Rated 3.8 out of 5 by 59
Rated 1.0 out of 5.0 by sandkdawson Warped mantle top, twice, Company has terrible customer service
I purchased this for Christmas. Store model looked great. Materials are normal veneer. Put together easily. Mantel top was warped and veneer was peeling, so when I put it on it left a 1/4 inch gap that was very noticable. Called the company. Their response was terrible. They said someone would contact me, they didn't. I tried calling back several times and got a voice mail. Through the website CS portal the told me to upload pics of my issues. Their website wouldn't allow it. I gave up and returned it to HD. The one I got in it's place is just as bad. Terrible experience.
December 30, 2011
Rated 5.0 out of 5.0 by cbr600f4 VERY Satisfied!!!!!!!!!!!
You will not find a better product for the money! Please do not back away from buying this prodcut because of the bad reviews about the gap. I believe the manufacturer addressed the issue by recessing the top mantle peice, having the moulding cover any gaps that might occur. Even if there were a gap at any of the seams, applying a small bead of caulk on the back side would fix it. Product works great and looks even better!
December 17, 2012
Rated 5.0 out of 5.0 by Nibblet1 GORGEOUS, EASY TO ASSEMBLE & WARM!
I WAS LOOKING FOR AN AFFORDABLE ELECTRIC FIREPLACE FOR MY OFFICE AT WORK. I COULD NOT BELIEVE THE PRICE AND WAS NOT EXPECTING MUCH SINCE IT WAS SO INEXPENSIVE. WAS I EVER WRONG! IT IS BEAUTIFUL, WELL MADE, EASY TO ASSEMBLE AND WORKS PERFECTLY. THE FLAME LOOKS REAL, IT HEATS A GOOD SIZED ROOM QUICKLY AND IS VERY NEUTRAL SO IT MATCHES MOST DECOR. WE ARE BUYING A SECOND ONE FOR OUR BEDROOM!
October 23, 2012
Rated 5.0 out of 5.0 by lynnb72 LOVE IT!!!
makes a beautiful & decorative house warming piece
December 30, 2012
Rated 3.0 out of 5.0 by Verified Reviewer Roll of the Dice
So here is the deal... I bought 2 of these on the same day. One was the "floor demo" and the other was "in the box". Thew floor demo was perfect, it ran perfect in the store, looked good, and was what I wanted.
I spent roughly 1 hour assembling the boxed unit. After getting the heater installed I fired it up and the heater made a very faint "knocking" sound. In fact I can hear it right now. While being very faint it is getting annoying and I'm not sure yet if I am going to return this unit. I was the last one....
Essentially it is a toss up, you can either get a good one or a bad one depending on your luck.
January 2, 2013
Rated 2.0 out of 5.0 by Amanda Good, but not great
Like many others when I put together my fireplace the mantel didn't fit quite right, but since I read the reviews I knew that before hand. However I didn't know that to put the bottom on it you REALLY need two people, one to hold it together and one to screw it in, but besides that putting it together was pretty easy. One unexpected thing is the noise! When you have a fire going it sounds like a low rattling sound, constantly, which is pretty anoying. Over all it heats well and is pretty, even though the flames don't look real, but I'd get one that is a bit higher quality if given the choice again
December 14, 2011
Rated 5.0 out of 5.0 by MilitaryWife Great product for the money
I bought this fireplace for our den, about 12 x 20. It works great for those chilly days. We bought it during off season, so we got it for a great price also. I was a little hesitant when reading the other online reviews for this. But it heats our area up just fine and doesn't take long at all for the room to be warm. I love the fact that you can change the intensity and the remote is very handy. It was easy to put together, took about 30 minutes...if that. It had a few scratches on it, but the stain marker that was included covered them perfectly and you can't even tell it.
March 13, 2012
Rated 4.0 out of 5.0 by Rich Great value, but warped mantel
The fire looks pretty realistic--better than most. The remote is convenient. The heat is pretty good, but we use it mostly for romantic ambiance in our bedroom (very nice). The mantel was warped, so there is a 3/16 gap in the middle. I expected a new mantel from the company, but the manufacturer only provided a foam rubber gasket to fill the gap. It's not noticeable from far away, but not ideal. Overall, this is an excellent value, and we don't regret the purchase at all. We turn it on nightly with the timer on 1 hour as we go to bed. But don't expect high quality workmanship.
February 26, 2012