Rated 2.6 out of 5 by 41
Rated 4.0 out of 5.0 by Travis Modified to be better
Recommended for appearance only. Electronics are poor as stated in previous reviews. Wife wanted a bright light but with sheik appearance for remodeled walk-in closet. I needed reliability as the bulbs are expensive. Ultimately I also purchased a Lithonia 2-Light High Output Multi-Volt T5 Fluorescent White Wraparound from Home Depot gutted the electronics and wiring harness. The Hampton Bay Arctic Glacier was gutted and the new internals swapped in. Wire shielding and guards reused as well. Looks great and works great. Wife is happy!
February 22, 2015
Rated 1.0 out of 5.0 by Snowdog Piece of junk, looks great but doesn't work
About to return my second one. The original light did not work properly right out of the box as only one of the three tubes lit at first. After a minute or two the other tubes finally lit and the light seemed to work fine after that for about a month. But then it went back to only one tube working and the other two bulbs had started turning black near their edges, I assumed due to faulty ballasts. Bought another one and it worked fine out of the box but now one week later and it has the same problem, only one bulb working. Needless to say, but I won't be buying another one.
February 11, 2015
Rated 1.0 out of 5.0 by 12345 Buy a different product
I have bought 2 of these over the past 12 months and neither lasted more 6 months. I am very disappointed with this product and I agree with another review that Home Depot should remove this from their shelves. Don't waste your money as I did! Twice sadly.
January 18, 2015
Rated 1.0 out of 5.0 by DoesntMatter Buy yourself a couple of cases of T5 bulbs to go with it.
In 2.5 years I have replaced the bulbs twice after the original install, so three sets of bulbs, and the ones in it now are currently blown. One will blow, a few days later the second and third will follow suit.
This fixture takes the very skinny T5 bulbs which cost $11 a piece, so in 2.5 years I have spent over $99 on bulbs for a $90 fixture, so I guess I'm the idiot.
I'm not a fan of fluorescent lighting to begin with but I bought this one to replace a 30 year old fixture and liked it because it was very plain but still decorative enough to not look commercial, it blended well with the ceiling.
March 20, 2015
Rated 1.0 out of 5.0 by JBJB Pull this from your shelves .......
This fixture has been very frustrating. It quickly blew out bulbs left and right resulting in a lot of money invested to replace them. After researching the additional reviews written since we purchased, its clearly a lemon! This item MUST be pulled from the shelf. Customer service was not helpful when I made them aware of our problems and how reviews indicated exactly the same issue from many purchasers.
The good thing is the EASY opening of the cover. Best thing since sliced bread....I wouldn't have needed this nicety if the darn thing didn't ruin so many bulbs. It was also attractive with the marbled look cover.....different from the competetors. Fix the ballasts, if that is the problem, or pull it off the shelves HD!
July 12, 2014
Rated 2.0 out of 5.0 by sshobby Ballasts trash bulbs. Replacing ballasts with Phillips ballasts makes this useable and a good deal.
This has instant start ballasts, which they do not inform us about. Instant on ballasts are meant for industrial long duty cycle applications ie. turn on for 12 or more hours at a time. Instant start, however means that bulbs get zapped with high voltage, reducing their life dramatically if they are turned on and off frequently, like they are in a home office.
"Instant start ballasts simply apply a high voltage (around 600V) pulse to the cathodes to start the lamps. It is a method of lamp starting commonly referred to as a “cold start.” Lamps operated by instant start ballasts achieve full brightness immediately, eliminating the delay experienced with rapid start systems. Since instant start ballasts do not provide constant current to the cathodes before or during lamp operation, it is considered the most energy efficient option available."
The ballasts they have are a good brand, however - ESPEN. Just used in the wrong application. WHICH THEY DID NOT TELL US ABOUT.
After going through 2 sets of bulbs in 5 months, I decided to hack into this. I like the fixture's looks, and its cheap enough. I have 4 of these fixtures.
