Rated 3.9 out of 5 by 11
Rated 2.0 out of 5.0 by Cranky Disappointed
Bought this to clean my polished concrete floors. All it did was push the dirt around and dull the floors. I tried it on both settings, but it didn't make any difference. I'm returning it"
March 22, 2016
Rated 5.0 out of 5.0 by nic123 Throw your mop away!
The HAAN pro "mop" is without a doubt amazing! In additoin to completing the job in less time it does a superior job compared to the old fashioned regular mop. It is light weight, sturdy and well built. The cleaning pads which are included are of excellent quality and easy to wash. Just throw them in the washing machine and lay flat to dry and they are ready to reuse for next time. The buff pads are also a nice addition. I would highly recommend this product.
March 18, 2014
Rated 3.0 out of 5.0 by tomw Cannot order replacement parts when something breaks!
Works really well. We love the performance. We have had our unit for just under 2 years, so we are out of warranty.
About three weeks ago the ball joint at where the handle meets the base broke. There are two plastic pins that are part of the molded assembly and one of them failed and snapped off. I disassembled the unit and tried putting it back together with JB weld, but it did not hold.
Finally, we called customer service to order a replacement part and were informed that they don't sell replacement parts! In other words, your $250 steamer is disposable! Inside of the 12 month warranty they simply swap out your unit with a refurb. They offer no options after the warranty period but to buy a new units.
Went from fanboy to disgusted in the last hour...
November 24, 2015
Rated 5.0 out of 5.0 by doghouse i would recommend this to anyone
The Haan is just what my wood floors needed, somehow they always get dirty, but the haan takes care of it and in a short time/
December 8, 2015
Rated 1.0 out of 5.0 by NoHAANFan Failed after first 5-6 uses, no repair parts.
The SS-25 seems like a good idea, but if anything fails after 1 year, you are stuck. The only thing that you can do is pay for a new one. Even if it is a trivial or easily fixed part. Nice way to stand behind a $240 product.
June 2, 2015
Rated 5.0 out of 5.0 by Fenderman I love it....
As a 61 year old male with lots of tile and hardwood to keep clean, I checked plenty of reviews, and trusted that this product would help. Easy to use and my floors look great.
February 17, 2015
Rated 3.0 out of 5.0 by cleanlady1 Picks up only light dirt.
I was expecting to get rid of my mop, or the mop with the towel, and in a few words, after using the "multiforcepro" scrubbing with steam, I have to pass the mop and ....comes out dirty!!!!
What a waste. Buy it if you have marble floors, or wood, that has collects dirt IN THE SURFACE, then it works. I have tile, and neither tile or grout comes out clean. The mop or the mop with the towel always always have to come on a second time , and they come .....dirty! SO THE REAL JOB IS NOT DONE BY THE MULTIFORCEPRO. I'm sure it works well in smooth, marble or wood, that has NO GROUT AT ALL.
March 4, 2014
Rated 5.0 out of 5.0 by Bill Extremely Satisfied
Very efficient product that performs flawlessly. There are many attachments affording numerous cleaning modes and opportunities.
February 10, 2015