Rated 3.7 out of 5 by 42
Rated 1.0 out of 5.0 by doglover No reliability. Do not buy!
We have used this for about a year. The sensors in the unit are failing, which leave the dog stuck outside. Transmitter has been replaced twice because they fall apart. Had to zip tie to keep together. Batteries last about 3 months with our dog's usage so plan on buying multiple batteries and transmitters over time. 1 year warranty, only built to last a year.
May 11, 2016
Rated 2.0 out of 5.0 by 2837KATE87 NOT happy, unfortunately
This doggie door is a great idea, but the sensors and the transmitters kept failing. The transmitter is too flimsy for any dog that shakes its head (and they all do!), and the sensors failed twice in one year. The collar transmitter failed twice. We finally gave up, and have put back the original, old-fashioned flap-style door. Customer service was good, but what's the use if it keeps failing, and you have to take it apart to fix it? Also, the potential for the dog getting trapped outside or in, especially at night, is not acceptable. It was not cheap, and it's a shame it didn't live up to our expectations.
February 29, 2016
Rated 5.0 out of 5.0 by Carzouq Best idea!
We have not regret buying it . Is has been a huge relief..no more running home to let them out nor waking us up to let them out. Small problem at the beginning. I call the company. It was a matter of untight the screws. They claim most men use a power drill that makes it to tight. That solved our problem. Since then it has been awesome!
June 15, 2015
Rated 4.0 out of 5.0 by john Make life easier
Great product! Dog loves it. Wife loves it! I love it!
February 16, 2016
Rated 4.0 out of 5.0 by BeauandSabre Great product
Very easy installation. Took only about half hour. My two dogs figured out how to use the door instantly. This really helps keep the cold out. The old "flap" type dog door just let too much cold in. Only suggestion would be to redesign the collar transmitter. We ended up fastening them to their regular collar.
November 19, 2013
Rated 4.0 out of 5.0 by Cappy Great
Works like a charm. The door works great! Our 3 dogs love it, help cut down on the clean up on days we didn't make it home in time. The collar sensor is not the best because you have to use the collar they provide and you can't use the one your dog has on. Its cheap and hard to take on and off because of its size. The door looks great and our large dog gets in and out just fine!
August 4, 2015
Rated 5.0 out of 5.0 by Jacksdad Excellent Pet Door!
We are very happy with this purchase. The door is awesome. Our dog, Jack, just loves it. It works flawlessly and has stood up to some very tough abuse for nearly a year. Customer support from the manufacture is responsive, courteous and helpful. Our neighbor's dog came and played with ours one day. Aftward, I noticed that the dog had chewed up Jack's collar. The collar still functioned but, I was worried that it would quit. I called the company to order a new one and when I told the customer service person what happened she sent me out a new collar for free. I think that is customer service above and beyond. We love this product and fell comfortable and secure using it.
December 31, 2014
Rated 1.0 out of 5.0 by Moos Worst purchase
The door itself is great but what is the use of a great door if the collar doesn't work to open it. It is useless! I paid extra to buy the 100% waterproof collar as we live on a lake. It is certainly NOT 100% waterproof. The least bit of dampness causes the collar to fail. Each time I have to put in a new battery at approx. $12 each ( shipping to Canada is soooo expensive, plus the exchange and customs) Then it works for a couple of days and then Bingo, the end. The customer service is non-existant. The 1-800 number does not work from Canada so each call I make I have to pay for. No one every returns calls or e-mails.It is SO frustrating. They certainly were friendly when it came to purchasing the door, but no follow up service. My dog LOVED it for the short time it worked.....she now stands at the door with her nose pressed to the glass waiting for it to open.
May 30, 2015