Rated 3.8 out of 5 by 40
Rated 5.0 out of 5.0 by Carzouq Best idea!
We have not regret buying it . Is has been a huge relief..no more running home to let them out nor waking us up to let them out. Small problem at the beginning. I call the company. It was a matter of untight the screws. They claim most men use a power drill that makes it to tight. That solved our problem. Since then it has been awesome!
June 15, 2015
Rated 4.0 out of 5.0 by Cappy Great
Works like a charm. The door works great! Our 3 dogs love it, help cut down on the clean up on days we didn't make it home in time. The collar sensor is not the best because you have to use the collar they provide and you can't use the one your dog has on. Its cheap and hard to take on and off because of its size. The door looks great and our large dog gets in and out just fine!
August 4, 2015
Rated 5.0 out of 5.0 by BobG Excellent Door
I have 2 of these doors, 1 purchased from Home Depot. They have lasted for YEARS with no issues. One failed last year but after taking the back off the fix was obvious and easy, repaired myself and it is back in service. No rushing home to let the dog outside. Took both dogs 10 - 15 minutes to figure it out. I recommend this product, a bit pricey but worth it to me.
June 23, 2015
Rated 1.0 out of 5.0 by Moos Worst purchase
The door itself is great but what is the use of a great door if the collar doesn't work to open it. It is useless! I paid extra to buy the 100% waterproof collar as we live on a lake. It is certainly NOT 100% waterproof. The least bit of dampness causes the collar to fail. Each time I have to put in a new battery at approx. $12 each ( shipping to Canada is soooo expensive, plus the exchange and customs) Then it works for a couple of days and then Bingo, the end. The customer service is non-existant. The 1-800 number does not work from Canada so each call I make I have to pay for. No one every returns calls or e-mails.It is SO frustrating. They certainly were friendly when it came to purchasing the door, but no follow up service. My dog LOVED it for the short time it worked.....she now stands at the door with her nose pressed to the glass waiting for it to open.
May 30, 2015
Rated 5.0 out of 5.0 by Jacksdad Excellent Pet Door!
We are very happy with this purchase. The door is awesome. Our dog, Jack, just loves it. It works flawlessly and has stood up to some very tough abuse for nearly a year. Customer support from the manufacture is responsive, courteous and helpful. Our neighbor's dog came and played with ours one day. Aftward, I noticed that the dog had chewed up Jack's collar. The collar still functioned but, I was worried that it would quit. I called the company to order a new one and when I told the customer service person what happened she sent me out a new collar for free. I think that is customer service above and beyond. We love this product and fell comfortable and secure using it.
December 31, 2014
Rated 5.0 out of 5.0 by HappyDogOwner Life is a lot easier with this doggie door!
Product does exactly what it says - easy to install & the dog figured it out in about 1 day.
We LOVE it.
If you are using on an outside / exterior wall - don't forget to purchase the extended insert.
July 21, 2015
Rated 2.0 out of 5.0 by blhedges poor customer service!
I have purchased 3 of this company's electronic pet doors and unfortunately have mixed reviews. While I have had very little problems with the doors themselves, the collars have quite a few issues. We have a large and medium door which we placed into the wall and a medium one for the patio slider, and as I said have had no problems with the doors. The collars, however, are a different story! They are flimsy and fall apart easily. You must buy the waterproof ones if you dog is going to splash through puddles or run in snow, or God Forbid, go for a swim!!! The batteries are expensive and are not easy to replace and the plastic housing breaks easily. This company's customer service leaves much to be desired as well. When I called once with issues and questions related to how to adjust the sensitivity to make the door work better, the customer service rep was curt and rude and treated me like a second grader. When my out- dated collars ceased to work and I was unable to produce my purchase order number, they were unable to help me. So, if you buy from this company, be sure you keep all receipts in a handy place---you will be needing them! They do not keep records of any purchases past the one year warranty period. What about keeping in touch with the clients who make purchases to let us know about new products and upgrades we may be interested in? Marketing 101.
February 14, 2013
Rated 4.0 out of 5.0 by Nimrodswife Overall a good product.
My dog adapted easily and made a game of it.
Went through several times; I think for the fun of it.
The unit arrived in good order and quickly.
Having a problem with the locket. The snap in the locket had to be secured with a piece of tape. Difficult to get to speak to a rep. You must use email if you have a complaint or you want to discuss an issue.
December 11, 2012