Rated 4.0 out of 5 by 16
Rated 3.0 out of 5.0 by BEI2015 Would be great except...
I ordered several of these sets back in May. The chairs came in perfect condition and they were sturdy and very comfortable. They are large and the cushions were thick and appear very weather proof. BUT...nearly all the table tops arrived damaged. In one spot along the edge of the table tops, not only was the protective paint chipping but it appeared as though they had been tossed around and someone took a hammer to the side...large indents and chunks of the lacquer falling off. I was very disappointed but I called customer service and expected them to simply send me replacement tops. Evidently, after sending images and after several hours of back and forth I found out that Hampton Bay was unable to send just the tops of the table. Instead, I had to purchase all new complete sets, pick the table tops out myself and then send back the damaged ones. While extremely inconvenient, it seemed to be my only option. I put out another $1600 for 8 new sets (which would be refunded after I returned the 8 sets after I took the table tops)...BUT those 8 table tops were ALL damaged as well! As one other reviewer stated, they do rust easily so any small crack will leak rust after it's exposed to the elements. So, even the slightest damage was unacceptable and calling customer service is a pain, because every time I have to call to 'complain', I have to re-explain the entire situation and wait on hold while the rep reviews all the notes...so every time I called I was on hold and back and forth for over 40 minutes. Nevertheless, I package back up all 8 sets and expect a pickup (which was also an issue but I won't go into that) and then put out ANOTHER $1600 to order ANOTHER 8 sets and this time the rep tells me they will put in extra packing. At this point I would have thought Hampton bay would have tried to remedy the situation by shipping me 8 inspected and in perfect condition table tops...but no. I place this third order with my fingers crossed that the ordeal would now be over but then...5 days after I place the order I receive an email that states 'your order is in process but the item is no longer in stock'...what?! So, after two months of being fairly calm I call customer service at 8:30am and angrily told him to fix the situation (but since it's a new rep he has no idea how time consuming and frustrating this situation has been) so he tells me to calm down and he will have someone get in touch with me within 5 days. I told him that was unacceptable and I needed the issue resolved immediately. That was 5 days ago and I have yet to receive a follow-up. Needless to say we won't be ordering Hampton Bay products anymore. The product had the potential to be great but customers need to be confident that if there is an issue, the manufacturer will do everything it can to fix the problem. Unfortunately, they did not. (I've provided a few images)
September 8, 2015
Rated 5.0 out of 5.0 by countrygirl13 Bistro Set
This Bistro table and chairs with the cushions is beautiful and makes my screened in porch look so appealing. It was simple to set up although I did use an adjustable wrench to make certain the bolts were tight. The cushions are comfortable and I look forward to spending more early morning coffee times sitting at it and watching the deer roam throughout my yard.
January 27, 2015
Rated 4.0 out of 5.0 by DstBstSN Small bit of extra seating
Great little set for a small patio or poolside. Assembly was easy, it took two of us about 10-15 min to put together, although it took a little muscle to get everything to line up. Seats are comfy and overall it has a classic look.
February 23, 2015
Rated 5.0 out of 5.0 by AshesEra Such a gorgeous set!
This set is so gorgeous and very comfortable. I love the mid century look! It is very easy to assemble. Looks great where ever you place it. We put it on our front patio. It has been rained on and the cushions dry very quickly.
January 30, 2015
Rated 4.0 out of 5.0 by Vista1 Like the set....but...
Great price, was excited about that! Order was without any complications with HOME DEPOT..was ready for pick-up within an hour! Thanks HOME DEPOT! Unpackaged, noticing was packed well, very secure. No problems with simple assembly. Once assembled, noticed table top had blemishes, not too awful bad but the worst part, table top sits crooked. Due to the material was unable to straighten without destoying table. Oh well, will live with it, pretty set and have enjoyed so far with multiple compliments.
September 29, 2015
Rated 2.0 out of 5.0 by Belinda Damaged table but still nice
I got this on clearance and the table top was damaged on the edge. Dented and missing paint. I kept it anyway because I already had it put together before I noticed and I didn't feel like taking everything apart to return. Other than that it is very pretty!
September 22, 2015
Rated 4.0 out of 5.0 by Eliot Lovely set
The set was easy to assemble and seems quite sturdy even though two screws (one on table, one on chair) didn't align perfectly and go in flush. The cushions dry quickly and look great. The table has one small rusted spot but otherwise looks great against the brick of the front stoop and the price for the set can't be beat.
August 4, 2015
Rated 5.0 out of 5.0 by TaurusDad Dapper Deck Dressing
Frankly, this exceeded our expectations. Easy to assemble, sturdy, with sophisticated charcoal/black pen striped cushions with white polka dots and white piping, we've been taking three meals a day outside - throwing in reading, chatting, cocktails and counting stars for good measure. The only downside is that we now have to 'better' some of the other deck accoutrement to match the panache of this set! haha ;-)
July 28, 2015