Rated 3.5 out of 5 by 36
Rated 5.0 out of 5.0 by Lynne Gorgeous well made outdoor patio table & chairs!
I ordered this gorgeous table only by seeing the pictures and by other happy customers. Everyone was so right. It's a gorgeous tile top, beautifully designed with 8 bouncy rattan chairs with lumbar pillows. Only complaint was assembly so I had it delivered to my closest Home Depot and they assembled it for free and delivered it for free. It's a one of a kind find and would recommend to anyone. It's on my patio near my pool and not only fits 8 but you can pull other chairs up to accommodate 12.
April 7, 2015
Rated 3.0 out of 5.0 by MikeyLikesIt Some issue with Pembrey 9-Piece Patio Dining Set
Got the patio furniture and it came in 4 boxes. The tile for the table top weighs in at 12k0 lbs. All the items were well packed. Plan to get help putting the table together; the tile is large and heavy. You don't want to drop it putting it in. The job took a lot longer than we expected. There were two of us working on and it took us 4 hours to put together. There were a few issues, first was when I unpacked the box for the table I was missing one of the legs level screw. Look all through the box and couldn't find it. I will be calling Home Depot Service Center about that. The second issue was the bolts. When you start tightening the bolts about 3/4 of the way the just lock up, couldn't unscrew them or tightened. I ended breaking them off. Had a total of 4 that lockup. I notice that the threads would break off in the nut and jamb up. I starting using WD40 and didn't have any more issues. The last issue was the cross member of the chair when trying to bolt them to the legs the welding was ground off and the washer and bolt wouldn’t fit flush. It does come with wrench to tightening the bolt, they were a joke. They are about 3 inches long, so get your own tools out and bolt them together. The table and chairs are not light weight and are sturdy and will last for a long time. One the positive side the all the chairs rock back and forth. They are comfortable and the pillow is a nice touch. The table is 64�� x 64” large enough for the 8 chairs. That why I got it. Despite the issues I would recommend the table and chairs.
January 28, 2014
Rated 3.0 out of 5.0 by DEstefan Made in China
I received 4 HEAVY boxes (together over 400 lbs.) and unpacked the table first. It was well packaged and every piece wrapped in bubble wrap. Being that well packaged it is clear that all the scratches in the powder coat did not happen during transport but rather in the factory before packaging. The scratches very likely happened before they baked the powder coat because cured powder coat is hard and scratch resistant. In some areas the powder coat is actually wiped off.
I started to assemble the table and, using a little force here and there, assembly wasn't a problem - until I tried to lay in the fourth tile, which wouldn't fit in. I tried different tiles in various locations until I finally found the one position in which all tiles fit.
When I started to unpack the also well packaged chair pieces I noticed the same scratches as on the table. Assembly is fairly easy and with a little bit of bending everything fits well. The chairs are comfortable and the cushions make it even nicer.
In the assembled state the scratches are not that obvious anymore and the whole set looks nice from a distance. If you really get what you paid for is questionable.
I highly recommend using a little bit of WD40 on the screws before you put on the self locking nuts, otherwise the nuts will seize on you. Also do yourself a favor and use some real tools and not what comes in the package. You will need one 10mm wrench and two 13mm wrenches.
The whole unpacking and assembly process will take you a full day if you are doing it alone.
I assembled only 4 of the 8 chairs for now.
January 26, 2014
Rated 4.0 out of 5.0 by SGKC Beautiful collection
I would have given this 5 stars but we received the leg brace frame and it looked like it had been sawed in half on one side and the table top frame was bent. I called the Customer Service number on the instruction manual and was told I would receive the replacement parts in 7-10 business days, which would have been great, only when I called again 10 business days later after not receiving anything, the Hampton Bay warehouse didn't think to inform its customer service reps that they had run out of packing material and would be delaying any shipments. So not too happy about that but things happen.
Getting to the actual product - the chairs are awesome! They were not hard to put together although all the parts that should be nicely sealed were all over the place but luckily all pieces were there. It's much easier to knock this out with two people, each one putting a base together and then working together to get the actual seat on. It will go 100 times quicker if you use a ratchet instead of the supplied tools. The chairs are very comfortable and the rocking motion just adds to it. The lumbar pillows are a very nice touch as well.
Although I haven't been able to put the table together yet until I get my replacement pieces arrive, it looks to be easy although I have read all the other reviews about the issues with the screws. We will be using WD-40 as directed in many of the reviews so hopefully it goes together with no issues. The stone tiles are beautiful but very heavy. Definitely two people needed to install the tile to make sure they don't break. Very much looking forward to enjoying this table. It's the perfect size for our large family get-togethers.
April 10, 2015
Rated 4.0 out of 5.0 by Lorena Time consuming to assemble…but it’s a very nice set!
