Rated 2.8 out of 5 by 5
Rated 2.0 out of 5.0 by BrendaFromRI Looks Nice but Poor Quality
This console table looks nice from a distance but the overall workmanship is poor. We received our table and it was already damaged straight out of the box. The corner of the top piece was actually cracked and one of the drawyer tracks was broken and missing the wheel. We still put it together and it looks OK overall, but the drawyer does not open properly. We ordered other pieces that matched this as well and had similar issues. I can't say I blame the shipper either because the boxes really weren't in bad condition so I think the overall quality is just not up to par.
February 23, 2011
Rated 2.0 out of 5.0 by DamagedAgain Damaged
I placed three separate orders for pieces in this product line and all three have been damaged. I dealt with the first two (chair and ottoman) but can't do anything about the damage on the console. I should have paid more attention to everyone else's reviews which noted the same damage issues. I would have thought it would have been corrected by now. What makes it worse, it that the shipment was back-ordered and I waited nearly a month for a broken console. Never again!
April 6, 2011
Rated 4.0 out of 5.0 by Skipit Some internal damage
While the carton was reasonably intact, it apprears as though the components had slammed into each other in transit and were seriously damaged. I am fairly capable of wood working, so I replaced portions that were damaged, and purchased new drawer glides to replace the two that were crushed. After some repairs and refinshing it turned out fine.
February 9, 2011
Rated 4.0 out of 5.0 by cm51777 Just ok
The assembly was a little bit difficult when done by one person, but I managed. Many of the pieces were scratched or damaged, and one piece wasn't fully manufactured and therefore would not even function as it should during the assembly. After ordering replacement parts, which was very easy, I am very happy with the product.
February 17, 2011
Rated 2.0 out of 5.0 by KatyTX Not recommended
I should've taken the advice of other reviewers for items in the same "Artisan" collection. Mine arrived with several seriously damaged parts -- for which they had to send me a 2nd box almost as big as the first. Ordering the replacement parts online was easy, and they arrived in about a week. One of the replacement parts was even damaged -- but I decided to just deal with it.
The assembly instructions are even worse than usual for this type of furniture. I had to disassemble several pieces to add a part that I'd missed -- which was very poorly shown in the instructions. Look at the size of this unit... the instructions are broken down into only 6 steps.
Then there's the workmanship itself. I could tell that the particle board on the corner of one piece had broken off, and they glued it back on. Cam-bolt screws wouldn't go into the plastic inserts in the wood, because the inserts turned with the screw.
Overall, a very poor experience. The item looks OK, and will probably hold up with light use -- but I've got to think there are much better alternatives out there.
February 16, 2011