Rated 2.8 out of 5 by 34
Rated 1.0 out of 5.0 by TRJ Plastic drain cap snapped upon install
Install was fairly easy. It works well and looks great, but it is a poorly designed unit.
I tightened the drain valve down into place, hand-tight, and the plastic housing split where the visible brushed metal drain-ring meets the plastic drain assembly. I took it all apart and epoxy'd the pieces back together, which worked for a short while but now it has completely come apart. So now I need to go get some replacement parts and do it all over again for the third time.
I suppose I can take some of the blame for being so manly, but I am sure this is happening all the time with this unit, its a poor design. I purchased in the mid-level price range expecting much more quality and less hassle for the price, but this is CHEAP JUNK and deserves to be in the $25 price range, not $90! I would not recommend this unit.
July 20, 2015
Rated 5.0 out of 5.0 by pegnc Excellent Value
Easy to follow step by step instruction, installed in about 30 minutes. Attractive curved design with nice height. ADA compliant for ease of using. Quick connect installation makes this faucet a breeze to install. Pop-up drain assembly included. Glacier Bay Builders Model in Brushed Nickel was an excellent purchase.
July 15, 2015
Rated 1.0 out of 5.0 by knowWhentoFold It really IS junk.
I didn't have a smartphone when I bought these or assuredly, I'd have bought another product if I'd read the reviews. I installed five of these less than two years ago in my mom's house, which has a water softener. Two of these began leaking; one could be repaired by replacing the stem and the other had corroded enough to require replacement. I expect the rest to begin their decline shortly.
Also, the plunger attachment on a pedestal sink can lead to a bit of crowding behind the pedestal and require some metal bending during installation.
The inconsistent quality of these units and their corrosion in such a short time disappointed me.
November 23, 2015
Rated 4.0 out of 5.0 by Mohawk It's a beautiful thing
Two of this product were installed on a new corrian countertop (new to us-bought 2nd hand at a super price). Installation was relatively easy since we installed them on the top before installing it on the base cabinets. We did have some trouble with the brackets underneath the cabinet being so wide that they ran into the sink assembly and we had to do some filing of the holes in the cabinet to get the pop up rod to work without binding. The lever rod for lifting the pop up also had to be cut off since it stuck back too far and hit the back of the cabinet. Overall this installation came out good and the problems were probably as much the fault of the construction of this countertop as the design of the faucets.
May 12, 2015
Rated 3.0 out of 5.0 by REF Looks Great, But Buy 2
I have 3 of these. They look and operate great when they're finally installed. Problem is that the quality control for Glacier Bay faucets is apparently non-existent. Each of the 3 units I installed had a serious problem that necessitated new parts: leaking cold water cartridge on 1, leaking ball rod and connecting hoses (which actually make the installation a snap if they work) on another, and a broken drain body (caused by manual tightening that apparently went to tight) and a leaking cold water faucet assembly on the third. HD Customer Service is GREAT, but the annoyance of having to essentially do 2 installs per faucet (and waiting a week to finish the job while the parts are being sent) is a real pain. Make life easier and just buy 2 of these for each sink you're working on so when something fails as part of the install (as has happened to each of the last 4 Glacier Bay units I've installed) , you've got the spare parts right there (and then you can return the defective unit so you're only paying for 1 per sink). Another problem I found is that the length of drain body was too short on 2 of my sinks, so I had to add an extra length (not needed for the faucets being replaced) to finish the install. Also, on 1 of the 3 faucets, the length of the copper connecting pipe was just short enough that the old connecting pipes were to short and they had to be replaced. You should note that the water connections are 1/2", so if your old sink is 3/8", you'll need to replace them anyway. I also had a near fatal problem with the center hole on 2 of my Kohler sinks, because the hole wasn't large enough to accommodate the lift rod, which meant that I had to use a 35,000 RPM rotary power tool (and 3 separate bits) to cut a channel that allowed the rod to move freely. You should check this first because if you don't have the right tools, this will stop the installation in its tracks.
September 24, 2015
Rated 1.0 out of 5.0 by corle53888 Poor engineering - leaks
The faucet and handles are fine, nice appearance, etc. -- however the plastic drain and pop-up plug (which are included) don't seal properly. There is not an adequate seal between the lever "ball" and washer and the drain, also, the lever is too long, and rubs against the inside of the drain. Plan on trimming this down with a metal cutting blade. Or... plan on buying a new drain if you decide to go with this faucet. I'll be returning this one and going with a different brand. Seems ridiculous to have to buy another drain when you're already paying for the one which is included.
December 30, 2014
Rated 1.0 out of 5.0 by rob yes, the drain leaks inside cabinet.
As others have noted, the ball nut/ball rod/bushing assembly doesn't work and will leak. I am on hold with tech support now, but I'm not optimistic. the directions are poor; there seemed to be an extra rubber washer, not listed on the contents, and an extra bushing. When I identified these extra parts I laid everything out alongside the directions to make sure I hadn't made a mistake, but these parts are extra, and they are confusing.
July 7, 2015
Rated 2.0 out of 5.0 by BuyerBeware22 Wish I hadn't installed these
We bought two of these on clearance and I installed them on custom 3 cm exotic granite vanity tops with deep undermount porcelain sinks. It was a mistake.
1. I like the look of the faucets, but it was difficult to get them in properly and in an installation on thick granite, the spout will move left and right if it is bumped a bit.
2. The sink pop-up mechanism is all plastic except for the metal top and rod, so you can pull the rod up and twist the backward facing pull tab from side to side. If you bump it it will wiggle, as it is only connected to plastic below. It looks and feels cheap.
3. Turn the handles too firmly and they'll shift more easily that they should, leaving you with a crazy-crooked arrangement.
4. The drain mechanism is of acceptable quality. Mechanisms like these often come with a DIY-overfriendly rubber gasket that I recommend you never use. Plumber's putty will always provide a more reliable seal.
5. In 10 months of regular use, we've had no problems with leakages, faulty hoses, rust, or any mechanical failures with these faucets.
What this boils down to is that if someone else is doing the installation, you'll probably be moderately unhappy with these faucets sooner or later, but they probably won't fail on you. If you're doing the installation, you'll be slightly unhappy immediately, but at least you can set matters mostly right when they inevitably go wrong. If you put these faucets in rentals, for instance, you should be prepared to come in and re-adjust them for your tenants all too frequently.
These faucets would be mostly fine on a low-end vanity. But they're simply just too cheap for something nicer, and they're especially poorly designed for use with any kind of thicker stone vanity top. The sleek design is unfortunately the best thing about them.
I'll probably replace them with something of better quality before I put our home up for sale, and I won't save them for my next rental renovation.
September 10, 2015