This set came in 4 big boxes on a wood pallet left outside by my garage door as I wasn’t home when it was delivered. I needed to get help to bring the boxes inside, but the last box (one on the bottom of the pallet), was super heavy so we had to open it outside and bring each table tile piece separate. The entire set was well packaged so nothing was damaged, although one of the chairs had a damaged resin weave on the side (see photo). Since it’s winter here I assembled this set in my basement and it took me forever to assemble! The chair is very difficult to assemble by one person, although I did it anyway and therefore took me longer. I couldn’t figure out how to insert the screws when attaching the chair part to the base, but then I started to read the text instead of just looking at the drawing and it made more sense. I’m including photos of the screws on the chair because this was my first challenge. The screws that attach the arms of the chair won’t fit flushed; they will be tight but will stick out a bit. This is not that noticeable to me so it didn’t bother me because it’s towards the base of the chair, not in plain view. The nice thing about the chair is that it’s well made, very comfortable, and it rocks (literally). The cushion makes it more comfortable for your back. The table assembly was not as difficult for me, but I did have to use lubricant on the bolts because they didn’t screw very easily and I didn’t want to force afraid they will break. When setting the heavy tiles on the table try to get help as some might not fit perfectly so you will need to switch them around until they all fit.
Overall I’m happy with this set, it’s huge and allows enough room for eight people to sit comfortably and that’s what attracted me to this set. If you can get passed the time it takes to assemble and do a little at a time, you will be happy you got this patio set. The other review said it’s made in China, but what isn’t made in China? I don’t think that should be a surprise to anybody. I find the chairs are very well constructed, but the table frame is average.
February 5, 2014
Rated 5.0 out of 5.0 by Skip Nice comfortable chairs, that rock. Easy to clean. Table is sturdy and looks great. Easy to assemble.
Weave type chair finish that is flexible and comfortable. Chairs have a rocking function which adds to the sitting experience. The lumbar pillows really do work . The ceramic table top is sturdy and looks great. Easy to clean and should hold up in the weather. Easy to assemble and I am pleased with the quality of the materials. So far so good !
May 20, 2014
Rated 4.0 out of 5.0 by rk4101 Nice Looking - build quality could be better
Once I got all the packing material off all the parts, the table and chairs were pretty easy to put together, EXCEPT, for the 4 bolts that stripped and required me to re-tap the nuts to a larger size. Apparently Hampton Bay used aluminum nuts that are spot welded into place, and aluminum is a pretty soft metal, allowing for stripping when only moderately tightened up. The chairs are comfortable and I really like the size of the table. Oh, and when the product is delivered, make sure to have the delivery man take the pallet the product comes on. I don't know about everyone, but I really have no use for a wooden pallet.
April 21, 2015
Rated 4.0 out of 5.0 by timtsb Great set; assembly a nightmare
I have a love-hate relationship with this patio furniture. I love the finished product; I hate the assembly. The assembly is the only reason I didn't give it 5 stars.
The set comes well packaged. Every piece is protected with bubble wrap so they don’t scratch each other in transit. The 4 tiles that make up the table top come in one very heavy box, and I was relieved there were no cracks or chips in any of the pieces. My biggest complaint (which is consistent with other reviews you’ll read here) is that about 8 of the locknuts they included seized up on me as I was tightening them. By the time I noticed the resistance, it was too late to back it off, so I ended up having to cut the bolts off with my grinder. There are no extra bolts/nuts included so I had to go to the store to buy more. It’s possible that Hampton Bay would have replaced them, but it wasn’t worth the wait to have them mailed.
Another complaint is that the directions, while better than some other products I’ve assembled in my life, lack sufficient written directions. There are a couple times it basically says (in nicer words) “just look at the diagram and do what is pictured.” Diagrams are definitely helpful, but they should accompany detailed written instructions. On my very first chair I put a piece on upside down attempting to copy the diagram. When I finished the chair and sat in it I knew something wasn’t quite right, but it took me a while to figure out where I made the mistake, and ended in more bolts being cut off.
The table was an easier assembly. Everything went smoothly and all the tiles fit in place nicely.
As I stated above, I love this patio set! As frustrating as the assembly was, I would do it all over again if I had to. Believe it or not, I even REBUILT MY DECK (see attached pictures) to accommodate this extra large set! The chairs are big, comfortable, and they rock which is nice. Personally I hate patio chairs that require cushions - too much of a headache keeping them clean and bringing them inside before it rains - this set has only small lumbar pillows which are not necessary for every day use. I’ll probably only put them out once in a while when we have guests over. The table is very large so there’s no fighting for elbow space, and leaves plenty of room in the middle for serving dishes, condiments, etc.
As much as I love this set, I do have a couple complaints (aside from the assembly): 1) The chairs don’t tuck nicely under the table due to the design of the table supports. Only the first six inches or so of the chairs fit under the table so the set takes up a lot of space when not in use and finding a cover that will stretch over the whole thing isn’t easy. 2) The chairs don’t stack. I would prefer to store them indoors in the winter, but they’d take up way too much space. Hopefully the winter isn’t too harsh on them…time will tell.
In summary, I would recommend this set IF you can handle a very frustrating assembly AND you have plenty of space on your deck/patio.
May 8, 2014