Rated 3.9 out of 5 by 54
Rated 2.0 out of 5.0 by Verified Reviewer Poor initial service, defects in product, one more strike.
A royal pain in the backside to pick up at the store. Wrong rug the first time, though the correct rug was ordered. Good service correcting the mistake. Quality of the rug is questionable, now that we have lived with it a while. One more strike against Home Depot. We are doing less business with Home Depot from now on.
December 29, 2015
Rated 1.0 out of 5.0 by marty The rug is still shedding
After 6 weeks the rug is still shedding wools ball despite vacuuming correctly twice a week. I would appreciate someone contacting me for an exchange.
December 29, 2015
Rated 1.0 out of 5.0 by modern Cheap. Falls apart
We bought this rug for our dining room and loved the design. The rug started to shed which is normal but after almost 2 years the rug is releasing its fibers leaving bare spots all around the edges. The reason for a 1 star (I would given them a 0) is because I tried to contact both Home Depot and Artistic Weavers multiple times about warranty and issue but no one ever returned my messages. I hope someone from either company reads this. Horrible customer service!
January 30, 2016
Rated 1.0 out of 5.0 by lmd5086 Doesn't last
This rug didn't even last us 5 years. It's already worn out and time to be replaced. I don't recommend it unless you're only looking to get a few years out of it.
July 23, 2016
Rated 1.0 out of 5.0 by Lynn Won't stop shedding!
This rating is for the rug(s) only. It Just wouldn't stop shedding! We were having breathing problem, rug fibers were everywhere! HOWEVER, if I could give customer service a rating THEY would get 5 stars. Online support and return to the store was about as easy as it gets. Good crew
July 5, 2016
Rated 5.0 out of 5.0 by Puppyrug Puppy carpet
I ordered this rug to place in a living room , unfortunately I have a new puppy and he will probably ruin it. But for the price I paid, I don't mind. Once the puppy grows up, I will replace it with the exact design and color but just in the larger size. It was much nicer than I expected when it showed up, nice and thick and the color is true towhead was shown.
October 6, 2015
Rated 3.0 out of 5.0 by Josie GORGEOUS, BUT SHEDS LIKE CRAZY
First the good news- the rug arrived very quickly (took a week to get to Hawaii...amazing!), and it is beautiful, soft and eye catching.
Now the bad- this rug sheds ridiculous, insane amounts of wool fibers. I have vacuumed it 3-4 times for about 20-30 minutes each session, and it continues to shed like you wouldn't believe. The little fibers get EVERYWHERE. They spread across the floor, get on your furniture, stick to your feet/body and clothing, etc. It's worse than taking on 30 shedding Siamese cats. The fibers have invaded our entire great room. I can't even believe there is any carpet left to shed, and yet tufts of it come off daily. When will it ever stop?!?! If it doesn't, the rug is going back. Is this normal?
August 19, 2013
Rated 5.0 out of 5.0 by Arleene Wonderful rug!
I had a hard time finding a large rug for my living room until I went to Home Depot, which wasn't where I thought I would find a nice rug. I ordered the correct size through the store (wonderful service) and it was delivered to my front door at no charge. There was some "shedding" at first but after vacuuming a few times, that stopped. Very tight weave which people notice. Great quality!
March 22, 2016