Rated 4.0 out of 5 by 32
Rated 5.0 out of 5.0 by Smitty Took a while but was worth it
Took about 30-45 minutes just to get everything unpacked and staged to assemble. Once I got going it went fairly quick - just lots of parts. Using a power drill with a dog nut attachment made things go faster. The chair directions were very clear and following them was easy. One arm finish piece broke in transit but a little epoxy fixed that. The fire pit instructions were terrible, had to figure where things went by trial and error but it was fairly intuitive where things went. They don't give you enough rocks for the pit so I had to go to the store to get some more. All in all about 4 hours to completely assemble and be sitting by the fire with a glass of wine.
We bought the ottomans that go with the set and are happy we did - the chairs are very comfy and the fire pit is nice - much sturdier than others we've seen at higher prices. I like that the propane tank attaches to the door and rolls out when you open it. Following the directions to start was easy and it starts and burns nicely - the max and min flame settings are almost identical so it will be interesting to see how long a tank lasts.
April 26, 2016
Rated 5.0 out of 5.0 by DC Elegant
Set is beautiful and comfortable. Easy to put together. Made of quality materials. Tiles on fire pit came broken but they replaced them immediately.
August 9, 2016
Rated 4.0 out of 5.0 by Backyard Nice Firepit set
We actually got this on sale in the store (499) so for that this is a great set! Picture is pretty realistic to the flame and on high may be a little higher. Had to by another bag of lava rock but that was only about $10 so whatever. The fire pit does not come with a cover so bought one off amazon even though there are drain holes i cannot image the burner and starter doing well past the 2 year warranty without one.
Did have an issue initially lighting it so used a grill lighter, after that i jiggled the rock around a little and it was fine.
July 1, 2016
Rated 2.0 out of 5.0 by Green Not a great product
The fire pit hard to light. Delivery service poor.
August 3, 2016
Rated 1.0 out of 5.0 by michael Nightmare to Build
Although, a pretty set, this was an absolute NIGHTMARE to build. there were missing pieces in that the door cannot stay on, so need to get replacement parts, one chair is off center and grinds metal on metal, the gas Low/Med/HIGH is all the same level. and the main table framework that screws into the base had holes that DO NOT line up. and for the record, yes I have build things. Very attractive set, but have it built if thats an option. it was not an option gien at my Home depot.
July 6, 2016
Rated 2.0 out of 5.0 by CC Cushions hold water and this is not covered under warranty
We bought the entire Niles Park patio set, including the fire pit. I loved the entire set and the fire pit is great. The reason I am only giving two stars is my ordeal with the cushions. After a few weeks we noticed one set of cushions started to hold water. A few weeks later, another set started to do the same thing. By the time I was able to get the cushions to the store they were sold out for the season meaning I had to file a warranty claim. The claim was denied because the cushions are water resistant not water proof. I knew this ahead of time but explained that two sets were holding water. They are not just taking awhile to dry, the water is seeping into the material and the foam inside is acting as a sponge. The Hampton Bay representative told me that is because the foam basically is a sponge and that he would suggest sitting them on a towel rack inside to dry. I have a deck box that we try to use but being in KY in the summer we have tons of pop up showers. Once the cushions get wet it takes them days to dry. I cannot put them back into the deck box until they dry for fear they will mold. I asked if i could send them the cushions so they could see first hand what I was talking about but they refused.
On top of the claim being denied, they told me they had already given the Home Depot rep who was handling my case the information but she had never contacted me. Apparently Home Depot does not care about informing their customers that their warranty claims have been denied. I will go out of my way NOT to buy any Hampton Bay products again.
August 17, 2016
Rated 4.0 out of 5.0 by Bg70 Good value product !
Solid construction., Chairs and fire pit required to be put together which is not all that easy. Once you complete the first chair however the others are easier.Fire pit is somewhat more difficult and needs a second person to hold side sections in place when securing. Instructions are difficult to follow but finished product is great. Takes a little practice to get the fire going... need to press and hold flame knob to get fire to stay lit.
June 24, 2016
Rated 5.0 out of 5.0 by Daybo Great product!!
I had watched this set all year. When it finally went down in price I jumped on it. Am I glad I did. The quality of this set is top notch. I ran into an issue with the door not opening all of the way, but I took a grinder to a little paint and it works perfect now. Love this set
July 12, 2016