Rated 2.5 out of 5 by 23
Rated 1.0 out of 5.0 by Nick Pay attention to the reviews
Just finishing up on a home remodeling project, with particular emphasis on the kitchen. Bought all stainless steel appliances to compliment the dark cherry cabinets and uba tuba granite and dark tile. Felt I'd done my homework on available stainless "look" water dispensers and though the previous reviews weren't inspiring on this Glacier Bay model, I thought the previous reviewers may have been looking for more utility from their dispenser... ie, reliable hot water functionality. My application for the dispenser is strictly cold water functionality, so I figured what the heck, it'll at least be able to competently provide this benefit. Unit was bought on April 18th at 8 pm and the cold water feature was no longer working on April 21st. Push the top mount button on the right for cold and NOTHING. It's absolutely absurd for the manufacturer to produce and sell such a poorly functioning unit. Even more, it astounds me that Home Depot would continue to carry a product that has such a poor track record, now that I've looked even further into the reviews on this product. Well, there it is. Take my opinion for just that, another review from a disgruntled customer. But, heed this, if this unit couldn't provide me with the occasional (glass or two a day of cold water) then just imagine how soon it'll break from moderate expectations from the typical customer.
April 21, 2014
Rated 1.0 out of 5.0 by bjl1873 This product is not worth the box it was packed in.
Let me tell you a little story about this product. I bought one brought it home and set it up. Within 20 minutes there was water all over my kitchen floor.,We called customer service and they told us to take it back to the store. We returned it and exchanged it for the exact same model. We set the second one up and worked great for about 10 hours when the hot and cold water stopped depensing. Customer service was a big help by telling us to take it back again. Will never buy a product from this company again, and their customer service is about as useful as the water cooler is, Completely Useles
January 12, 2013
Rated 1.0 out of 5.0 by Michael Looks Great, but I bought it to dispense water.
Very disappointed with this product. The system would not dispense water and I found myself almost constantly having to to unplug unit to reset. When it did dispense, would do so very slowly. I returned this one back to HD.
I previously owned a Primo water cooler I bought from Home Depot's competitor and that unit lasted me about 8 years before failing. I just purchased another Primo water cooler today and it was $20 cheaper.
I wish I read the reviews prior to purchase.
May 31, 2014
Rated 1.0 out of 5.0 by Samara Its just junk
Plane and simple, its just junk. I was concerned the unit was going to brake just unpacking it. I believe the card board box it came in was better made. Under the "70% less energy" they should let you know thats because it 70% less convenient. I've never heard of a water dispenser that could not deliver instant hot water. They claim 3min. for hot water. Not even close. It's noisy and seems to run excessively. The pump can't siphon the bottom of the bottle so there is always waste. The quality of the materials used are unbelievably bad.
April 5, 2013
Rated 1.0 out of 5.0 by MsDIY Beyond Disappointed
Purchased unit a month ago from local HomeDepot. Straight out of the box, the door fell off. On inspection found that the wire and screw that connected the door to the inside of the cabinet was missing. The latch to open the door did not work.. The water dispensed very slowly and not as cold as you would get from a bottle chilled in the fridge. The hot water took about 3-4 minutes to heat but not as hot as you would like your morning coffee to be. Three days later, we took it back to exchange. All the remaining boxes in the store seemed to have been opened and re-taped. So we asked to open to find a unit with all its parts intact. All seemed to have cosmetic blemishes. (These units may have been returns?) Opened three boxes before we found one that was acceptable. This second one had all it's parts and worked wonderfully for 3 weeks until the cold water was dispensing lukewarm and leaking from the spout. Took it back yesterday for a full refund. Another note, the noise from the compressor is loud and seems to be constantly working. Not energy efficient at all. Purchase at your own risk.
August 29, 2014
Rated 1.0 out of 5.0 by Shelley Be prepared to haul it
Bought this and within one week did not work. Called the manufacturer as instructed and they gave me the name of the warranty service company. When I called I was told I have to bring it in. I took to the repair store. Within a week they told me they could not fix it and I had to come pick it up and take it back to Home Depot for replacement. Lots of time spent hauling back and forth but they don't tell you that when you call for warranty work. So glad the product was purchased 29 days ago so I got my money back.
January 21, 2013
Rated 1.0 out of 5.0 by Verified Reviewer Do NOT buy a Vitapur
We had 2 bottom loaders in two days. The first one leaked and we returned it. The second one only delivered room temperature water. Customer service said that the compressor is bad if it is not pushing the water to the hot and cold reservoirs. We are returning this one too. Home Depot is great for accepting the returns no problem, but for the amount of money that you spend, the product should work straight out of the box with no problems. Two strikes for this product I will not get a third one.
January 10, 2013
Rated 4.0 out of 5.0 by CBSE Great Cooler
Got this cooler as a gift. Definitely wanted a bottom load cooler because they just look so much better and I am not at all disappointed. I honestly do not mind waiting for the water to warm up because I am usually waiting for my water to boil in a kettle anyways so it is very convenient. Does not completely come to a full boil which is perfect for not burning my loose leaf tea. The room temperature setting is great for my dog and my boyfriend, while I prefer the cold setting. I do not mind the sound it makes while cooling or pumping the water because obviously it is going to make some noise. Pump works great and I only have about 1 liter left in my water jug when it stops pumping. My only complaint is that I cannot figure out if the water catch tray is removable for cleaning (I do not think it is), and the door opens when my bumps into it, so it could probably use a stronger latch.
February 18, 2014