Rated 4.0 out of 5Â by 6
Rated 3.0 out of 5.0Â by olallalife great playset...terrible customer service
The playset arrived 3 weeks late. Gorilla did not respond to phone calls from myself or home Depot. When the set finally arrived, there were lots of missing bolts and otherhardware. Probably about $50 in hardware we had to buy (even though it was listed as included) and lots of extra stuff that wasn't needed. Get it right, for over $3,000, I shouldn't be missing hardware and the set should arrive on time.
Once done, the set is grest.
July 16, 2014
Rated 4.0 out of 5.0Â by StDragon This is a very good product
The features on this play set are very sturdy and well made, it should allow hours of entertainment and exercise for my children and their friends.
April 29, 2014
Rated 3.0 out of 5.0Â by HishamZ Great Quality - Poor Instruction Manual
The QUALITY of the Gorilla Treasure Trove set is great. I had another set that blew over during Hurricane Sandy, and you can immediately see & feel the difference in quality - Gorilla set is definitely nicer.
BUT, I had issues with the following:
- Delivery - UPS Freight called me & told me they are ready to deliver it, but the box weighs 1400 lbs and I need to be there to HELP get it off the truck!!??!! So, if you get the same message from them - push back! Customers do not need to touch the box until it is offloaded from the truck and and you sign for it after inspecting for damages.
- Damage to the wood - Even though the box they were in was not damaged, some of the wood was cracked, dinged, chipped, etc. Not surprising, but not happy about the cracked wood making it through the inspection process at the factory. Also, one of the green plastic wrapped columns showed up split from top to bottom. The plastic wrapper looked sliced on one fo the corners - from top to bottom.
- Installation Manual- I came across this before with a set which was half the price & quality of the Gorilla set. There are pages in the manual which give you a complete inventory of the pieces in the boxes. The inventory includes two key pieces fo information The dimensions of the wood piece AND the part # - Great. now, when you go to install the pieces together, the installation manual only tells you to select the wood by dimension - it leaves off the part number!!! So, what happens is that you now have to measure EVRY PIECE OF WOOD and mark it! Why not include the part # in the instrcutions??? The part numbers are stapled to each piece of wood - why not say "bolt part number 5004 to part # 8210"? instead they tell you to attached the piece which is 5/4" x 3 1/8" x 70" to the wood that is 4" x 2 1/8" x 21 7/16" - WHY??? This made the whole installation go SO MUCH SLOWER than necessary!! until they fix this approach, you MUST do a complete inventory of wood, mark all the pieces and then slowly figure out each piece to install them together correctly.
Also, the drawings were sometimes not correct. Meaning, they left out some steps. The drawing showed a piece of wood that appeared out of nowhere - with no indication of what part number or dimension it is, but it is magically there on the next page in the drawing and you need to attach a part to it!! "Wait, where did that come from and what part is it?? Where did that part come from?"
Also, you will get several boxes. Each box is labelled with what part of the play set it contains - e.g. Upper Roof, Lower Roof, Clatter Bridge, etc. BUT, sometimes a part you need for the clatter bridge might be found in one of the other boxes! You have to fish around for the part - based on dimensions!! Talk about needle in a haystack!
It took me and a pro 2 full days to assemble the Treasure trove. The kids love it! It is a very nice set - but the simple things I highglighted would go a long way towards making the customer happier. This thiing could have been assembled in 1 day easily, if only they did a better job labelling and matching the instructions to reality better. Even the process to install the tube slide will be very frustrating - trust me. The guy I assembled this with installs commercial plaset for a living in various municipalities. He is no idiot, and neither am I. It can be a frsutrating experience. Luckily, it's a one time pain, and your kids will love you forever!
Gorilla - please heed my suggestions above!
April 15, 2013
Rated 5.0 out of 5.0Â by Mike Exceptional fit and finish
Great product, fit and finish is exceptional. Product quality is outstanding and everything fit together perfectly, which is amazing considering the size and complexity of this thing. That said, I made sure I was square, level and plumb at every step. The build would have quickly become a nightmare had I not done this. I was expecting a far longer build time because of some of the other reviews, but if you plan and layout all the components keeping like items together, it goes quickly. I built this monster by myself over the weekend. I unpacked all the boxes Friday night and laid everything out (took about 3 hours) and then spent 9 hrs Saturday and 8 hrs Sunday building. So all totaled unpack, prep and build took 20 hours. If I had someone helping me I probably could have got it done in 15 hours. By the way, it takes some engineering ingenuity to build this by yourself. Assembling the main structure was tricky without an extra set of hands. I had a couple heavy duty cordless power drills with extra batteries for all the screws, nuts and bolts. If you use a hand socket wrench I could see the build time doubling. So the cordless drills are well worth the investment. All that said, the kids love it. We have 5 children ages 4 to 10 and they cannot keep off of it.
April 16, 2012
Rated 4.0 out of 5.0Â by mikeb NIce Play Set
Lots and lots of pieces to put together. I don't understand how someone assembled this in 2 days, it took me 4 days of labor with a helper to complete.
Instructions are not clear in some places but easy to follow once you get rolling.
It is a very sturdy set and the kids will love it.
July 8, 2014