Rated 3.2 out of 5 by 5
Rated 1.0 out of 5.0 by Erin Do not buy this- Hisense doesn't honor warranty
I bought a this Hisense dehumidifier and it worked well for a few months before it failed. Luckily it was still under warranty and when I called Hisense customer service they promptly offered to refund me. I followed their instructions and returned the paperwork. Given it was the start of summer I decided to go ahead and purchase a new dehumidifier for my basement instead of waiting for the refund (they said 6-8 weeks). A couple of weeks ago a replacement dehumidifier arrived on my doorstep. I called Hisense about what I believed to a be a mistake and they stated that they had decided I would get a replacement instead of a refund. That would have been great if they'd told me that at the start before I bought and began using a new dehumidifier (the promise of a refund was made in writing nudge over the phone). I've talked to several customer service reps and sent many emails and have received no response. I would never buy a Hisense product again and I would implore anyone reading this to do the same.
August 10, 2015
Rated 1.0 out of 5.0 by DIYer Removes Water.... but pump does not work
Unit LOOKS GREAT and removes lots of water from the air, however if you are paying a premium for the pumping feature... look elsewhere. I had read a few online reviews that stated there were problems getting the pump to work, but figured it was just an isolated issue. Nope.... right out of the box mine did not work.
Contacted Hisense... when you get through after about 10-15 of hold time, they told me to "tilt it for a while". If that does not work, unplug the machine while holding the power button for 30 seconds. That didn't work and they were out of options.
Thankfully HD has a GREAT RETURN POLICY and even though it was ordered online they took the unit back in my local store. Hisense wanted me to cut the power cord off, peel the model number sticker, mail them both back, figure out how to dispose of it myself (you can't 'trash it' as it contains refrigerant) and wait for a refund check. I took it back to HD, returned it, got a full refund and bought the GE model and had it home and installed in less than a hour, door to door.
May 28, 2015
Rated 4.0 out of 5.0 by Radiogirl7 Dehumidifier with Pump
I just installed it. Easy enough to hook up. Pump works great. Unit draws a lot of moisture out of the air. As with other reviews, fan runs continuously and I am afraid of what my power bill is going to look like. I ended up unplugging the unit to see about options such as a timer to control how much the unit ran. Just don't want the fan going all of the time and sucking up my power!
October 28, 2014
Rated 5.0 out of 5.0 by Rich Doing the job, that I purchased it for
Doing the job I purchased it for. I use it at my cabin, since I'm not always there to empty the water tank, the pump emptys it to a nearby shower-perfect
December 17, 2014
Rated 5.0 out of 5.0 by CBXinMA Works Great!
This dehumidifier works great and I couldn't be happier.
October 7, 2014