The solution is to replace the ballasts with Phillips Advance F28T5 Centium ballasts. I got them off ebay in a 10 pack for $70 shipped for all 10 (I have 4 fixtures, each fixture requires 2 ballasts, one for a single bulb, and 1 for 2 bulbs.) These have programmed start, and will hopefully give the Phillips T5 28W bulbs that Home Depot sells a chance to get to their 24000 hour expected life.
It is not hard to change the ballasts, but does require drilling a few holes and cutting wires. Takes a little time when you are working above your head. I would recommend removing the stock ballasts and replacing them even before you install the fixture, it will be a lot faster and easier.
"A relatively recent ballast technology – programmed start ballasts – decreases the depletion of cathode emission coating more effectively than both rapid start and instant start systems. Programmed start ballasts preheat the cathodes with about 3 to 6V of power before providing starting voltage to the lamp. When the cathodes are sufficiently heated (700 degrees C), voltage supplied to the lamp is minimized, reducing damaging glow current on the cathodes. Glow current causes early lamp end darkening and shortens lamp life. While cathodes are being preheated, glow current leaves the cathodes.
The pre-programmed period of time required to preheat the lamp cathodes is the “programmed” aspect of the ballast. Once the cathodes reach their optimal temperature, voltage is applied across the lamps. The voltage required to start the lamps is much lower for a programmed start system than an instant start system because programmed start ballasts apply voltage to the preheated cathodes rather than a cold start. This gentler start minimizes the depletion of cathode emission coating and subsequently prolongs lamp life.
While programmed start and rapid start ballasts are quite similar, programmed start ballasts apply the starting voltage once the cathodes are known to be heated. In comparison, rapid start ballasts may apply the starting voltage before the cathodes are sufficiently heated. Additionally, many programmed start ballasts provide less heat to the cathodes while the lamps are operating while rapid start ballasts apply continuous heat. While not quite as efficient as instant start systems, programmed start systems are generally more efficient than rapid start systems. Furthermore, programmed start systems are optimal for applications with occupancy sensors, which are becoming more commonplace as municipalities and businesses look for ways to save money and become more environmentally friendly."
January 14, 2014
Rated 1.0 out of 5.0 by Raven Looks great, but doesn't work!
Bought this for a walk-in closet. Illumination is terrific, and the light looks great. However after the first two or three months, bulbs started burning out or were slow to illuminate. I discussed the problem with the electrician at HD who was very helpful, but could not isolate the problem. He offered to swap out the fixture after I had gone through my second set of bulbs. I swapped it out, and three months later, same problems. I was told it was probably a loose ground, so I uninstalled it, and the switch, and reinstalled everything making sure the connections were solid. No joy. Light still does not work. Am taking it back to HD and getting another fixture. It's really too bad because this light gives off the illumination I need in that dark and spacious closet, and looks great. I am shocked that after all the bad reviews regarding the same problem that HD still sells this fixture. I've wasted a lot of time, gas, and money on this fixture with nothing to show for it but an unhappy wife.
May 18, 2014
Rated 1.0 out of 5.0 by buzzkill very disappointing product!
We started with this product in Nov. 2012. We bought one fixture and installed it in the laundry room. It looked great, so we bought 2 more for our closet. Weeks later the trouble began. First, it was slow to light the bulb, then one or 2 bulbs would go out or not light at all. Initially, we replaced the bulbs, but weeks later, the same problem occurred. We exchanged the original fixture for a new one, hung it up, and amazingly, the exact same thing happened. We contacted out local HD store and spoke with their lead person in electrical/lighting. On a saturday, he drove to our house to troubleshoot our problem. He also brought 3 new fixtures and 9 new T5 bulbs. I hung all of the new fixtures and new bulbs. Within weeks, the same problems started. We have switched to a T8 fixture in the laundry room and will do the same in our closet. This product remains on the shelves and the website. There is simply something wrong with these T5 ballasts. I am shocked that HD has not pulled this product. I have read the other reviews...they are all very similar.
February 14, 2014