3.0 out of 5.0 by jamorale26 Great power! But a pain to start after warm.
I bought this unit after the 3000PSI residential unit I had ordered through Lowes came in damaged. Since I had waited two weeks to do my sidewalk and driveway cleaning I could not wait any longer and paid a little more for this machine.This was the only unit that Lowes had in stock.
The machine was very easy to setup and started right away. Have ran it for about 7 hours. The problem is that once it warms up it is very hard to start it. For one thing you have to keep releasing the pressure in the wand or it won't turn. Even after doing that you have to go through between 5-10 pulls to start it again. I will take mine to a local repair shop to see if there is something wrong with it. If it wasn't for that I would be very happy with it.
July 10, 2012
Rated 3.0 out of 5.0 by King Great washer, but ...
Great washer. Easy to assemble, start, and operate. I had no problem restarting after releasing the pressure in the pump. Powerful; works really well. Only con is that its rather bulky/heavy compared to other washers with similar specs. I'd still recommend it, though.
Two reasons for the 3-star review, and both have to do with my specific unit. First, mine shipped without a high-pressure hose. Generac customer service agreed to send me a replacement, but it's back-ordered. I ordered the unit in mid-june, but won't get the hose until mid-august. I had to buy a replacement hose to test the unit, and I'll return it after receiving the stock unit. Second, the quick-connect adapter (spring-loaded, female part) at the end of my wand has a ding/burr that prevents it from catching unless/until you manually force it down. I lost two tips before I figured this out -- one landed on my roof and the other landed somewhere in the yard (will probably hit it next time I mow ...). Good unit apart from these two annoyances.
July 14, 2014
Rated 1.0 out of 5.0 by Senior If only it had started
Can't recommend this product because I never got it started. Went together OK, but when it was time to start it up, it was a no go. Could not even get a spark from it. Maybe if it started it would have gotten better ratings.
July 22, 2014
Rated 1.0 out of 5.0 by NickBC Pressure washer never started. No tech support from Generac. Machine refunded.
Item DOA. Unpacked item. Followed instructions for cold start. (I have used p/washers before and are experienced). Check oil, pump oil, gas etc. After 2 hours of no start called Generac tech support and communicated with a non tech person who was reading from the owners manual. Requested higher level of real tech support and was instructed to either take machine to service center or take back for refund. Was also told by non tech person from Generac that the no-start problem was not uncommon ???. I called the service center that I was given by Generac tech support for my area. The service center told me they don't repair/service Generac equipment because of too many problems. I phoned tech support back and requested another authorized service center in my area. Was told to bring the machine in and that they do not know how long it will be there. Service manager told me they are not really interested in repairing Generac equipment. Took the pressure washer back for refund. HomeDepot customer service was excellent and did the usual no squabble refund. I have now bought a BE 196cc Honda GX200 |Model: B2565HG) pressure washer and confirmed that I can get local support in Vancouver BC.
August 4, 2014
Rated 4.0 out of 5.0 by jeff Generac 3100-PSI 2.8-GPM OHV Engine Triplex Pump Gas Powered Pressure Washer
Generac support is worthless. Buy from a dealer - that's who I had to call for a simple operational issue.
Engine - it's OK but not a Honda!
July 15, 2014
Rated 5.0 out of 5.0 by JimH worked well right out of the box
Pressure washer came quickly and was well packed. Assembly was easy. I've had no problems with it so far.
July 22, 2014
Rated 5.0 out of 5.0 by Country Lawyer Good choice for "prosumers"
I am not a contractor or painter, but needed to do more than most homeowners.....I have a 1200 square ft. concrete patio around a pool, an RV, a boat, a brick office building with black streaking, some family farmland that had deferred maintenance, and some rental properties that need siding and walks cleaned. I got tired of renting a washer or paying someone to do a wash job, so I started looking for a washer. The salesman at the big box store said "don't buy anything but a Generac....the other brands we sell all come back...I've never had a Generac returned in 5 years." I was not familiar with the Generac name, so I went home to do more research and realized he was probably right. I didn't want a "disposable" unit and "Made in USA" was very important to me after a recent experience with two defective Chinese engines in new push mowers. Very happy with my choice!
July 13, 2013