Rated 3.8 out of 5 by 10
Rated 3.0 out of 5.0 by olallalife great playset...terrible customer service
The playset arrived 3 weeks late. Gorilla did not respond to phone calls from myself or home Depot. When the set finally arrived, there were lots of missing bolts and otherhardware. Probably about $50 in hardware we had to buy (even though it was listed as included) and lots of extra stuff that wasn't needed. Get it right, for over $3,000, I shouldn't be missing hardware and the set should arrive on time.
Once done, the set is grest.
July 16, 2014
Rated 2.0 out of 5.0 by Jessica Not Happy
First off, I think it's terrible you don't offer assembly to all customers. My area was unfortunately one of your locations that don't have this option. After 3 attempts to find someone to put the swingset together we finally found someone through Gorillas website. The first guy quit because he said the instructions were terrible and the parts were not labeled. He was a professional who puts swing sets together for a living! Once we found someone recommended by Gorilla it still wasn't a smooth experience. There were several parts missing!! This company came from another state to put our swing set together so we did not have time to contact Gorilla or Home Depot to get the parts. We had to go out and buy $100 worth of missing screws, nuts and bolts ourselves!! Very frustrating after spending so much on the swing set itself. Now, not even a week after it was assembled, the wood is peeling and molding!!!!! I am so disappointed! I did research before making my purchase and was under the impression that Gorilla was the best you could buy in this price range. Complete disappointment!
October 5, 2015
Rated 2.0 out of 5.0 by Momofone Not what we expected
As other reviewers have stated, the wood is not sorted or clearly labeled. They have small white papers stapled on the end with the measurements. Well some are 1/4-1/5" difference. Talk about confusing. And they couldn't bother to label parts A with hardware #16. It's all about finding the exact measurement piece with hardware which was also not labeled as well. I had the sense to sort and label the hardware by size and page which made things easier but the instructions are black and white so we still had issues. It was the worst build I've ever done. 4 days with two people and we're still not done. We skipped cosmetics to get re structure done so my son can play on it.
The playset is large, but I have a lot of complaints. The tube slide is one. Beside being a beast to assemble, the joints are in a way you slide over them going down which I found painful but my son didn't seem to mind. They should fix it so no joints run under you when you slide. Also the timber shield is a joke. What's crazy is I bought this with the promise 'no sanding, no staining needed' and I have 3 pages that came with the set saying it needs stained in 90 days. Wth? And the timber shield has peeled and been scuffed off in sections. So the wood is different colors.
My absolute one biggest complaint is the cross bars. If you check the picture you can see the kids have to constantly duck under the bars to go platform to platform. When my son wants to go to the rickety bridge he ducks once, then another to get off, and once more to go down the wave slide. So I of course had imagined my son running across the playset and zooming down the slide. Well you can't. And he's cracked his head multiple times now due to poor supports placement. I have a feeling we will be removing those.
We reached a point building this where close enough became our mantra. It was impossible to get it 100% level and square. And when we did that anyway the swing beam pulled it off level. It's been an uphill battle. I don't know if I'd purchase again, and faced with the idea of disassembling and packing everything back at the chance of a return we decided to keep it. But the ad is very misleading.
So be prepared for a week installation, staining, poor instructions, and bumped heads. Especially if you have the wood roof which we got. I continue to crack my head every time my son asks me to climb up.
June 5, 2015
Rated 4.0 out of 5.0 by StDragon This is a very good product
The features on this play set are very sturdy and well made, it should allow hours of entertainment and exercise for my children and their friends.
April 29, 2014
Rated 5.0 out of 5.0 by 1happycutomer I am so pleased with this playset!! The quality is great!
We are so happy with this product. All the parts were there and the quality of the wood, etc, were far better than expected. Very sturdy and just looks great! It took time and patience to put together but well worth it! Just a very happy customer! Thanks!
November 17, 2015
Rated 3.0 out of 5.0 by HishamZ Great Quality - Poor Instruction Manual
The QUALITY of the Gorilla Treasure Trove set is great. I had another set that blew over during Hurricane Sandy, and you can immediately see & feel the difference in quality - Gorilla set is definitely nicer.
