Rated 3.3 out of 5 by 12
Rated 1.0 out of 5.0 by Tina Buyer be ware!! Actual product is not what you see in the photo online
The product I received does not match the photo included in this item's listing, despite both the internet number and product name matching what's listed on the site. The product I received does not contain a back awning (despite what's shown in the photo) and the product I received is a dark tan color, not white. I paid $100 more for what I thought would include an awning to help extend the coverage, but this listing deceives the consumers.
November 16, 2015
Rated 5.0 out of 5.0 by Jt Easy Up?
Other than the included wrench being too small to go on the nuts, assembly was easy. Directions were more complicated than they needed to be.
August 10, 2016
Rated 4.0 out of 5.0 by PITA Nice purchase
The price tag is a bit out of range for this product. But, if money isn't a concern, then buy it. I can see that I will need a new canopy in a year or so as the stitching isn't tight enough at the seams. Serves a purpose. Not real hard to assemble, but 3 people would be best.
July 20, 2016
Rated 1.0 out of 5.0 by Liz No replacement parts for the frame if past the 1 year warranty.
I would move on to another canopy and manufacturer that will have replacement parts for purchase even after the warranty is expired. Loved this canopy until one to the supports broke. Disappointed about the replacement parts.
April 13, 2016
Rated 4.0 out of 5.0 by ChuckBar 13x10 Canopy
Order on line and was delivered to HD store. Pick up was easy. Installed in a few hours with some help. Bought ir thinking it was a match to the 10x10 I had bought year ago. It is close match but is different. After installing am happy with the purchase and waiting to see how it weathers over the summer.
May 3, 2016
Rated 1.0 out of 5.0 by JM Cover lasted less than 1 year
I have contacted the company to see about warranty on cover. Was hoping to get a couple years of use out of the canopy however the cover lasted less than a year before it began to rip. I have contacted the company to see if they will warrant the product. It is a nice looking product but why buy a canopy where the fabric will not last for a year of sun exposure in southern California. We will see if they stand behind there product performance and what there customer service is all about. If the company does not think that the cover should last at least one year do not purchase as you will end up with a nice looking canopy that has inferior fabric cover for the top. We will see if the warranty is worth the paper it was written on.
February 7, 2016
Rated 2.0 out of 5.0 by KS05 good at first...
I bought this gazebo in 8/2016. It was great when i first put it together. Looks really nice on my deck, and is very helpful with keeping the hot sun off the deck and out of the living room windows. Recently, the canopy and upper canopy framing received severe damage due to high winds. I wasnt expecting the wind, otherwise i would have taken the canopy off the frame beforehand. To be fair to Pacific Casual (manufacturer), the warranty clearly states that natural acts are not covered, and the owner manual clearly states that the canopy should be removed before severe weather and high wind. I was able to repair the frame on my own. The issue, and basis for this review, is the trouble in getting a replacement canopy. Home Depot does not carry them. At least not currently. In fact, HD customer support directed me to Pacific Casual. Good luck getting an actual person on the phone. First off, their hours are wrong. Their website says they open at 6:30am PST. They actually open at 7:30am. I call back at 7:30am... Wait in the queue for about 7 minutes... A person answers claiming to be PC customer service. I simply state that i want to purchase a replacement canopy. Im told that nobody is there to "process my claim" and i need to leave my contact info and should receive a call back within 48 hours. I begin to give my info, then, for clarification, i again state that i'm not filing a warranty claim. I simply want to purchase a new canopy. Im then told that i would have to call back after 15 minutes (making it almost 8:00am) in order to actually speak to someone, because who i am actually speaking to is an answering service. I find that odd, but, ok. I decide to hang up and call right back... This time going directly to the operator, instead of customer service... No answer. My point to this is that, if you value quality customer service, beyond the HD 90 return policy, i would go with a different manufacturer.
April 4, 2016
Rated 2.0 out of 5.0 by brittany Canopy
I only had this canopy for 3 months and it looked beautiful but collapsed just the other weekend. I returned it in store and went online to get another one since they don't sell it in store but the price is now marked up for more than I paid for it. It looks great but don't expect it to hold up with just a little bit of weather! Hoping to find another that I won't have to pay $100 more just to replace it.
February 6, 2016