Rated 3.8 out of 5 by 28
Rated 3.0 out of 5.0 by DB Ok Value IF Expectations LOW
I would recommend this and any Hampton Bay Fall River patio furniture products only IF you:
1) have low quality expectations and understand that this furniture is inexpensive for a reason
2) own basic tools beyond what is provided in the set - specifically, a hammer, drill, ratcheted socket wrench, etc.
3) are patient and enjoy working through the challenges posed by assembling poorly machined products with lax tolerances.
This is now the second set of Hampton Bay Fall River patio furniture which I have assembled. With both sets I found myself needing to use brute force and a bit of ingenuity to coax seat backs into chair bases, pull the seat backs into position such that the chair arms could be attached, etc. Watch out for sloppy welding and thus stray bits of sharp metal on the various pieces; I assemble without gloves and tend to find and remove these sharp bits as I encounter them.
As others have remarked, it is not uncommon to find paint flaking off almost immediately out of the box (the packaging for shipping is rather minimal and thus pretty beat up by the time it arrives). Fortunately, the set I assembled last year and which has been outside for 14 months is weathering reasonably well.
On my recent purchase one of the seat backs had a tapped hole which had stray metal in it (see attached photo) which I could not remedy. HD's customer service made quick work of sending me a replacement seat back. While a nuisance it is indicative of the shoddy quality I've come to expect Hampton Bay Fall River collection.
To further emphasize the lack of quality control I've included a photo of an incomplete washer and a screw which lacks sufficient indentations to make it useful (positioned next to a good screw). Again, these are things I've come to expect from this product line. Fortunately, Hampton Bay provided me with extras for the hardware but encountering these issues does not instill confidence in the product nor promote a perception of quality.
As you can clearly see, my expectations for this set are low and so my perception of the value is average - nothing more, nothing less. I will probably buy more Fall River pieces in the future because we have a large deck and would like our furniture to match. And despite the quality issues I would recommend this set as an ok value - as long as you know what you're signing up for!
September 16, 2015
Rated 5.0 out of 5.0 by Lilmoo Beautiful
This set is beautiful and really easy to put together! For the price the chairs were much bigger than I thought! Love it!
May 31, 2016
Rated 5.0 out of 5.0 by Weours Great Value for sale price
Very nice set. Easy to assemble. Only drawback with purchasing this set is you need to either make or purchase slipcovers for the cushions. Home Depot website was very confusing to me trying to figure out the proper slipcovers for the set and cost, ie. Each cushion or each chair set, or entire set. Thankfully I am able to make my own!
May 31, 2016
Rated 4.0 out of 5.0 by Handywoman Very nice quality for the price
The metal frame is very sturdy and easy to assemble. The back cushions are a little flimsy but for the price couldn't really expect any better. I would buy this product again.
May 24, 2016
Rated 5.0 out of 5.0 by Tamra Great Value
Good for price, hollow and some the welds are not properly done but will do
May 17, 2016
Rated 4.0 out of 5.0 by JW24 Good Quality & Great Price!
I just received my 4pc set today (minus the slipcovers which are on back order until June) the set looks great and is very comfortable. I gave this item 4 stars rather than 5 because with the slipcovers back ordered for 2 months I can't use my seating. I also bought the end table that goes with this set and looks great. Overall I am very happy with my purchase.
One small complaint by no fault of The Home Depot it was UPS... the box (125lbs) was in really bad shape when I received it. Looks like it was banged and dropped luckily there was only one metal part bent (which my husband fixed) and the filling for the loveseat cushion has a tear due to poor handling while in transit. Luckily the tear in the loveseat filling won't matter once the slip covers come in and are placed.
April 25, 2013
Rated 3.0 out of 5.0 by Ryan Damages items
Well the shipping and delivery was perfect and on time, the only issue I had was a few of the items were damaged and took some hammering and tweaking to make it work. It looked like it had been dropped, a few items had debts and chips taken out of it. The damaged items looked like they were painted like a black color to look less noticeable and blend a little better. Quality of the items are good so far, but they have only been assembled for two weeks now. Not sure if I would purchase the same way again
October 6, 2015
Rated 2.0 out of 5.0 by Bapf Very disappointed
The assembly of the products was less than acceptable. The chair backs needed to be forced onto the bases because they didn't line up to be able to insert the screws effectively. The back of the love seat did not line up at all to even be forced to fit the base and I am still waiting on a replacement or even a notification as to when I will receive my replacement in over a week. The customer service reps just said it was a common problem for the backs to not fit the bases on the love seat and they are backordered. Obviously the manufacturer is not notified to correct the problem!
May 12, 2015