BUT, I had issues with the following:
- Delivery - UPS Freight called me & told me they are ready to deliver it, but the box weighs 1400 lbs and I need to be there to HELP get it off the truck!!??!! So, if you get the same message from them - push back! Customers do not need to touch the box until it is offloaded from the truck and and you sign for it after inspecting for damages.
- Damage to the wood - Even though the box they were in was not damaged, some of the wood was cracked, dinged, chipped, etc. Not surprising, but not happy about the cracked wood making it through the inspection process at the factory. Also, one of the green plastic wrapped columns showed up split from top to bottom. The plastic wrapper looked sliced on one fo the corners - from top to bottom.
- Installation Manual- I came across this before with a set which was half the price & quality of the Gorilla set. There are pages in the manual which give you a complete inventory of the pieces in the boxes. The inventory includes two key pieces fo information The dimensions of the wood piece AND the part # - Great. now, when you go to install the pieces together, the installation manual only tells you to select the wood by dimension - it leaves off the part number!!! So, what happens is that you now have to measure EVRY PIECE OF WOOD and mark it! Why not include the part # in the instrcutions??? The part numbers are stapled to each piece of wood - why not say "bolt part number 5004 to part # 8210"? instead they tell you to attached the piece which is 5/4" x 3 1/8" x 70" to the wood that is 4" x 2 1/8" x 21 7/16" - WHY??? This made the whole installation go SO MUCH SLOWER than necessary!! until they fix this approach, you MUST do a complete inventory of wood, mark all the pieces and then slowly figure out each piece to install them together correctly.
Also, the drawings were sometimes not correct. Meaning, they left out some steps. The drawing showed a piece of wood that appeared out of nowhere - with no indication of what part number or dimension it is, but it is magically there on the next page in the drawing and you need to attach a part to it!! "Wait, where did that come from and what part is it?? Where did that part come from?"
Also, you will get several boxes. Each box is labelled with what part of the play set it contains - e.g. Upper Roof, Lower Roof, Clatter Bridge, etc. BUT, sometimes a part you need for the clatter bridge might be found in one of the other boxes! You have to fish around for the part - based on dimensions!! Talk about needle in a haystack!
It took me and a pro 2 full days to assemble the Treasure trove. The kids love it! It is a very nice set - but the simple things I highglighted would go a long way towards making the customer happier. This thiing could have been assembled in 1 day easily, if only they did a better job labelling and matching the instructions to reality better. Even the process to install the tube slide will be very frustrating - trust me. The guy I assembled this with installs commercial plaset for a living in various municipalities. He is no idiot, and neither am I. It can be a frsutrating experience. Luckily, it's a one time pain, and your kids will love you forever!
Gorilla - please heed my suggestions above!
April 15, 2013
Rated 5.0 out of 5.0 by Mike Exceptional fit and finish
Great product, fit and finish is exceptional. Product quality is outstanding and everything fit together perfectly, which is amazing considering the size and complexity of this thing. That said, I made sure I was square, level and plumb at every step. The build would have quickly become a nightmare had I not done this. I was expecting a far longer build time because of some of the other reviews, but if you plan and layout all the components keeping like items together, it goes quickly. I built this monster by myself over the weekend. I unpacked all the boxes Friday night and laid everything out (took about 3 hours) and then spent 9 hrs Saturday and 8 hrs Sunday building. So all totaled unpack, prep and build took 20 hours. If I had someone helping me I probably could have got it done in 15 hours. By the way, it takes some engineering ingenuity to build this by yourself. Assembling the main structure was tricky without an extra set of hands. I had a couple heavy duty cordless power drills with extra batteries for all the screws, nuts and bolts. If you use a hand socket wrench I could see the build time doubling. So the cordless drills are well worth the investment. All that said, the kids love it. We have 5 children ages 4 to 10 and they cannot keep off of it.
April 16, 2012
Rated 5.0 out of 5.0 by aman best purchase
this play set is nice easy to assemble and use nice product
June 16, 2015