Rated 3.3 out of 5 by 38
Rated 5.0 out of 5.0 by Bob Mighty Cool for the Money
I have only had it for a few weeks so I can't speak to how long it lasts but so far, it seems to be good quality in its make. I have it in a basement venting out one window through a double length exhaust and it does cool things down very well, even when it is hot. Biggest problem in the basement is moisture and as long as it is on cool, it seems to vent it all out. If I put it on de-humidify only, however, it fill up the small tank pretty fast and shuts off. Not sure how it heats but for cooling (which is my main application) it does well for a portable and $400 is the cheapest price for this on the web.
July 28, 2015
Rated 1.0 out of 5.0 by RCW Haier #HPN12XCM
I purchased this portable a/c via website May 2014. Ran the a/c in my 250 sq. ft. living room for June, July, August. Put it into storage end of August 2014. It had started some loud noise but I figured it would be ok since it was getting some rest. It was not put back into the living room until end of June 2015. Oh my lord, it was like I had a train running thru my living room everytime you would turn it to a/c it would start and when you took the hose off it would ease the sound. But it got to where it wouldn't even cool the place. I went looking for the receipt and paperwork. Well I never received the initial receipt with the a/c unit. Didn't give it another thought. Knew it had to be close to expiration so I called Haier. They gave me a work order# and instructed me that a technican would contact me. But I needed to find the receipt. Luckly I still had the original box. No, no luck in that either. Took the box to my Homedepot and was informed that I never purchased the a/c from Homedepot and they were positive about it. And positive that I didn't use our card either. They couldn't find a thing that I had even purchased it. Well I went ahead and took it 80 miles round trip, to a dealer where they took it and said they had a warranty on it so I left it with them. And I was asked by customer service why didn't you purchase the extended warranty you know things break in three moths. This question and comment straight from the woman on the other line from homepeot. Well something shouldn't break in a three month period of using. I will not pay to have it fixed. If Haier won't then the repair shop will have it. It cost me over 400.00 pluse interest. Which I wasn't informed it was a promotional purchase. I haven't liked this product from the first day it was plugged in. Way too loud to talk over. Will not tell you which it is suppose to do that the water needs emptied. 12,000 BTU's are to a/c a larger room than 275 sq. ft. No a happy customer and considering to close account
July 28, 2015
Rated 1.0 out of 5.0 by KIP DOA
Unit was DOA. Couldn't even turn it on. Went through all of the trouble shooting steps but nothing helped. I want to return it but it's too heavy for me to deliver to the store myself. The customer care agent told me to leave it on the front porch and they would pick it up in 3-5 days. Totally unacceptable. So I will have to hire someone to haul it to the store for me. So much for "free returns."
July 19, 2015
Rated 5.0 out of 5.0 by Poppers Just what .the doctor ordered
Got this unit for my sunroom. (Hard place to keep good temp in at times). This unit has worked out very well. Cools as needed and in fan mode moves air without having to run on high. Fan noise is low enough so I don't have to turn up the volume on the tv. Very happy with this unit.
June 9, 2015
Rated 5.0 out of 5.0 by Beefsteak All good!
The product showed up on time and in good shape. Operates consistant with the reviews that I read pre-purchase.
July 14, 2015
Rated 5.0 out of 5.0 by Tinman so far so good
the product had easy to read instructions, all needed material was present and easy to install.
May 26, 2015
Rated 2.0 out of 5.0 by AM Poor drain design. Quit cooling after 14 months
Bought at the beginning of last summer to cool and heat my kitchen, which gets a lot of sunlight. Worked well, though on very hot days it could only get the room down to about 79, I considered that a plus in the challenging heat and humidity environment of Louisiana.
As a heater, it was very disappointing. The unit shuts off when the drain tank fills up, which takes about 2 hours here. The drain tank is tiny (holds about a quart) and the drain tube is maybe an inch off of the floor, so it's very difficult to drain without spilling water all over the floor. A baking pan is about all that fits underneath the drain, and have fun picking that up when it's full of water without spilling. I tried rigging up some tubing, but again the drain is almost at floor level so there's nowhere to run it.
And yesterday, after 14 months of use, the unit has decided to quit cooling. It's 95 out, feels like 108, and we've got another month or two of hot weather ahead of us. I have already tried the simple stuff like cycling the breaker and turning it off for several hours. I'm going to have to take the unit apart, in a sweltering kitchen, and see if I can figure out what the problem is. Haier apparently doesn't even offer an extended warranty, so I wonder how confident they are of their product reliability.
August 24, 2015
Rated 1.0 out of 5.0 by NewStupid DO NOT BUY!!!!(JUST CHANGED MODEL NUMBER)
DO NOT BUY!!!! I am a disabled fixed income southerner who only uses fans until the temperature reaches at least 90 degrees. After criminal damage to outside cooling unit, during the summer 2013, I had visitors and for their comfort purchased Haier Model CPN12XCP “Commercial Cool” 12K Portable Air Conditioner(JUST CHANGED MODEL NUMBER) I did not check reviews of product prior to purchase, or I would not have done so. Since purchase, I have used, with mixed results, maybe a total of 500 hours. After two(2) weeks of use, off & on, in June 2015, a VERY LOUD noise came from unit and when I immediately turned it off, removed vent hose from window, pieces of plastic began falling out of hose. Turned back on & noise got worst. Viewed additional somewhat inaccessible plastic fan pieces 4” in length inside, was able to remove some very brittle pieces (photo attached). Called Haier at 1-877-337-3639 & was told it was out of 1 year warranty & I would have to pay subcontractor technician to come out & repair. They could not tell me what the technician visit charge would be excluding repair cost. They would have to find subcontractor technician in my area and get back to me. Beside that, why would I replace plastic pieces that will just break again from use in such a hot environment? Haier knows or should know that this product is defective & I am surprised that retailers continue to sell it! Had I used this DEFECTIVE product through normal use, it would probably have broken within warranty period! Buyer beware!!!! We are paying premium prices for trash! Lost over $300.00 on this. Not only Haier product I have had issues with, but the last!
July 5, 2015